Greenway Kia of Hickory Hollow

Got a tow bar installed on my month old 2025 Telluride on 7/3/25 and after install the brake lights were permanently on even with car not turned on. Mechanic didn’t do final inspection and I had no idea of t 7/3/25 and after install the brake lights were permanently on even with car not turned on. Mechanic didn’t do final inspection and I had no idea of this issue until I was packing the car to head out of town to Georgia the next day to spend the 4th with family and buy a boat. Needless to say my trip was cancelled as I cannot drive 7.5 hours with my brake lights permanently on and drive back with a boat and trailer with brake lights on constantly. Additionally, I drove home 7/3 with improperly functioning brake lights (unknowlingly) which could’ve resulted in an accident. I had to disconnect the battery so my battery didn’t die until I could bring it back to the dealership. Took car back 7/5 and the service advisor Michael immediately said he couldn’t fit me in. After me getting upset and explaining I cannot safely drive my car, he finally said he would have someone check it out. All the mechanics did was unhook the tow bar wiring and I was told I would have to bring it back 7/7 to have a master mechanic look at it. I live an hour away, this is costing me 6 extra hours of drive time, I lost a holiday weekend with my family in Georgia, and lost the purchase of a boat because the mechanics and service couldn’t take a few extra minutes to ensure everything was working as it should at the time of the tow bar install. Michael had no sense of trying to make it right at all. Service was totally unacceptable. Still have to bring my car back on Monday and miss hours of work because of this error. More

Durrell was very helpful and friendly. He was great with communication because I had to pick up my car the next day He was great with communication because I had to pick up my car the next day More

My car is in the care of professional Mechanics. I appreciate the work they do. The customer service rep. Was very courteous, and explained, the recommendation chart to me . Very professional young I appreciate the work they do. The customer service rep. Was very courteous, and explained, the recommendation chart to me . Very professional young man. More

This dealership was absolutely amazing! Very easy people to work with and willing to help you find something within your budget! Very easy people to work with and willing to help you find something within your budget! More

Lowest prices and very easy to work with. Very knowledgeable salesman, Tez and Scott helped us through the decision making and gave us a great deal. Very knowledgeable salesman, Tez and Scott helped us through the decision making and gave us a great deal. More

Sale staff treat customers like they are a part of the Kia family as soon as you get to the store Kia family as soon as you get to the store More

She did a great job with me and the employees was nice Madeline was very nice and she did a wonderful job of service me I give Kia Big A plus Madeline was very nice and she did a wonderful job of service me I give Kia Big A plus More

She did a great job with me the employees was very nice and friendly to very helpful and respectful and friendly to very helpful and respectful More

My experience was great. It was so clean and professional. I have absolutely no complaints. It was so clean and professional. I have absolutely no complaints. More

Amy was great. I give her a 10 on everything. She went out of her way to help us I give her a 10 on everything. She went out of her way to help us More