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Greenway Kia of Hickory Hollow
Antioch, TN
711 Reviews
Greenway Kia of Hickory Hollow is your local Kia dealer in Antioch, TN. Our new and used car dealership is proud to offer professional customer service, quick oil changes, and lease deals on new Kia models. If you have a question about trim model research, connected features, or want to know if it's better to buy or lease, we invite you to contact our dealership. Find us near Murfreesboro and Nashville and enjoy a full selection of shiny new Kia models for sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 711 reviews
November 19, 2024
It was ok till I picked up car No one could tell me why I had a silver key with hyndia on it n why I was given a key that does absolutely nothing in my car. The man that waited on me said he didn't know an I had a silver key with hyndia on it n why I was given a key that does absolutely nothing in my car. The man that waited on me said he didn't know anything about the silver but brought my car up to me with the silver key. He needs more training. Could have provided another key in case of loss of the other key. More
by Carolcarol04
Employees Worked With
November 07, 2024
They have hard add one that they do not disclose fully. Finance will not do you right. Beware and ask a lot of questions. The care package on cars are no refundable and don’t transfer! Finance will not do you right. Beware and ask a lot of questions. The care package on cars are no refundable and don’t transfer! More
by bobbypaula13
Employees Worked With
Gemere Dillard
October 24, 2024
I purchased a Kia Sedona from here. It was actually on the lot at the Rivergate location but they went and brought to the Antioch store for me. The entire experience from the time I w It was actually on the lot at the Rivergate location but they went and brought to the Antioch store for me. The entire experience from the time I walked in the door until I drove off the lot in my new van was AMAZING!!! Great people here that take the time to provide good customer service which is rare to find these days. Highly recommend Greenway Kia at Hickory Hollow. Thank you to Daniel, Yordy, and Jaz. Ya'll are the best. Nena Bowling More
by Nena Bowling
October 08, 2024
Management relies on bad old school sales methods. Finance like to talk loudly on the phone with current owners about billing and private matters. TV in the waiting room has awful reception and create Finance like to talk loudly on the phone with current owners about billing and private matters. TV in the waiting room has awful reception and creates a very bad atmosphere. Maintenance takes way longer than expected More
by Annoyed customer
Employees Worked With
N/a
September 22, 2024
I really enjoyed my experience. I would recommend anyone if they were interested in purchasing. I would refer them to“Salesman Matt from Kia”he Was great to work with. I would recommend anyone if they were interested in purchasing. I would refer them to“Salesman Matt from Kia”he Was great to work with. More
by burch115
Employees Worked With
Matthew
September 20, 2024
I recently had a very disappointing experience at Greenway Kia of Hickory Hollow. The customer service provided by Amy was well below expectations. She lacked basic communication and interpersonal sk Greenway Kia of Hickory Hollow. The customer service provided by Amy was well below expectations. She lacked basic communication and interpersonal skills, frequently disregarded my concerns, and showed little to no effort in listening or explaining the service process for my Kia K5. Throughout the nearly two weeks my car was in for service, I was left uninformed and dispirited. Each time I attempted to reach out for updates, I was either ignored or hung up on. Not to mention, my car was damaged in the process of servicing it. The only saving grace in this situation was Travis(I believe that’s his name), the manager, who provided exceptional customer service and made an effort to resolve the issues I faced. However, Amy's unprofessionalism and lack of courtesy made the overall experience very stressful and unpleasant. I would strongly recommend considering other options if possible, given the poor customer service I encountered. More
by Meek
Employees Worked With
Amy
