Greenway Kia of Franklin

Excellent service Service representative was excellent. Had had a misunderstanding a couple of months ago, and Tairrans made sure this experience was top notch. Waitin Service representative was excellent. Had had a misunderstanding a couple of months ago, and Tairrans made sure this experience was top notch. Waiting space was good. Couldn’t access the guest internet but that wasn’t an issue for me. More

The best place to buy a new car. They got me in my dream car and it was a great experience and I'm on my second car from them and this time I gotta say they were awesome. The whole Fr They got me in my dream car and it was a great experience and I'm on my second car from them and this time I gotta say they were awesome. The whole Franklin Kia team deserves raises and a pizza party ot something yall are awesome. God bless yall. More

Good Service I basically scheduled service to obtain 2 recalls and a programming upgrade on my 2011 Optima, also ask for multi-inspection and voiced I was having i I basically scheduled service to obtain 2 recalls and a programming upgrade on my 2011 Optima, also ask for multi-inspection and voiced I was having issues with fueling up and the gas pump constantly cuts off as if my tank was full....obviously the vapors are not able to escape as suppose to through the venting valve/tubing acting clogged. All recalls and upgrade were completed, but they didn’t know what was causing the fueling up issue....really? I googled the issue and found enough information to pretty much figure it out however have no ability to fix it myself and they couldn’t? They did indicate a GDI system cleaning, spent $200 on that but still have to take it back to get someone to fix feuling up problem......more $$; can’t believe they didn’t know what this was. More

Good Service All was very good on my visit to Franklin Kia. Great communication from them. Vehicle fixed and delivered on time. Would recommend Franklin Kia se All was very good on my visit to Franklin Kia. Great communication from them. Vehicle fixed and delivered on time. Would recommend Franklin Kia service More

Great Place Best place to buy a car I have never been treated this nice anywhere. I had never bought a car before was a great experince Best place to buy a car I have never been treated this nice anywhere. I had never bought a car before was a great experince More

Problem after problem This has got to be the worst dealership on the planet. The only good part was my salesman, Harrison. If it was not for him, I would have walked out. I This has got to be the worst dealership on the planet. The only good part was my salesman, Harrison. If it was not for him, I would have walked out. I should have went with my gut feeling. So we went ahead and bought the car even with the awful loan process. We got the one year free service. So my first service my girlfriend took the car in for service. They told her they were going to have a trainee work on the car. She said absolutely not even if I have to wait longer. They finish the service. She gets on the interstate, and the car is pulling like crazy. She immediately returns. They drive it and tell her they put almost 60 lbs of air in the right side tires. They also tell her the trainee worked on the car. She is furious. The tire could have blew and caused her to wreck. So she leaves. The very next day she is driving and the engine starts knocking. She pulls over and come to find out they left the drain plug loose. They burn up a brand new engine. Now my brand new car has to have the engine overhauled. No telling what else they messed up putting the engine in. So if you are concerned about your safety or having your car messed up, do not use Franklin kia. More

Very helpful! The people at Franklin Kia were very kind and helpful. The used car that we bought from them was beautiful and exactly what we were looking for. Tha The people at Franklin Kia were very kind and helpful. The used car that we bought from them was beautiful and exactly what we were looking for. Thanks to Alex for sticking with us until we worked out a deal! More

Outstanding Experience from Emails to Financing I couldn’t be happier with the experience I had at Franklin Kia. I emailed Zach Church about the Niro and he was super responsive. I felt comfortable I couldn’t be happier with the experience I had at Franklin Kia. I emailed Zach Church about the Niro and he was super responsive. I felt comfortable asking questions over email and he answered them. I made an appointment to test drive the Niro without being pressured. From the moment my boyfriend and I parked at the dealership, we felt welcome. No one busted out the door with a pitch. We were greeted warmly and met Zach & Alex. Here’s the kicker, both of them actually listened! They let me set the pace and it was a great change from other dealerships. Not once did we hear the dreaded phrase, “What can I do to get you in this car today?” When it came down to financing, again, they listened! Amy took time to explain everything and make me feel at ease. THANK YOU for helping me get the car of my dreams for payments I could afford. If you are looking for a new car and want to have a great buying experience, visit Franklin Kia! More

Happy new car owner! The team at Franklin Kia went above and beyond to make our car buying experience excellent. From listening to what I wanted to explaining the process. The team at Franklin Kia went above and beyond to make our car buying experience excellent. From listening to what I wanted to explaining the process. From the first contact call from Zack in the internet department to my dealings with Alex everyone was professional. I enjoyed taking to David the owner. At no point did I feel uncomfortable or pressured. I can not say anything bad about the process. In fact, Amy from the Finance Department even came by our house to get the final papers signed by my wife. I will be back! More

AVOID AT ALL COST DO NOT BUY FROM THIS DEALERSHIP!!! Brought a brand new 2015 Forte, I had a few credit issues but I was told by multiple SALES MANAGERS that if I kept DO NOT BUY FROM THIS DEALERSHIP!!! Brought a brand new 2015 Forte, I had a few credit issues but I was told by multiple SALES MANAGERS that if I kept the payments up on the car 12-24 months they could easily trade me into a newer KIA, put no money doen and lower my payments. Well after 24 months of perfect on time payments, a huge improvement in my credit scores, they tell me the best they can do is if I put $2500 down my payments will still jump over $125 a month because my car is o my worth half what I owe on it... I was lied to just so they could sell a car.. Avoid this dealer and KIA.... More