Greenway Kia of Franklin

Purchased a Kia Telluride on 10/3/20. The experience was one of the quickest and smoothest transactions I’ve ever had. Thank you Mark! one of the quickest and smoothest transactions I’ve ever had. Thank you Mark! More

Just purchased my first new car on 8/27/2020 and the experience was flawless, It took me about 5 second on the lot for someone to approach me and it’s huge compared to other places I’ve went. The employ experience was flawless, It took me about 5 second on the lot for someone to approach me and it’s huge compared to other places I’ve went. The employees at Greenway Kia in Franklin was very helpful. Their guidance and professionalism helped me make the right decision. I was very pleased and I will recommend this dealer to anyone that would like to purchase a car. More

My First New Car.... Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Fran Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Franklin for your New Car needs. To Dwight and Chris, Thanks a million times over.. More

This was the third Kia I bought from Kia of Franklin dealership all the other cars I bought were three different ownership of car lot greenway a Kia was the worst experience I had will not buy another K dealership all the other cars I bought were three different ownership of car lot greenway a Kia was the worst experience I had will not buy another Kia again for Greenway if you go there be very careful More

CATASTROPHE- worst dealership ever dealt with Horrible place, ordered a car, told it would take 4 weeks, now 14 weeks later, no car. Have been told a number of “stories”, the salesman that sold us Horrible place, ordered a car, told it would take 4 weeks, now 14 weeks later, no car. Have been told a number of “stories”, the salesman that sold us the car 14 weeks ago quit, and also the salesman that took over for him quit...both nice guys who returned phone calls. Now we are left with the “sales manager” Rick, who is incompetent, and doesn’t take or return phone calls. The dealership could care less about our experience or any type of customer service. This place is a NIGHTMARE, for the love of GOD, stay away. More

Stay Away Absolute worst car dealership I’ve ever dealt with. Poorest and most unreliable customer service of about any business I can think of. Three months a Absolute worst car dealership I’ve ever dealt with. Poorest and most unreliable customer service of about any business I can think of. Three months after my purchase and I still don’t have a permanent tag. And NO ONE CARES!! Wish I’d never dealt with this place. More

Nena Smith with above and beyond to help my dad. Nena Smith and the sales manager, Zach, helped my elderly dad turn his leased Kia Soul and they could not have been more helpful and kind to him. They Nena Smith and the sales manager, Zach, helped my elderly dad turn his leased Kia Soul and they could not have been more helpful and kind to him. They treated him like he was the most important on the premises. Thank you for all your help! More

POOR communication and customer service I purchased a car here on 3.29.19. Our car salesman was great. However, the sales manager, was very pushy and rude. He insisted that we should buy the I purchased a car here on 3.29.19. Our car salesman was great. However, the sales manager, was very pushy and rude. He insisted that we should buy the vehicle we were interested in and pay thousands of dollars to have the interior changed to the color we wanted, as he bragged about his new hellcat that he was having the same thing done to. We decided not to buy the car, and left. After looking all day and not being able to find another one we liked, we came back to the Franklin Kia to purchase the vehicle. We had to sit and wait for 3 hours and totally redo everything that we had done earlier in the day. After purchasing a vehicle, we attempted several times to reach the dealership and never got anyone to answer the telephone for 2 days! When we finally did get a hold of somebody, they sent us to somebody's voicemail. The temporary tag expired on 4.29.19 and we contacted them several days before that I never received any answer back until after the tags were expired. Everyone we spoke with was rude and not helpful at all. They made us feel like we were actually a bother. Come to find out, there was a form that they failed to get us to sign and never contacted us to let us know and then acted ticked off because we didn't have it signed. We had to call the actual title company to get the new temporary tags. Still do not have our permanent tag. I do not recommend purchasing from these people they are very unprofessional and very pushy and don't care about you once you have purchased a vehicle. I have purchased several new vehicles, and have never been treated so poorly. This dealership is the poster child for how car salesmen get a bad reputation. I will never purchase from them again and will not recommend them to anyone else. More