Greenway Kia of Franklin

I bought a 2020 Kia Soul in August 2020. Only received one key and wanted another, which I should have received. Multiple calls. No callbacks despite leaving messages. There have been 2 recalls in less t one key and wanted another, which I should have received. Multiple calls. No callbacks despite leaving messages. There have been 2 recalls in less than a year. Service hours limited so had to miss work. The service guy also told me if I got my oil change elsewhere the warranty is voided. Of course, that’s not true. Watch out. More

I was shopping for a used vehicle for my wife. I found the exact car I was looking for on Autotrader at a very nice price. When I contacted them for a complete price quote, taxes, title, fees, etc, they the exact car I was looking for on Autotrader at a very nice price. When I contacted them for a complete price quote, taxes, title, fees, etc, they had added $2950.00 as a ‘recon charge’ to recondition the vehicle for sale. When I saw the car, I questioned what they had done to recondition it as there were several scratches and an apparent sideswipe on the right rear fender that had not been repaired. I drove for an hour and a half to ge there, told them in advance that we were coming to buy the vehicle and they said they would get it to ‘detail’ so it would be ready when we arrived. It wasn’t. We waited about another 20 minutes and they brought the car out. Clearly, the detail process was a shine and wipe and some tire dressing which should take about 30 minutes. After hearing the motor noise and reviewing the entire car, we decided to walk away. 3 and one half hours wasted on a car represented to be clean and nice and it wasn’t either. Dealing with manager, Tim, was no pleasure either. No one would explain the additional charge other than they allegedly put $3000.00 into every vehicle they take in. Vehicle was bought at auction, not traded in. Crooked, deceptive practices. Wanted to have me sign all paperwork prior to showing me the car. Stay away. More

I was approved for a Toyota lease but their inventory was low. So I thought I would give some thought to a Kia. Taylor Melendez responded in a timely fashion but after submitting a preapproval app I never he low. So I thought I would give some thought to a Kia. Taylor Melendez responded in a timely fashion but after submitting a preapproval app I never heard back from her. It's not like me to then reach back out but I did. Still no response from her. I still don't know if I was approved or not but they will never get my business due too her complete unprofessionalism. More

THIS DEALERSHIP CLEARS CODES ON USED VEHICLES INSTEAD OF FIXING PROBLEMS!!!!!! Purchased a used truck on 02APR21. Was told that the only mechanical issue with truck was a turbo that was replaced. We were a FIXING PROBLEMS!!!!!! Purchased a used truck on 02APR21. Was told that the only mechanical issue with truck was a turbo that was replaced. We were also told that there was already a full inspection of the truck and that there were no further issues. At time of test drive, there were no engine lights or issues. truck was clean and seemed to run smooth. The very next day on 03APR21 there was a check engine light. I called the dealership and was told that the used car guy wasn't there. I got vehicle home and called mechanic. There were a lot of codes. Upon getting truck to ford dealership, I was told that the crank case ventilation system was leaking oil real bad. I was given the computer print out from the ford dealership showing all the times that Greenway cleared the codes that were showing the problem. I have reached out to Daniel, the GM at the dealership twice but he will not return my calls. I have the ppwrk showing what they did, when they did it going all the way back to February. I will be contacting the BBB and pursuing every measure to make them make this right. Clearly, honest communication is not how they like to sell or deal with issues after the sale. This isn't a warranty issue. This is a dealership acting in bad faith, and practicing deceptive selling procedures in an effort to conceal an issue rather than disclosing or repairing before a sale of a used vehicle. Stay away from this operation. This is no way to treat anyone. Kia Greenway are perpetuating the stereotype that used car salesmen are xxxx bags. Kia Greenway is giving honest people out there just trying to make a living a bad name, and it's a shame. More

I purchased a pre-owned car in December. At the time, I was a tad worried by the dealership's lack of compliance with COVID protocol (multiple employees not wearing masks, those who did were not wearing th was a tad worried by the dealership's lack of compliance with COVID protocol (multiple employees not wearing masks, those who did were not wearing them correctly on average). However, I needed a car. Three months later, and I would not work with Greenway Kia of Franklin again. I still do not have the permanent tags for my car, and in 1 instance had to call up to 4 times to get someone to send me a new temporary tag. They would not offer to send me the tag, instead requesting that I come to them to get it. I had to call at least twice to get them to send my paperwork, which I should have had in hand as I left the dealership. In an effort to obtain the paperwork, I was passed to multiple employees (financial managers?) who did not have voicemail set up on their phones (probably not a good idea for busy people unable to answer the phone reliably). They failed to provide me with an owner's manual for the car, failed to refill fluids (windshield fluid and gas were both almost complete empty), and failed to perform service that was promised to me upon purchase (removal of plastic door and bumper guards). I am currently trying to secure my permanent tags from the dealership in the hopes that our working relationship can be swiftly terminated. More

BEWARE!!!!Went to buy a car that I found on Carfax. I BEWARE!!!! Went to buy a car that I found on Carfax. I called the dealership 4-5 times and talked about the car I was interested in. Drove 2 hours BEWARE!!!! Went to buy a car that I found on Carfax. I called the dealership 4-5 times and talked about the car I was interested in. Drove 2 hours to make the deal only to find out “they must-quoted” the price by $6,000.00. I never saw the car I went to look at. I believe that car never existed. Just a ploy to get you into the dealership. Stay away from these people. More