Greenway Kia of Franklin

This dealership is the worst I've ever dealt with. Nobody answers the phone when you call.Salemen know nothing about the car that your looking at.Their response is you have to talk to the finance mana Nobody answers the phone when you call.Salemen know nothing about the car that your looking at.Their response is you have to talk to the finance manager. Bought a 2020 kia forte and no sooner left the lot and the transmission and tach acted erratically shifting hard.Called salesman but no answer. Once I did get ahold of him he said to bring it back to the dealership and he'd make the situation right. He never called me back the next day. I had to call the dealership myself only to be told there was nothing wrong with the car.I drove 2hrs to go see what was going on the car.Salesman took me to see the service manager and then left me to look after the situation. Jason my salesman walked away and never came back to check on me. He should not be a salesman as once the sale is complete he is gone and could care less about you.Two hours later and I'm still sitting here trying to get this car fixed.My advise to potential buyers is STAY AWAY from Frankin Kia. More

Did not get back about color of vehicle—later another salesman called—appeared to be only interested in selling their brand salesman called—appeared to be only interested in selling their brand More

Took my 2021 Telluride in to fix sunroof that spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with per spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with person on sales side to research the issue, but still no response. I will retrieve vehicle in still-damaged state and stay far, far away from this incompetent bunch. More

They falsify documents and make up their own numbers to achieve covering their xxx. Bought a used car thinking I was buying a new one they disclosed this, unknowingly to them that I would figure their dec achieve covering their xxx. Bought a used car thinking I was buying a new one they disclosed this, unknowingly to them that I would figure their deceit out! Read carefully do not do electronic anything bc they falsify your signature! Devin and GM both knowingly lied and luckily gave themselves away and their lies thank you other employee and God for not allowing to remain in dark! More

They did not maintain communication after my initial inquiry. I am actually interested in the car and posed another question in email to which I have not received a response since last week. inquiry. I am actually interested in the car and posed another question in email to which I have not received a response since last week. More

Absolutely HORRIBLE experience with this dealer. My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the My wife and I traded in my Ram for a 20223 Sportage. The sales experience was decently smooth with the exception of the sales manager telling me the only way he would do my deal is if I purchased a $3000. Extended warranty due to the fact the bank approval would not allow him to rip me off to the amount I originally agreed to and my payment was actually going to be $80 lower a month then I agreed to. I went along because I was told it was my only option. They told me they would rush the payoff check within 3 business days since I had a payment due in 7 days. I checked the balance on my old loan 6 days later and it still showed a balance. I called where that loan was from and they informed me no payoff has been made. I called the dealership and talked to Amy in accounting who assured me it was made and even gave me a check # and the address it was sent to which was correct, (but of course she couldn’t find the tracking # for the check for 4 days. Amy began ignoring my calls so I contacted my salesman Brandon who was not nothing short of spectacular during my sales experience. He told me he would have a tracking number to be by noon the next day and he came through. I ran the tracking number and not only was it not sent to the address she told me she sent it to, it wasn’t even sent to a bank. Tracking showed it was signed for by a guy at a loading dock. I called the bank and they said they can’t do anything which I totally understand. I informed them that the dealership already sold the truck I traded in and they advised me not only was that highly illegal, but obviously they won’t be able to obtain the title for the new owner. Today, I went ahead and made another $700 on my trade that I haven’t even had in 18 days and even now belongs to someone else. I called the dealership and they are refusing to place a stop payment on that check and issue a new check. I am now unable to close on my mortgage because my debt to income sky rocketed because now it’s showing 2 car payments (and a late truck payment) The dealership is refusing to do anything so my next step apparently has to be a lawyer and the Better Buisness Beareu. I had a bad feeling when I was on their website the night of the day I traded my truck in and there was already multiple pictures of it online which showed all my personal belongings (including a page of temporary bank checks) and my license plate still on the truck. They couldn’t even wait until we finished the deal and I cleaned out my truck of my belongings. I truly hope you do not buy a car from this place More

I took the car in for an oil change and an air filter. .. THREE hours later...the car was finished. They told me it was going to be 1 1/2-2hrs and that was with an appointment. I went to pay and it was m .. THREE hours later...the car was finished. They told me it was going to be 1 1/2-2hrs and that was with an appointment. I went to pay and it was mentioned to me by a lady who overheard a phone call that the air filter was out of stock and didn't get installed, even though I was about to pay for it. I am grateful she spoke up because I was about to pay for something that never happened. More