Greenway Kia of Franklin

As soon as we walked in to the service department,we were greeted with excellent service and SMILES!!! Came in for oil change,the tech found one of my tires had nail in it offered to fix with only minimal ti greeted with excellent service and SMILES!!! Came in for oil change,the tech found one of my tires had nail in it offered to fix with only minimal time extra More

My husband and I bought our Kia Sorento on 7/9/11 from Carnival Kia of Franklin, TN. We had a very good experience that day and gave a very favorable review. BUT THINGS HAVE CHANGED!!We have found that th Carnival Kia of Franklin, TN. We had a very good experience that day and gave a very favorable review. BUT THINGS HAVE CHANGED!!We have found that this dealership cannot be trusted. We were very honest with them and told them that we did not have the money right now but we were expecting it within the month. They said we could give them a check which they would hold for 30 days and once we recieved our money we could call them and they would cash our check, and we could take the car home with us. This past Monday morning I went to the bank to deposit the check which came on Sat. While checking our account the Bank manager told me that the check had been cashed and would hit our account that night. I couldn't believe it!! It had only been 2 weeks and they never called to see if it was ok to cash it. Plus with the check being a large amount of money it would have been held until it cleared. So the check would bounce and we would start to incurr insufficent funds charges. I was very upset and came home and called Kia, first to Tim Blanco where I left a voice message. He did not return my call. Next I called the Genreal Sales Manager Mike Trivigno. I was put through to his voice mail where it went through the normal speel then it told me it was full then an error had occured and hung up. This happened several times. I left my name and number with Julie the receptionist and still no phone calls returned. I called my aunt who was the one who had sent the check, and she and my uncle had to hurry around like crazy to have $26000.00 wire transfered to our account hopefully in time. We both incurred wire transfer charges which we want to be reinbursed for. Still as of today (Wed,July 27th ) and dispite repeated tries to contact them we have not heard a word from them. This has ruined what we consisered a very good experience and changed it to a very upsetting experience. I will never reccommend them to anyone!! They have no consideration for their customers, as long as they sell a car anything goes. More

I filled out an online appraisal form for my trade in. Greg Called me with in an hour of completing it. I drove down and looked at a new optima. Greg was great ant working with me on the car telling me ev Greg Called me with in an hour of completing it. I drove down and looked at a new optima. Greg was great ant working with me on the car telling me everything that it did. What was great was the dealership didn't mess with the going back and forth with me. They were very prompt with telling me what it would cost, my monthly payment and my trade in. I really appreciate that part. After I signed the papers they took me around to the service department and they were great at answering questions. Never had a better experience buying a car than today. Overall Great service from them. The only downside was the owner Chris was not there. I did leave with out seeing him like his commercial says. Not really a big deal. Great dealership! More

It was nice to see that the service department seemed to really care about us and our car. We didn’t feel like a “number”. Keep it up. The service department at KIA of Hickory Hollow could take a few les really care about us and our car. We didn’t feel like a “number”. Keep it up. The service department at KIA of Hickory Hollow could take a few lessons from KIA of Franklin. More

I took my KIA rondo in for service and decided to just go ahead and buy a new car. My rondo had high miles and was almost out of warranty. My experience at the Franklin KIA was amazing. Dealing with Tracy wa ahead and buy a new car. My rondo had high miles and was almost out of warranty. My experience at the Franklin KIA was amazing. Dealing with Tracy was wonderful. He was not pushy and I was able to tell him exactly what I wanted and needed with no pressure. He knew right away what car that would best fit my needs. Tracy put me in a KIA soul and I love it. He took the time to show me how to work things in my car like sinking my phone with it. I would definitely recommend the Franklin KIA to everyone and would also highly recommend Tracy Davis as the person to see for buying a car. More

Very nice and friendly service and they will come very high recamonded to me will use them for all of my services for the car high recamonded to me will use them for all of my services for the car More

We loved working with Blake. It was as if he was sharing with us about a product he loved rather then trying to sell us a car. Our kids were entertained while we were there which helped a lot! And in the en with us about a product he loved rather then trying to sell us a car. Our kids were entertained while we were there which helped a lot! And in the end we left feeling wonderful about the experience as a whole. Mike was also very kind-he showed us around the place for future service visits and visited with us while we waited. In all it was a fabulous experience! More

This was our first experience at the new dealership and we were very impressed! Very short wait time, very few people and a nice and courteous staff! We will return here for our services! we were very impressed! Very short wait time, very few people and a nice and courteous staff! We will return here for our services! More

I was very happy with the service I am receiving from Anje in the service department as a single woman repair shops can be very intimidating but she made me feel at ease even though my car is till there Anje in the service department as a single woman repair shops can be very intimidating but she made me feel at ease even though my car is till there with an issue they are trying to figure out I have no doubts it will have a good outcome. Anje went over and above by even checking my battery herself to see if that could be my problem which was needing to be replaced anyway while they were fixing a recall on my car, she even noticed when I tried to start my car it still was having the issue and came out to the parking lot to have another look. I wish all service departments had employees like her. More

Anje Clay and all the staff were very friendly and helpful. I was at Carnival Kia in Franklin to get first oil change and service. I was there less than an hour. Really fast service. The waiting room helpful. I was at Carnival Kia in Franklin to get first oil change and service. I was there less than an hour. Really fast service. The waiting room was comfortable to wait in. I would recommend this dealership to anyone. More