Greenway Kia of Franklin

I stopped in and met Carlos, who ran my credit and arranged the sale of a new car. I left feeling great. I had used a co-signer on the deal, and everything had gone very well. A week after the sale arranged the sale of a new car. I left feeling great. I had used a co-signer on the deal, and everything had gone very well. A week after the sale, they called and asked me to come back. They told me that the deal had to be changed, and then they gave me the "new terms". It was completely unacceptable. The changes were being made by their finance representative, not the one who had brokered the original deal, and not Carlos. A friend from work was there at the same time as I was, and they played the exact same game with him, right down to the one week tine for te callback. I let them keep the car. I would advise anyone I meet to avoid Carnival Kia. More

Customer service was great. I was very pleased. They were quick with the service and very informative with the items that were being performed on my vehicle. Anje in the service department was very helpful w quick with the service and very informative with the items that were being performed on my vehicle. Anje in the service department was very helpful with all i needed. More

great place to buy a car or even think of buying a car. They treat you with awesome respect and try to think of any way they can help you achieve what you want... Cant remember the names of the people I w They treat you with awesome respect and try to think of any way they can help you achieve what you want... Cant remember the names of the people I worked with but they were GREAT More

Purchased a 2011 Kia Soul! I love it, so fun and easy to drive! Blake and Tracy were awesome and worked out a deal that was good for me. I would highly recommend Carnival Kia Franklin. drive! Blake and Tracy were awesome and worked out a deal that was good for me. I would highly recommend Carnival Kia Franklin. More

Very happy to have a Carnival Kia close to my home in Franklin. Same excellent customer service and attitudes. It almost makes taking my car in for service a pleasure. My recent visit was handled quickly Franklin. Same excellent customer service and attitudes. It almost makes taking my car in for service a pleasure. My recent visit was handled quickly and friendly with an added follow up by phone. What more can you ask for? More

Great service,great price,great overall experience overall, they helped me by assessing my needs and price range and then they helped me get the best possible vehicle to meet my driving and financial overall, they helped me by assessing my needs and price range and then they helped me get the best possible vehicle to meet my driving and financial needs, i would reconmend this dealership. More

Great experience! Went in to get my AC fixed on my 2007 Kia Sportage and ended up buying a brand new Kia Sorento. It had been exactly what I have been looking for and the sales person (Tracy Davis) was ver Kia Sportage and ended up buying a brand new Kia Sorento. It had been exactly what I have been looking for and the sales person (Tracy Davis) was very knowledgable and able to help me find the perfect vehicle. Everyone there was extremely friendly - can't wait to have an excuse to go back and visit! More

We went looking for a new car but found a used car with 22,000 miles and decided to get it instead of a new one. The staff there was great even thou we were not buying a new car. The did their best to ma 22,000 miles and decided to get it instead of a new one. The staff there was great even thou we were not buying a new car. The did their best to make sure we were happy with the car we chose, so I would be glad to sent everyone there that is in the market for a car. More

Two days after I bought my car, the malfunction light came on. I took it back the next day (which was a Sunday). Mike, the general sales manager, said there was nothing they could do about it until 8 a came on. I took it back the next day (which was a Sunday). Mike, the general sales manager, said there was nothing they could do about it until 8 am the next morning. I was planning to leave on a cross country trip early the next morning (I had already postponed it a day to try and have the malfunction light fixed before my trip). I asked Mike if I could get a loaner car for my trip or return (exchange) the car since there was a problem with it so quickly. Again, he offered me no solutions. I cried, explaining that this was the first new car I ever bought and felt humiliated taking it across country to visit my parents with it already having a problem. I decided to take it anyway, and there were no problems besides the malfunction light remaining on. As soon as I returned, I called the dealership and scheduled to have the light repaired. They said it would be an hour repair - it was a recent recall problem related to a computer malfunction. I brought my two-year-old girl and 5 year-old son who has Autism and waited. After one hour, the service department said the car was ready. When I started the car, the malfunction light was STILL on. I pulled back into the service lane and they said that what they did obviously didn’t work and I would need to leave it for another hour. In addition, they told me that the car needed another update related to a recall on the springs and that would be a two hour repair. I told them that I couldn’t stay any longer that day and would reschedule another appointment. I went on another trip to Florida and back. As soon as I returned, I contacted the service department to set up my appointment. They said that the two recalls would be a three hour repair. I explained to them that I cannot sit in a waiting room with my 2 year old and autistic son for that long and asked them if there was any way I could get a car to use during the repair. They said there was nothing they could do, so I told them I didn’t know when I’d be able to get in for a repair. My husband works 3 jobs and cannot afford to take time off to drive me to Franklin (we live in Bellevue). I called Lin, the salesman who sold me my car, and explained all of my troubles to him. He said that if I could get the car to him the next day, he would make arrangements for a car for us so that the car could be repaired. The next morning I showed up and Lin informed me that he was sorry, but he did not realize there was nothing he could do to get me a loaner car. By this time, my car was already being worked on and I was hostage at the dealership with my two difficult children. After arguing my case, Lin finally arranged to personally drive me and the kids to a play center close by and drop us off until the car was ready in about three hours. This was an acceptable solution. Three and half hours later, the service department called me to say that my car would not be ready until 5 pm (it was 12:30 at the time). My autistic son had just pooped his pants and needed to get home to be changed and my daughter needed to take a nap. I’d had enough and just called my husband to pick us up at the dealership. Lin drove us from the play center back to the dealership. My husband arrived. Before I left, I spoke to Mike T one more time about all of the problems I’d had. Mike passed the blame onto other departments instead of taking responsibility and taking care of me. He had me talk to the Service Department head who told me that if I really needed a car, I could have rented one for about $30 a day. This made me LIVID! I had been through all of this and my husband had lost over $200 from his hourly wage for leaving work and coming to pick us up when there WAS another option! Mike tried to tell me that they didn’t tell me about that option because they thought I wanted a FREE loaner car. At this point, I felt like Mike was more concerned about covering his dealership’s mistakes than apologizing and taking responsibility. Before I left, I mentioned one more concern to Mike. I had yet to receive my new tags and it had been about 6 weeks. Mike blew it off and said that the tag agency must be really busy. I told him that I just wanted to be SURE it wasn’t another mistake on their part. He refused to get me in contact with anyone who would know about that. Luckily, Anje in the service department had already checked into it for me. She, too, had thought it had been an extraordinary amount of time and had gone to the Kia tag people herself to check on my tags. Anje walked me down to them where they verified my address, which, of course, Kia had typed wrong into the computer. They called the tag agency and my tags had been mailed to the wrong address and returned to the tag agency. Anje helped me get that situation corrected. In the meantime, my temporary tags were expired and I had spoken earlier to Lin about getting a new set of temporary tags ready for the morning when I picked up my car. After all of this, I went back to Mike and explained to him that my missing tags WERE INDEED his dealership’s fault. At this point, he was very defensive and refused to discuss the situation with me. So, the next morning my husband dropped me off at Kia at 7 am to pick up my car. The car was finally fixed, but, of course, the new temporary tags WERE NOT ready. Anje called the person in charge of that at home and she wasn’t going to be in the building until 9. So, I took my kids to another play center until she arrived. After I finally received my new temporary tags, I had one last discussion with Mike, who refused to discuss them with me. I asked for Carl Brenneman’s phone number (the owner of the Carnival Kia dealerships). He gave me a card and I left in tears. Anje was kind enough to help me get me and my children safely into my car while I was so distraught. Approximately a week and a half ago, I called and left a message with Carl Brenneman’s assistant asking for a face-to-face meeting with him. I have yet to hear anything back. I don’t know if I have simply been spoiled being a Toyota customer for so many years prior to my dealings with Kia, or if this is truly an unusually negative experience. I do know that anyone in a service-related field should be more sympathetic and kind to ANY customer, and especially to those who have children with exceptional needs. Life is hard enough on a daily basis without throwing all of this on top of it. As a side note, people like Anje need a major promotion! 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It's a newer and clean dealership. The sales guy (Brad) that we bought our Sorento from was very friendly and fit our style. The service department people were also very friendly. that we bought our Sorento from was very friendly and fit our style. The service department people were also very friendly. More