Greenway Kia of Franklin

My experience with Carnival Kia Franklin has been great. The salesman was informative and was able to get a lower interest rate than I could have gotten at the credit union. The service staff found two reca The salesman was informative and was able to get a lower interest rate than I could have gotten at the credit union. The service staff found two recall items and they were fixed on the same visit. There was some wear and tear on the shift knob and this was covered by the 2 year warranty. The part was ordered and replaced quickly on my next visit. Overall I am very pleased with the dealership. A bluetooth button on the steering wheel was defective and was replaced under warranty also. More

We bought a 2012 Sorrento at the Frandklin Kia dealership and are very pleased with it. We had looked at the Honda CR-V and the Toyota Rav and found the Sorrento was a much better buy. and are very pleased with it. We had looked at the Honda CR-V and the Toyota Rav and found the Sorrento was a much better buy. More

Was referred to Mike Jay by my best friend. My son and I were shopping for a car for him. I will be honest, I hate car shopping! I hate someone trying to put me in a car that I can't afford. I gave mike th were shopping for a car for him. I will be honest, I hate car shopping! I hate someone trying to put me in a car that I can't afford. I gave mike the buyer version of what were looking for and the price range. He very politely showed me what they had and only when I inquired about a car above my price range did he tell me about that car. He never ever was pushy. He definitely was my idea of the person I wanted to work with. We left the dealership and visited 4 other dealerships in Franklin over the next few days. No one compared to Mike in his ability to connect with us. We returned to carnival Kia and bought a car from mike. Unfortunately Mike was off that day but with the also pleasant team members Alex, Mike T and Brian , my son drove his new car home. I can guarantee that the next time we need to buy a car, I will once again start my search with Mike Jay. He made my dread of car shopping very pleasant by not being a typical pushy sales person. He respected my financial limits and gave me confidence in him by his demeanor. Thank you Mike Jay! You have a repeat customer with me. I will also recommend you to anyone that I know that is need of a car. I am glad that I didn't leave until I saw YOU! Sincerely, Susan Bertrand and son Cory Bertrand More

The dealership was wonderful and Mike Jay was awesome. We were treated with courtesy and respect throughout the entire buying process. We will recommend this dealership and Mike Jay. The Kia Soul is a pleasu were treated with courtesy and respect throughout the entire buying process. We will recommend this dealership and Mike Jay. The Kia Soul is a pleasure to drive. Great car! Many thanks... More

Mr Jay and the finance manager, sorry but I lost his card really went way beyond great in helping get us a new KIA. We were not real sure what we were wanting but Mr Jay listened and worked with us. He and t really went way beyond great in helping get us a new KIA. We were not real sure what we were wanting but Mr Jay listened and worked with us. He and the staff made us feel relaxed and welcome at the very nice dealership. Very nice experience. More

I was sold a "Cheverolet Silverado LS". It had 28k on the odometer. A week after I purchased the vehicle, the transmission was slipping. I called the dealer and was told to bring it in and trade 28k on the odometer. A week after I purchased the vehicle, the transmission was slipping. I called the dealer and was told to bring it in and trade it out no hassle. When I got there I was informed that I would have to go through the entire lengthy process all over again. I was denied because "collateral not worth amount to be borrowed" by several banks. Then the problem was pawned off on the Chevy dealer. After three weeks of leaving messages, finally one day Jim, the manager Mike Trevino said is the one that told me he would swap out the truck hassle free for something in better condition. Needless to say, I have been trying to trade out of this piece of crap for weeks and of course since it is not an "LS" as implied no one will give me even a fraction of what I owed, and I put 1500 trade down! I have purchased over 20 vehicles from other dealerships and NEVER been treated so poorly or decieved so much. When the "manager" finally called me back, he wouldn't allow me to speak. He referred to me as "dude" numerous times and finally I couldn't take it anymore so I hung up on him. Currently, I am awaiting a call from Jason Henderson. He is the district manager, I will update this review after I speak with him. More

Skip was great in purchasing our 2012 KIA Soul for our daughter. I highly reccommend him as he was open, honest and candid. The entire process was pleasant and not the typical auto sales person issues. daughter. I highly reccommend him as he was open, honest and candid. The entire process was pleasant and not the typical auto sales person issues. More

Tim Blanco is awesome. I had an issue... and he helped resolve it, and he treated me with patience and respect. If you have any problems with your vehicle - ANY problems - just call Tim. There are a c resolve it, and he treated me with patience and respect. If you have any problems with your vehicle - ANY problems - just call Tim. There are a couple of rude people there, but just bypass them and ask for Tim. Period. More

A very pleasant vehicle buying experience. I had stopped by the dealership on Sunday, 9/18/2011 to browse the inventory of Kia Sorrentos. I met Dick Jordan that day who was very helpful explaining the feat by the dealership on Sunday, 9/18/2011 to browse the inventory of Kia Sorrentos. I met Dick Jordan that day who was very helpful explaining the features of the Sorrento. No high pressure sales tactics from Dick and I let him know I was only browsing at that time. We made a decision to purchase a new vehicle on 9/20/11. Because of our previous interaction with Dick we decided to stop at Carnival Kia first. I told Dick that we were prepared to make a purchase, provided him a list of options we wanted in our Kia and asked him to show us models that met our desires. We viewed three models. After some discussion we test drove a Sorrento that met most of our desired options. After returning to the sales lot Dick asked me my opinion and answered all of our questions. Again there was no high pressure, just a friendly atmosphere. It was clear that we planned to purchase a Kia Sorrento LX. Dick led us inside, made us comfortable and proceeded to assist us with the purchase. We were able to reach an agreement in short order with the Sales Manager on our trade in value and price of the new Kia. The overall experience at Carnival Kia was the absolutely the best car buying experience I have had in 40 years of purchasing vehicles. I highly recommend Dick Jordan as your nest sales agent if you are in the market for a new or used vehicle. Carnival Kia lived up to their reputation of being a friendly dealership willing to work great deals. Many thanks to everyone at Carnival Kia. More

I arrived at the dealership in a bad mood due to 1- having to buy a new car & 2- having looked for 2 days with no luck, or help from other dealerships. I was greeted by 3 salespersons before I locked a having to buy a new car & 2- having looked for 2 days with no luck, or help from other dealerships. I was greeted by 3 salespersons before I locked and shut the door to my car. Skip was the one to offer to help. He was nice, professional and was more interested in what I wanted and could afford to pay than he was with selling the highest price car. (the exact opposite circumstance I had just left from a Ford dealer down the street) Once we decided on a vehicle, he offered to drive me to their Nashville dealership where I could see one in the color I wanted. The total time spent negotiating a price and the actual paperwork was less than 30 minutes! I have told several people that this was, by far, the best autobuying experience I have had in 20 years ! Seriously! I highly recommend this dealership and this salesperson! I also dealt with Carlos, who answered all my and my husband's questions. Even though they close at 9:00, we were there until 9:20, just because he wanted to show me all the functions of all the buttons - he has called twice since the sell to see if there are any problems / questions. The stop at Kia of Franklin was a blessing. More