Greenway Kia of Franklin

worst dealership experience ever! ... called the weekend of memorial day inquiring about a Soul on website, was told $500 deposit and they'd have a car to me June 6th... no car, and my ... called the weekend of memorial day inquiring about a Soul on website, was told $500 deposit and they'd have a car to me June 6th... no car, and my salesperson (Dee) ignored about 10 phone calls over the course of 7 weeks... finally talked to a sales manager, told me they'd have a car for me on 7/24... that date came and went, several calls, no answers, no car... then i finally got ahold of shelby, she was fine and promised me a vehicle on 8/1... mind you, the dealership still has $500 for a car i had reserved, and shelby pretty much told me that the car i reserved was sold away and i was never contacted when the car came in... so anyway, 8/1 comes around, i call and she tells me oh it's been delayed to 8/4... get a call from andre, new sales manager the morning of 8/3 saying that they will not have a car tomorrow (8/4) but that they were working on it... at this point, i told him don't bother and i was taking matters into my own hands by contacting other dealerships... i am actually still waiting on my $500 refund and told the sales manager to process my refund because you had $500 of my money to reserve a car that no longer exists... apparently the GM was out on vacation or something, and i was promised a refund this week sometime... but again, no communication on the dealership regarding a refund or anything... WORST EXPERIENCE EVER!!!!!!!!!!!!!! More

very rude, arrogant, when i challenged we he told i had to pay their $799.00 dealer fee. he stated everybody had to pay including me. if i didn't pay no sale. . i told him no sale. very poor sales tactics to pay their $799.00 dealer fee. he stated everybody had to pay including me. if i didn't pay no sale. . i told him no sale. very poor sales tactics More

I wish you could give a zero. They have had my Cadenza since June 27. When I arrived for my appointment they told me there was a recall on the windshield and would need to order o They have had my Cadenza since June 27. When I arrived for my appointment they told me there was a recall on the windshield and would need to order one. They told me they might have my car for a couple weeks, so I rented a car from Enterprise. I have called repeatedly and finally got a call back from the service manager on July 11. I was informed that my they broke the windshield removing it to check for a proper seal, and we’re waiting on the windshield to arrive, which was scheduled to arrive later that day. I then learned they had done NOTHING regarding the issues I brought it in for, and as soon as the windshield was installed they would then turn it over to “their best technician” and get it all done quickly. Now I try to call for an update and they won’t even answer the phone in service. In the mean time I am out almost $1000.00 in car rental with no idea when I will get my car back. The service manager asked me “who told you to rent a car?” I informed him this is my only vehicle and I had no choice. I have never had such a bad service experience in my life! And I STILL don’t know when I will have my car back. Beyond ridiculous! More

Service is NOT part of this dealerships motto. They are more concerned with selling and servicing. I will not buy another Kia. They are more concerned with selling and servicing. I will not buy another Kia. More

Terrible service. Appointments are useless. They could care less about you, your vehicle, or anything. Appointments are useless. They could care less about you, your vehicle, or anything. More

We called for an appointment on an oil leak . We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said they had cars on lot waiting with oil leaks from February. So they could not help us. Then said we should go somewhere else. Did not even check the leak. We got our Kia Sorento from them and it was still under warranty. Very disappointed in this service , would not recommend this Dealership. More