Greenway Kia of Franklin

All I can say is if you want a very nice, wonderful, kind, attentive, caring, humble,considerate, hardworking,confident,dedicated,knowledgeable, fluent,inspiring,hospitable,dynamic,outstanding,incredibl kind, attentive, caring, humble,considerate, hardworking,confident,dedicated,knowledgeable, fluent,inspiring,hospitable,dynamic,outstanding,incredible,sweet,compassionate, honest,remarkable, go getter that has your best interest at heart then Jonathan Underwood is the man to talk to at Franklin Carnival Kia. Even though I did not purchase a vehicle from his dealership he called to thank me and made sure I knew he was concerned about what I wanted and needed in the vehicle I was wanting to purchase. If and when I do decide to buy I will be looking for this gentleman to to assist me with my purchase. I hope this dealership realizes the outstanding employee they have in you Jonathan, thanks again for just being there and being attentive to my needs as a customer, you are appreciated and your hard work did not go unnoticed. More

Kurt was fantastic to work with. It was a no pressure environment and was easy to business. I strongly recommend that if you are in the market for a new car that you go see Kurt! Everyone I meet there environment and was easy to business. I strongly recommend that if you are in the market for a new car that you go see Kurt! Everyone I meet there had a smile on their face and was very kind. He even remeberered to get a big red balloon for my daughter. It's the small thing like this that really make a difference to me. More

I had been to the dealership before to look at cars and I really liked the Forte. I decided to wait and came back. These guys really helped me out of a bad situation with another car and I will be forever th really liked the Forte. I decided to wait and came back. These guys really helped me out of a bad situation with another car and I will be forever thankful. Plus the warrenty helped put my mind at ease. Also Kurt went all the way to hickory hollow to pick up the color of car and interior I wanted. Kurt even sat in the car with me and showed me how everything works and synced my phone to the Bluetooth which is amazing! I had never had someone show me all that stuff, but this was also my first new car. I would highly recommend them. More

Working with Keith as the sales person was FANTASTIC. The Working with Keith as the sales person was FANTASTIC. The Fiance Dept well was another story. They Dropped the Ball on getting my other car paid off. Working with Keith as the sales person was FANTASTIC. The Fiance Dept well was another story. They Dropped the Ball on getting my other car paid off. If it was not for my wife following up and inationating phone calls on why the car was not paid off it would have been worse than what it was. We Bought a 2013 kia Optima and they recieved the pay off check on june 27. But the car was not paid off until july 11 causing us to have a late payment on a car loan. WE have never been late. One more day and we would have accured a late fee. When we tried to talk to someone in Finace the Women dismissed me and would not give me any answer I had to talk to the girl who takes care of the pay offs and she NEVER called me Back. I had to talk to a sale manager who took this issue and handled it. After serveral phone calls and calls to the bank and the frustration it was finally taken care of. More

My experience at Carnival Kia of Franklin was outstanding. I was so incredibly excited to get a new car as a graduation present, and he kept my excitement growing throughout the entire experience outstanding. I was so incredibly excited to get a new car as a graduation present, and he kept my excitement growing throughout the entire experience. He was very professional and thorough and helped me understand every thing about my new car from the explanation of the costs to how to set up blue tooth on my phone. I left Kia with a huge smile on my face, and I felt that Kurt was genuinely interested in making me as happy of a customer as he possibly could. My husband and I feel like we can call Kurt if we have any questions or issues with the new Sportage, and we will be referring any of our friends or family that are looking to get a new car! More

Andrae McCarter was very patient. It was my daugther's first buying experience. We really appreciated the no pressure attitude. He made us feel very comfortable and answered all of our questions. He was v first buying experience. We really appreciated the no pressure attitude. He made us feel very comfortable and answered all of our questions. He was very honest with her about how much car she could afford. That is what I liked most. More

Had a great experience! Art was very informative and knowledgable about what he was telling me. I felt no pressure and they tended to my needs and my wants. Therefor I drove off the lot with a brand n knowledgable about what he was telling me. I felt no pressure and they tended to my needs and my wants. Therefor I drove off the lot with a brand new 2012 Kia Optima that is perfect for my needs and wants! Thank you Art and Team!!! More

I originally went online and filled out the credit application to see if I would qualify for a loan. Within a few minutes I received an email from Jonathan Underwood asking me to give him more info application to see if I would qualify for a loan. Within a few minutes I received an email from Jonathan Underwood asking me to give him more info about what I was interested in way of a vehicle. I called the phone # he provided in the email and left him a vmail msg to please return my call. Within a very few minutes Jonathan called me and we discussed what I might be interested in. He said he would check on the credit application I had submitted. Within a few minutes I received a call from Tabatha and informed me I had qualified for a car loan. I told her I did not have plans for the afternoon & would drive up to Franklin and ask for Jonathan. I introduced myself to Jonathan as soon as I got the dealership and immediately felt like he was someone I had known for a long time. I am a single female and having to go thru the process of buying a vehicle is very stressful, however, Jonathan made me feel at ease and explained the whole process of selecting a vehicle. After we discussed what I might be needing in a new car, he told me either the Forte or Soul would probably meet the needs I have in everyday use. After discussing with Tracy Davis we decided the Forte would be my best option price-wise. Jonathan brought the car to be and we went over every inch of the vehicle. He told me things about the Forte that I had no idea existed such as the breakaway connections for the motor in case of a head-on collision. This immediately made me feel much more safer and I knew this was the car I was looking for. After we took a test-drive there was no doubt this was the car I wanted. While taking the test-drive, Jonathan went over all the features in the interior and allowed me to drive the car. Jonathan was so undestanding and never hesitated to answer any of my questions. This experience has help change my outlook on the whole process of buying a new car. I have told my friends about Jonathan and advised them to go to Carnival Kia and ask for Jonathan. I will definitely look forward to any further needs I might have in the future and will definitely go back to Carnival Kia in Franklin. I appreciate Jonathan's salesmanship but more importantly his personality and the fact he made me feel like I was the most special customer he had ever had. More

Skip was awesome! Made our first Kia buying experience a pleasure! He went above and beyond to make us comfortable and to make us happy with the car. Very thorough in going over the details of the car. pleasure! He went above and beyond to make us comfortable and to make us happy with the car. Very thorough in going over the details of the car. More

I was ripped off on the sale and the service after the sale has been awful. I could go on and on but why bother? sale has been awful. I could go on and on but why bother? More