Greenway Kia of Franklin

I Had my 2013 Kia Optima EX. brought in for service for some warranty work. the GPS decided it was in Michigan not Tennessee. i am sure Michigan is nice, but... It was traced to a bad GPS Dorsal antenna some warranty work. the GPS decided it was in Michigan not Tennessee. i am sure Michigan is nice, but... It was traced to a bad GPS Dorsal antenna. Anje did her best to keep me happy along with Lyle the salesman that helped me purchase my Optima. While I was disappointed, I gave Carnival Kia an opportunity to make my GPS right. There was also a problem with the rear Dome Lamp assembly too related I suspect to the GPS Dorsal issue. Uncertain. In any case it did take 2 visits to resolve my Dome Lamp issue. I am not deterred by this blip on the automobile radar. I have been involved with cars for over 45 years plus as a hobby and passion. So I know how bad things could get. Anje and the folks at Carnival keep my faith that trying new things does not have to be worrisome. I have never owned a Kia before, so I did have trepidation's here a bit. Except for the time the part took for the 2 times this repair needed to be done, none of which is Anje's fault, the issues were resolved, and my 2013 Kia Optima EX is doing exceptionally well. I keep my cars always near museum clean. I love all my cars, and with the great support at Carnival Kia of Franklin, I will continue being a fan of my newest of automobiles, my 2013 Kia Optima EX. I look forward to a reliable and enjoyable experience with my Optima. I know Carnival Kia of Franklin will be ready to help. Thank you Anje, and all the staff at Carnival Kia of Franklin. Best regards. Vincent Chen. More

Anje Clay and Kia Franklin are the best service consultant and department I have ever used! She is extremely helpful and I always look forward to working with her. consultant and department I have ever used! She is extremely helpful and I always look forward to working with her. More

I would call this dealer monumental if that word could be applied to a car dealership. I went to Carnival Kia of Franklin with a terrible credit and Johnathan Underwood found a way for me to leave in a 2010 applied to a car dealership. I went to Carnival Kia of Franklin with a terrible credit and Johnathan Underwood found a way for me to leave in a 2010 Nissan Versa that I am absolutely satisfied with. Jonathan listened to my needs and capabilities and was able to work something out for me in my budget, but he didn't stop there, he also gave my little brother some unsolicited credit advice and now we are both motivated to up those scores. Myself being 23 and my little brother being 22, he helped us out a lot. We hope to return to this same Carnival Kia with higher credit scores for an upgrade and to get my little brother a new car, just like he did. Jonathan, it is my opinion that anyone who walks into that dealership should not leave until they see you sir...forget the guy on the commercials. n (PS. I saw him while I was leaving....my brother and I both screamed "He does exist!!!" and he politely waved at us as we were leaving) THIS IS AN AWESOME PLACE!!!!! More

We bought a 2013 Sorento EX about a week ago, and absolutely love everything about it. Our sales associate, Art Diaz, was great to work with. We were looking to buy our first SUV (have driven Toyot absolutely love everything about it. Our sales associate, Art Diaz, was great to work with. We were looking to buy our first SUV (have driven Toyota sedans for decades). KIA was not originally on our radar, but during our vehicle research kept seeing KIAs highly rated for quality, reliability, and price. Met Art on my first visit to the dealership, and made it clear I just wanted to test drive a Sorento EX. There was no pressure from Art during this initial visit, and after the test drive exchanged contact information. After two weeks of additional research we decided the Sorento EX was the vehicle we wanted to pursue. Returned to the dealership and worked out a preliminary deal. We told them we wanted a day to thing about it, and they did not hassle us about that decision. We returned the next day and bought the car. Yes it took some time to finalize the price and other details, and to work with financing, but really no different experience than we had with our regular Toyota dealer. My wife and I would both highly recommend Carnival KIA of Franklin. More

My total expenince was on that was quite enjoyable. Everyone my wife and I meet were knowledgable and repectful. I would recommend this dealership to others. Everyone my wife and I meet were knowledgable and repectful. I would recommend this dealership to others. More

From the moment I got there Kurt was friendly and helpful, he explained everything to me about the car I bought, kia forte, and it was the best experience I have ever had with a dealership. Tim was a helpful, he explained everything to me about the car I bought, kia forte, and it was the best experience I have ever had with a dealership. Tim was also very helpful and friendly and got us through the paperwork, answering all our questions. He explained and I bought an extended warranty. Will recommend them both to my friends who are looking for a car!!! More

Great first time car buying experience!! Would recommend Kia Carnival to family and friends anytime. Very little hassle with this purchase with the help of Art, the sales consultant, and Tim, the finance m Kia Carnival to family and friends anytime. Very little hassle with this purchase with the help of Art, the sales consultant, and Tim, the finance manager. More

I would like to share my recent experience regarding my purchase of a new KIA Soul. I had the pleasure of working with Jonathan Underwood and when I say "pleasure" I mean it! Jonathan was friendly, profess purchase of a new KIA Soul. I had the pleasure of working with Jonathan Underwood and when I say "pleasure" I mean it! Jonathan was friendly, professional, patient and well-informed. He made the whole experience of purchasing a new vehicle a "warm and fuzzy" experience! I am so happy with my new car and Jonathan made my car dream come true! More

This Was my Forth Kia purchase from 3 different dealers and this was by far the best. Tony greeted us right away and was very receptive to what WE wanted. i had no pressure to buy and he was very knowled and this was by far the best. Tony greeted us right away and was very receptive to what WE wanted. i had no pressure to buy and he was very knowledgeable. The rest of the purchase was the same. I will be back to buy more cars from Carnival KIA of Franklin in the Future. More

As a first time Kia car buyer, I had a wonderful experience at Carnival Kia of Franklin. Based upon this experience, I will DEFINITELY be a repeat customer and will refer others to this dealership experience at Carnival Kia of Franklin. Based upon this experience, I will DEFINITELY be a repeat customer and will refer others to this dealership as well. Thanks so much for making my new car buying experience a positive one. More