Greenway Kia of Franklin

This is the 2nd purchase I have made from Kia of Franklin. My salesperson was Kurt both times. He was wonderful, taking the time to answer my questions, and very accomodating to my insane schedule. Franklin. My salesperson was Kurt both times. He was wonderful, taking the time to answer my questions, and very accomodating to my insane schedule. I would highly recommend him and the product to everyone. I purchased a 2012 Rio & a 2013 Sportage. The Rio has been a wonderful car for my DIL & grandson. I've had the Sportage less than a day, but so far I'm totally thrilled with it. More

These guys were a big help, starting with Wes who came out to the parking lot to greet us as we looked around. Great job all around at this dealership! out to the parking lot to greet us as we looked around. Great job all around at this dealership! More

Lyle Madison was very friendly to my wife and I and he worked very hard to get us the best deal possible. We both felt comfortable with him and never felt pressured at all. When we went back to get runnin worked very hard to get us the best deal possible. We both felt comfortable with him and never felt pressured at all. When we went back to get running boards put on, he even loaned us his personal vehicle to drive so we would not have to sit it waiting room for a couple of hours.. Very nice of him to do that. Very pleasant experience. More

Lyle is a good friendly sales person. We told him what we was looking for and he made it happen! Will buy from again one day. was looking for and he made it happen! Will buy from again one day. More

Got my tires rotated there. Asked how much. "$19.95 plus tax." Except they also charged me a couple bucks for "hazardous waste disposal" and "document storage." Se "$19.95 plus tax." Except they also charged me a couple bucks for "hazardous waste disposal" and "document storage." Seriously? When I complained, the response was "we put that in all the bills." Update: Got a very fast response, and proceeded to have this exchange: Carnival Kia of Franklin wrote on 12/12/2012 3:14:17 PM: My name is Joseph Attigliato, I am the Internet Director here for the Carnival Auto Group. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I wanted to personally apologize for what happened to you in our service department the other day. I do not think it was anyone's intention to misrepresent you, that being said, I agree with you that it could have been handled better. If you like I would be happy to take care of your next oil change and tire rotation in light of what has happened. Totally complimentary with no other fees. We value our image on Dealer Rater and hopefully accept our apologies, and in turn use the same method of letting us know about our poor performance, to let others know how we were quick to fix it. You can update your review at any time by logging into your review and selecting "edit." I work out of the Franklin store so you would be able to see me personally when it is time. Feel free to contact me at 615-224-7973. Thank you, Joseph Attigliato awvidmer wrote on 12/12/2012 5:06:27 PM: Joseph: Thank you for the quick response. Obviously, the issue isn't the money, it's the policy and attitude. While I am happy to accept your offer and edit my review to reflect your response, I still am concerned that these added, unnecessary fees will continue to be charged to me and other unwitting customers when the services aren't complimentary. You must agree that tire rotation produces no waste to speak of, and that your documents are all stored on computer, as all modern businesses do. This makes me extremely nervous in the event of a need for more extensive service. I have no problem doing business with people who need to make a profit: all businesses do. But I have a serious problem with businesses who use devious methods to do so. Many dealers have worked hard to overcome the long-held shady reputation of the auto sales industry, and I, in fact, have done some of this work myself for clients. These kinds of charges, for me, represent a step backward. Bottom line: while the free services are nice, I would rather hear that you are changing your policy to be upfront about all charges. Nevertheless, i will edit my review based on your previous and subsequent response, whatever it may be. Thanks again for the timely communication. Carnival Kia of Franklin wrote on 12/14/2012 9:58:50 AM: I hope you do not mind but I forwarded your concern to our corporate ownership group. We have been pushing for some time now at the store level to have some of these charges removed. We also feel that they are confrontational and do not add anything to the experience. They let me know that at the beginning of the year they will be examining policies like this, and that you were not the first (even at this store) to bring this topic up. I was waiting on a response before I answerd your message. While I can not control it directly, imput like yours is important in affecting change. Historically they are very responsive to issues like these. In the meantime, we would be happy to do your services, and if you do not feel comfortable with our facitily because of what happened feel free to use any of the 3 locations to take advantage of the offer I have extended you. They all have my number and know me well. Next time you are in the Franklin store feel free to stop by and say hello. Thanks again for your understanding. awvidmer wrote on 12/14/2012 1:29:35 PM: Joseph: I appreciate your response and frankness. Let's hope that this exchange helps to create a more transparent and trustworthy experience for all customers going forward. I will edit the review to reflect this thread as soon as I have an extra minute. Thanks again for your considerate response. More

I had been driving my wonderful 2011 Kia Soul for 2 years, when I received a call on or about November 23,2012 from TC Crump at Carnival Kia asking me if I would be interested in trading in my 2011 for years, when I received a call on or about November 23,2012 from TC Crump at Carnival Kia asking me if I would be interested in trading in my 2011 for a 2013 Kia Soul. Intrigued, I made an appointment for November 30, 2012 at 2:00 PM. Prior to the appointment, I sent TC all my specifications: interest rate, model and "must haves". I arrived at the dealership on November 30, 2012 @ 1:50 PM. I introduced myself to the woman handling the front desk and told her I had an appointment with TC at 2:00. This was the only glitch in my experience...she failed to let TC know I was in the Showroom and TC was calling me @ 2:15 to find out if I was keeping the appointment!(The reason for my rating of customer service as a 4.) Once TC and I met up, however, my experience was smooth, efficient and professional. I was out of the dealership, driving my astounding new 2013 Kia Soul, at 4:00 PM! I had told TC what it would take to get me in a new car--interest rate, model and must haves--and Vin and Tim made it happen! They actually went above and beyond for me. The finance department could not get to my credit reports (I had placed a freeze on my credit reports in August when I lost my wallet)and they were willing to wait until Monday for me to unfreeze my accounts. Then on Monday, I had an unexpected medical procedure and Vin graciously allowed me another day to get the reports unfrozen! Bottom line, I felt like a trusted partner in this purchasing process. I have been recommending KIA to my friends and neighbors since my original buying experience with Lin at Hickory Hollow in October 2010 and will continue to do so. The KIA Soul is a great car. My 2011 required only scheduled maintenace--no mechanical, electrical, body problems in 2 years! I am expecting my 2013 to be as excellent! Thanks TC, Vin and Tim for your great service! More

i started my quest on the internet. initially i got in i started my quest on the internet. initially i got in contact through a pop-up chat window. i told the salesperson what model of car i wanted, colo i started my quest on the internet. initially i got in contact through a pop-up chat window. i told the salesperson what model of car i wanted, color, and trim level. i didn't want any dealer added extras except splash guards added. she said that someone will contact me soon. the next morning Kurt Lytle e-mailed me and said he had just what i wanted. actually it still had far too much added options but i decided to consider it because it did have splash guards and they were important to me. in the meantime they must have gotten a shipment of Kia's. Kurt, knowing that i was not 100% happy with the car he had found for me, went out and took a look at the new stock that just came in. he found one in my color with very minimal installed options. he e-mailed me to tell me the news and that he had had splash guards added and nitrogen put in the tires free of charge! we did all our dickering on the net and we came to a excellent price for both parties. the whole process took about 2 weeks. i drove up from madison, al, an easy drive of 90 miles, on wednesday and took ownership. Tabitha was nice and reassuring. she explained everything that i needed to know. including that i would not have to go to the dmv to transfer my tag. what else can i say she was very knowledgeable and professional. Thanks Tabitha. Kurt was great. he explained all the ins and outs of my 2013 Optima EX. he is a real asset to carnival kia. going the extra mile to check out the new shipment was a godsend for me because i don't think i would have been totally happy with the first car. as it is, i am ecstatic about my car. the world needs more like Kurt. Thanks Kurt for everything! More

Anje is the reason I bring my Sportage back for service. Her personality is great and makes me feel appreciated. She shows a sincere concern for my car and my happiness with the car. Her personality is great and makes me feel appreciated. She shows a sincere concern for my car and my happiness with the car. More

Was greeted upon arrival to dealership by friendly & Was greeted upon arrival to dealership by friendly & low key,Wes.He was patient & caring that I found the right vehicle for me & I never felt press Was greeted upon arrival to dealership by friendly & low key,Wes.He was patient & caring that I found the right vehicle for me & I never felt pressured.After making my decision, he showed me around dealership & introduced me to make my return visits for service more comfortable.Thanks Wes for good experience! More

Considering my circumstances, I was very pleased when they offered me a deal on a new vehicle! Kurt and Tim went over and beyond trying to help me get the best deal possible!!! I would definitely recomme they offered me a deal on a new vehicle! Kurt and Tim went over and beyond trying to help me get the best deal possible!!! I would definitely recommend Carnival Kia to anyone looking to purchase a new vehicle! What w GREAT experience!!! More