Greenway Kia of Franklin

I had been driving my wonderful 2011 Kia Soul for 2 years, when I received a call on or about November 23,2012 from TC Crump at Carnival Kia asking me if I would be interested in trading in my 2011 for years, when I received a call on or about November 23,2012 from TC Crump at Carnival Kia asking me if I would be interested in trading in my 2011 for a 2013 Kia Soul. Intrigued, I made an appointment for November 30, 2012 at 2:00 PM. Prior to the appointment, I sent TC all my specifications: interest rate, model and "must haves". I arrived at the dealership on November 30, 2012 @ 1:50 PM. I introduced myself to the woman handling the front desk and told her I had an appointment with TC at 2:00. This was the only glitch in my experience...she failed to let TC know I was in the Showroom and TC was calling me @ 2:15 to find out if I was keeping the appointment!(The reason for my rating of customer service as a 4.) Once TC and I met up, however, my experience was smooth, efficient and professional. I was out of the dealership, driving my astounding new 2013 Kia Soul, at 4:00 PM! I had told TC what it would take to get me in a new car--interest rate, model and must haves--and Vin and Tim made it happen! They actually went above and beyond for me. The finance department could not get to my credit reports (I had placed a freeze on my credit reports in August when I lost my wallet)and they were willing to wait until Monday for me to unfreeze my accounts. Then on Monday, I had an unexpected medical procedure and Vin graciously allowed me another day to get the reports unfrozen! Bottom line, I felt like a trusted partner in this purchasing process. I have been recommending KIA to my friends and neighbors since my original buying experience with Lin at Hickory Hollow in October 2010 and will continue to do so. The KIA Soul is a great car. My 2011 required only scheduled maintenace--no mechanical, electrical, body problems in 2 years! I am expecting my 2013 to be as excellent! Thanks TC, Vin and Tim for your great service! More

i started my quest on the internet. initially i got in i started my quest on the internet. initially i got in contact through a pop-up chat window. i told the salesperson what model of car i wanted, colo i started my quest on the internet. initially i got in contact through a pop-up chat window. i told the salesperson what model of car i wanted, color, and trim level. i didn't want any dealer added extras except splash guards added. she said that someone will contact me soon. the next morning Kurt Lytle e-mailed me and said he had just what i wanted. actually it still had far too much added options but i decided to consider it because it did have splash guards and they were important to me. in the meantime they must have gotten a shipment of Kia's. Kurt, knowing that i was not 100% happy with the car he had found for me, went out and took a look at the new stock that just came in. he found one in my color with very minimal installed options. he e-mailed me to tell me the news and that he had had splash guards added and nitrogen put in the tires free of charge! we did all our dickering on the net and we came to a excellent price for both parties. the whole process took about 2 weeks. i drove up from madison, al, an easy drive of 90 miles, on wednesday and took ownership. Tabitha was nice and reassuring. she explained everything that i needed to know. including that i would not have to go to the dmv to transfer my tag. what else can i say she was very knowledgeable and professional. Thanks Tabitha. Kurt was great. he explained all the ins and outs of my 2013 Optima EX. he is a real asset to carnival kia. going the extra mile to check out the new shipment was a godsend for me because i don't think i would have been totally happy with the first car. as it is, i am ecstatic about my car. the world needs more like Kurt. Thanks Kurt for everything! More

Anje is the reason I bring my Sportage back for service. Her personality is great and makes me feel appreciated. She shows a sincere concern for my car and my happiness with the car. Her personality is great and makes me feel appreciated. She shows a sincere concern for my car and my happiness with the car. More

Was greeted upon arrival to dealership by friendly & Was greeted upon arrival to dealership by friendly & low key,Wes.He was patient & caring that I found the right vehicle for me & I never felt press Was greeted upon arrival to dealership by friendly & low key,Wes.He was patient & caring that I found the right vehicle for me & I never felt pressured.After making my decision, he showed me around dealership & introduced me to make my return visits for service more comfortable.Thanks Wes for good experience! More

Considering my circumstances, I was very pleased when they offered me a deal on a new vehicle! Kurt and Tim went over and beyond trying to help me get the best deal possible!!! I would definitely recomme they offered me a deal on a new vehicle! Kurt and Tim went over and beyond trying to help me get the best deal possible!!! I would definitely recommend Carnival Kia to anyone looking to purchase a new vehicle! What w GREAT experience!!! More

My experience with Kurt Lytle and Kia in Franklin was very good. They were accommodating as far as me being able to test drive the vehicles I was interested in. Kurt's knowledge was very good. If he didn very good. They were accommodating as far as me being able to test drive the vehicles I was interested in. Kurt's knowledge was very good. If he didn't have an answer to any of my questions, he did what it took to get me a satisfactory answer. I rated "price" as good. It was a fair price for both sides, but it would take almost a miracle for me to rate any price as "great." That term is very hard to earn in my book and rarely achieved based on my definition. I just don't drop terms like that easily. That said, it was a pleasant experience. I would certainly consider going back to them again for future car needs and would highly recommend you ask for Kurt when you do visit Kia Franklin. More

Both Anje and Sean always remember me when I call and give my name. They take very good care of my car and me. I have never had to go back for the same problem, except when they had to order a part. give my name. They take very good care of my car and me. I have never had to go back for the same problem, except when they had to order a part. More

I visited this dealership looking for a new or preowned vehicle. I spoke with Jonathan Underwood on the phone who assured me that i was preapproved. Once i got to the dealership I got a huge run around. He vehicle. I spoke with Jonathan Underwood on the phone who assured me that i was preapproved. Once i got to the dealership I got a huge run around. He tried to sell me the biggest piece of crap on the lot, never gave me a price range of vehicles i could buy, and i felt like i was playing deal or no deal. I was up there for over an hour and they never even showed me a car. I spoke with Bryan at Shoals University Kia in Sheffield Al, and he offered me a better deal than Franklin. I went straight to alabama and drove home a 2013 Kia Forte with much lower payments than Franklin offered. I would highly advise you not to go to this dealership. Call Bryan at Shoals Kia and talk to him! He will do you right!!!! More

I walked into Carnival KIA of Franklin expecting that I wasn't going to get what I wanted due to credit issues. I did some looking at their Pre-Owned inventory so it wasn't so bad to walk out with one of wasn't going to get what I wanted due to credit issues. I did some looking at their Pre-Owned inventory so it wasn't so bad to walk out with one of those. I owned a KIA Sedona and wasnt looking to get another since the kids grew up. It was used when i bought the vehicle but only 18k miles and i was second owner. I had no idea that would play as a factor in getting a new /used vehicle here at Carnival KIA. I talked with online with a internet chat rep and made an appointment with Kurt Lytle. I arrived and did all the paperwork stuff and told Kurt what vehicle I wanted, which was the KIA Sorento. After checking my credit rating and background I wasnt approved for that vehicle. He did suggest the Sedona and after some talking with my wife I conceded to get approved for a 2013 Sedona. I did put a big I didnt want that vehicle again since it was to big for just me and my wife. Kurt did listen to what i had said but to no avail I wasnt approved for that either so pre-owned was the way. I was happy with that decision and was approved for that. Kurt and I talked about how Pre-owned are certified and all, and went to get some keys for a test drive. When Kurt returned the Sales Manager Bill ( if i got his name correct ) meet Kurt outside with a vehicle. I stood up put my jacket on cause i seen the vehicle pull up. It looked like a Sorento and I went to check it out. (just curios on what was missing out on). Kurt opened the door and introduced me to the Manager and said Congratulations Your approved for the 2013 Sorento. I was like "OMG" Kurt explained how and such and I was excited to Test drive this SUV ! I never dreamed i would ever get a new vehicle. Kurt Lytle is the salesman you would want when you get to Carnival KIA ! He was super nice(even thou my credit was shot and I didn't shave before going LOL) So if your thinking of a new vehicle Carnival KIA would be the first step in my book to go !!! and Yes I did see the "Don't you leave til you see me" guy(Chris) even thou he just had motor oil spilled on his shirt from the service area! THANK KURT AND CARNIVAL KIA !!!!!!!!!! More

Everyone was extremely helpful and pleasant to deal with. I had bad credit and no money. My trade in was a deathtrap and they were able to put me in a very good used car with a very low monthly payment. If y I had bad credit and no money. My trade in was a deathtrap and they were able to put me in a very good used car with a very low monthly payment. If you are in a rough position, I would defintiely recommend you check them out. More