Greenway Kia of Franklin

As Kia service customers, we have come to appreciate Anje Clay. She is the best. She listens, explains things very well and is always friendly and cheerful. Many years ago I worked as warranty manager at Clay. She is the best. She listens, explains things very well and is always friendly and cheerful. Many years ago I worked as warranty manager at a large foreign car dealership in Maryland. I understand something about how car dealerships work. I also dealt with service writers every day. Anje is on top of things. Never disappoints. She is outstanding. The best I've ever met, Keep her around. She represents your company well. More

My husband and I found a vehicle online that we liked and decided to go ahead and put in an application for the vehicle. It was 8:00 at night. Within a few moments, Kurt Lytle called us back and set an app decided to go ahead and put in an application for the vehicle. It was 8:00 at night. Within a few moments, Kurt Lytle called us back and set an appointment for us to come in. We went in, test drove the vehicle and left wanting to think about it. Kurt called us the next day and helped us get to the price we wanted to pay and got the paperwork together. It took less than an hour. The whole process was very professional and timely. Everyone there was nice, especially Kurt Lytle. I would recommend him and Carnival Kia to anyone looking for a vehicle that doesn't want to deal with the "in-your-face" that you get at many dealerships. More

Prompt, curteous service. Make an appointment and never have to wait to get service. Everyone is friendly and all work is explained. Thanks, and Happy New Year! have to wait to get service. Everyone is friendly and all work is explained. Thanks, and Happy New Year! More

helped to find a good car within our budget. very attentive friendly and accommodating. this is all I need to say about our Kia experience. attentive friendly and accommodating. this is all I need to say about our Kia experience. More

This was the first car we purchased with this dealership. The Customer service was excellent! Tony, Tim and everyone did an excellent job! Thanks, the Sedona is awesome! The Customer service was excellent! Tony, Tim and everyone did an excellent job! Thanks, the Sedona is awesome! More

This is the 2nd purchase I have made from Kia of Franklin. My salesperson was Kurt both times. He was wonderful, taking the time to answer my questions, and very accomodating to my insane schedule. Franklin. My salesperson was Kurt both times. He was wonderful, taking the time to answer my questions, and very accomodating to my insane schedule. I would highly recommend him and the product to everyone. I purchased a 2012 Rio & a 2013 Sportage. The Rio has been a wonderful car for my DIL & grandson. I've had the Sportage less than a day, but so far I'm totally thrilled with it. More

These guys were a big help, starting with Wes who came out to the parking lot to greet us as we looked around. Great job all around at this dealership! out to the parking lot to greet us as we looked around. Great job all around at this dealership! More

Lyle Madison was very friendly to my wife and I and he worked very hard to get us the best deal possible. We both felt comfortable with him and never felt pressured at all. When we went back to get runnin worked very hard to get us the best deal possible. We both felt comfortable with him and never felt pressured at all. When we went back to get running boards put on, he even loaned us his personal vehicle to drive so we would not have to sit it waiting room for a couple of hours.. Very nice of him to do that. Very pleasant experience. More

Lyle is a good friendly sales person. We told him what we was looking for and he made it happen! Will buy from again one day. was looking for and he made it happen! Will buy from again one day. More

Got my tires rotated there. Asked how much. "$19.95 plus tax." Except they also charged me a couple bucks for "hazardous waste disposal" and "document storage." Se "$19.95 plus tax." Except they also charged me a couple bucks for "hazardous waste disposal" and "document storage." Seriously? When I complained, the response was "we put that in all the bills." Update: Got a very fast response, and proceeded to have this exchange: Carnival Kia of Franklin wrote on 12/12/2012 3:14:17 PM: My name is Joseph Attigliato, I am the Internet Director here for the Carnival Auto Group. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I wanted to personally apologize for what happened to you in our service department the other day. I do not think it was anyone's intention to misrepresent you, that being said, I agree with you that it could have been handled better. If you like I would be happy to take care of your next oil change and tire rotation in light of what has happened. Totally complimentary with no other fees. We value our image on Dealer Rater and hopefully accept our apologies, and in turn use the same method of letting us know about our poor performance, to let others know how we were quick to fix it. You can update your review at any time by logging into your review and selecting "edit." I work out of the Franklin store so you would be able to see me personally when it is time. Feel free to contact me at 615-224-7973. Thank you, Joseph Attigliato awvidmer wrote on 12/12/2012 5:06:27 PM: Joseph: Thank you for the quick response. Obviously, the issue isn't the money, it's the policy and attitude. While I am happy to accept your offer and edit my review to reflect your response, I still am concerned that these added, unnecessary fees will continue to be charged to me and other unwitting customers when the services aren't complimentary. You must agree that tire rotation produces no waste to speak of, and that your documents are all stored on computer, as all modern businesses do. This makes me extremely nervous in the event of a need for more extensive service. I have no problem doing business with people who need to make a profit: all businesses do. But I have a serious problem with businesses who use devious methods to do so. Many dealers have worked hard to overcome the long-held shady reputation of the auto sales industry, and I, in fact, have done some of this work myself for clients. These kinds of charges, for me, represent a step backward. Bottom line: while the free services are nice, I would rather hear that you are changing your policy to be upfront about all charges. Nevertheless, i will edit my review based on your previous and subsequent response, whatever it may be. Thanks again for the timely communication. Carnival Kia of Franklin wrote on 12/14/2012 9:58:50 AM: I hope you do not mind but I forwarded your concern to our corporate ownership group. We have been pushing for some time now at the store level to have some of these charges removed. We also feel that they are confrontational and do not add anything to the experience. They let me know that at the beginning of the year they will be examining policies like this, and that you were not the first (even at this store) to bring this topic up. I was waiting on a response before I answerd your message. While I can not control it directly, imput like yours is important in affecting change. Historically they are very responsive to issues like these. In the meantime, we would be happy to do your services, and if you do not feel comfortable with our facitily because of what happened feel free to use any of the 3 locations to take advantage of the offer I have extended you. They all have my number and know me well. Next time you are in the Franklin store feel free to stop by and say hello. Thanks again for your understanding. awvidmer wrote on 12/14/2012 1:29:35 PM: Joseph: I appreciate your response and frankness. Let's hope that this exchange helps to create a more transparent and trustworthy experience for all customers going forward. I will edit the review to reflect this thread as soon as I have an extra minute. Thanks again for your considerate response. More