Greenway Kia of Franklin

I came in 4/6/13 to meet my mom who purchased a 2012 Dodge Avenger from Billy and decided to get an oil change. Billy scheduled the oil service for me, later he gave it to me free due my referral of my Dodge Avenger from Billy and decided to get an oil change. Billy scheduled the oil service for me, later he gave it to me free due my referral of my mom to the dealership. The Service Manager, (Sean) I believe (or guy who worked the drive in desk for service center on that day) was a good help, I mentioned that I wanted to buy a land range rover and he gave me his take from his personal experience with one. I decided to trade my car (kia sportage) in on 4/7/13 --Billy wasnt there, but Tracy was and he assisted my husband and myself with purchasing a new 2014 Kia Sorento. I am so happy with this service as I had recently had bad experience from my prior visit with financing of an extended warranty with this same dealership. So glad, I didnt give up on Kia Franklin as it did pay off big time. More

Tracy and Tim exceeded every expectation we had when purchasing an optima for our daughter as her high school graduation present! We had not planned to buy for at least another month, but we found a gr purchasing an optima for our daughter as her high school graduation present! We had not planned to buy for at least another month, but we found a great optima when we were just out shopping around! The deal was great, customer service was over the top! Hands down, the best car buying experience we have ever had! Good job Tracy and Tim at Universal Kia in Franklin, Tn!!! More

I've always heard the phrase, "they made me an offer I couldn't refuse," and I never really knew what that meant...until I went to Universal Kia. I started a conversation via email with Kurt. offer I couldn't refuse," and I never really knew what that meant...until I went to Universal Kia. I started a conversation via email with Kurt...talked to Jim, one of the sales managers...my wife and I talked with Billy the first time we visited the dealership...then, Kurt, again, when we made the final decision to buy. EVERYONE there treated us well. We love the vehicle (a Sportage) and the customer-service was exceptional. In this day and age and environment, you can get a deal of some kind on every corner, but, it’s the personal service that earned my loyalty and will keep me coming back to Universal Kia. More

We came in to test drive a used car and ended up buying a new Kia! I couldn't be happier and my car has 10/100,000 mile warranty! new Kia! I couldn't be happier and my car has 10/100,000 mile warranty! More

My experience with Universal Kia and the purchase of my 2012 Kia Forte was excellent. As far as I am concerned their customer service is far and above any other dealer I have been to. Customer service is 2012 Kia Forte was excellent. As far as I am concerned their customer service is far and above any other dealer I have been to. Customer service is their #1 priority AND GREATLY appreciated. I have sent 2 people, a friend and my brother, to purchase at Universal in Franklin and I continue to recommend to others. Being in the customer service business, I appreciate what Kia offers. I am totally satisfied with my Kia, the customer service, the great coverage on my car, my total experience. Carolyn Thompson Lawrenceburg, TN More

Good dealership but tried to slip in an extended warranty for $2,500.00 that was on top of their warranty for 60/60. It was never mentioned until seen papers in final process....need to watch out for this pl for $2,500.00 that was on top of their warranty for 60/60. It was never mentioned until seen papers in final process....need to watch out for this ploy when signing papers. More

Jonathan worked really hard to get me in a car that was within my budget and although we couldn't quite make my goal I still wound up getting the car anyway. I will definitely be back when my credit goes u within my budget and although we couldn't quite make my goal I still wound up getting the car anyway. I will definitely be back when my credit goes up, I really want a decked out optima! More

My experience was great and here are some reasons why. I found a vehicle that I love, or I should say that J Underwood found it for me. He took what I loved about my old truck and was able to find me someth found a vehicle that I love, or I should say that J Underwood found it for me. He took what I loved about my old truck and was able to find me something that would give me the best of all my needs. It feels great to do somehting on my own and I appreciate the help from the folks at Universal Kia. I didn't feel pressured and in fact was given several payment and structure options to help me make my choice. I also got more than I expected for my trade in...I was sorry to see her go but my new truck has been awesome and I'm still learning new things about it everyday...like the 6 CD Changer I didnt know I had...lol. Buy from here friends...they good folks. More

Jonathan was a pleasure to work with and this was the best car buying experience we have ever had. We defiantly would recommend coming to Kia and asking for Jonathan if you want a no hassle car buying ex best car buying experience we have ever had. We defiantly would recommend coming to Kia and asking for Jonathan if you want a no hassle car buying experience. More

I had the best experience here I have ever had at any other car dealership. I never thought I would have the chance to purchase a brand new car but Jonathan made that happen for me! He was so friendly an other car dealership. I never thought I would have the chance to purchase a brand new car but Jonathan made that happen for me! He was so friendly and helpful and not pushy at all. We will now always be very faithful customers to Universal Kia in Franklin. They have the nicest staff I have ever met and we thank you so much for giving us such an amazing experience! More