Greenway Kia of Franklin

Jonathan was helpful with my car buying experience. He wasn't pushy and educated me on my options! I will recommend him to other people that I know. wasn't pushy and educated me on my options! I will recommend him to other people that I know. More

I had the best experience. Would highly recommend anyone shopping there ask for Wes. He is the best. I would only want his help in future purchases. shopping there ask for Wes. He is the best. I would only want his help in future purchases. More

I had an overall great experience. Everyone was really nice and helpful and very knowledgeable. I would definitely recommend Universal KIA to friends. Great people and service. nice and helpful and very knowledgeable. I would definitely recommend Universal KIA to friends. Great people and service. More

After qualifying, financially, online to purchase a new car, I received a phone call from Jonathan to schedule an appointment. I was not able to keep the first appointment but he was not overbearing about car, I received a phone call from Jonathan to schedule an appointment. I was not able to keep the first appointment but he was not overbearing about scheduling another. Actually, I stopped in without an appoint and he quickly found my paperwork and started helping me find "my right car." Because Jonathan listened to what I wanted in a car and the amount I wanted to spend, the second car I test drove is now sitting in my driveway. From the time I walked in until the driving off the parking lot, Jonathan never pressured me to spend more or want more options resulting in an more expensive car. Quick simply, he listened and cared about what I wanted. Carnival and Jonathan made the process of buying a new car an easy and exciting process. In less than 2 hours, I walked in, test drove 2 cars, signed the paperwork while the service department insisted on washing and checking the vehicle and drove away in a new Kia. Did I mention that I walked in to look at cars only one hour before Kia was scheduled to close on Christmas Eve? My point, Jonathan never mentioned they were closing early. He only focused on making me feel comfortable with the buy process. Thanks, Jonathan. More

Lyle Madison is a very nice person and he had all the information I needed to make my choice of a new Optima. Good Inventory. information I needed to make my choice of a new Optima. Good Inventory. More

I came in 4/6/13 to meet my mom who purchased a 2012 Dodge Avenger from Billy and decided to get an oil change. Billy scheduled the oil service for me, later he gave it to me free due my referral of my Dodge Avenger from Billy and decided to get an oil change. Billy scheduled the oil service for me, later he gave it to me free due my referral of my mom to the dealership. The Service Manager, (Sean) I believe (or guy who worked the drive in desk for service center on that day) was a good help, I mentioned that I wanted to buy a land range rover and he gave me his take from his personal experience with one. I decided to trade my car (kia sportage) in on 4/7/13 --Billy wasnt there, but Tracy was and he assisted my husband and myself with purchasing a new 2014 Kia Sorento. I am so happy with this service as I had recently had bad experience from my prior visit with financing of an extended warranty with this same dealership. So glad, I didnt give up on Kia Franklin as it did pay off big time. More

Tracy and Tim exceeded every expectation we had when purchasing an optima for our daughter as her high school graduation present! We had not planned to buy for at least another month, but we found a gr purchasing an optima for our daughter as her high school graduation present! We had not planned to buy for at least another month, but we found a great optima when we were just out shopping around! The deal was great, customer service was over the top! Hands down, the best car buying experience we have ever had! Good job Tracy and Tim at Universal Kia in Franklin, Tn!!! More

I've always heard the phrase, "they made me an offer I couldn't refuse," and I never really knew what that meant...until I went to Universal Kia. I started a conversation via email with Kurt. offer I couldn't refuse," and I never really knew what that meant...until I went to Universal Kia. I started a conversation via email with Kurt...talked to Jim, one of the sales managers...my wife and I talked with Billy the first time we visited the dealership...then, Kurt, again, when we made the final decision to buy. EVERYONE there treated us well. We love the vehicle (a Sportage) and the customer-service was exceptional. In this day and age and environment, you can get a deal of some kind on every corner, but, it’s the personal service that earned my loyalty and will keep me coming back to Universal Kia. More

We came in to test drive a used car and ended up buying a new Kia! I couldn't be happier and my car has 10/100,000 mile warranty! new Kia! I couldn't be happier and my car has 10/100,000 mile warranty! More

My experience with Universal Kia and the purchase of my 2012 Kia Forte was excellent. As far as I am concerned their customer service is far and above any other dealer I have been to. Customer service is 2012 Kia Forte was excellent. As far as I am concerned their customer service is far and above any other dealer I have been to. Customer service is their #1 priority AND GREATLY appreciated. I have sent 2 people, a friend and my brother, to purchase at Universal in Franklin and I continue to recommend to others. Being in the customer service business, I appreciate what Kia offers. I am totally satisfied with my Kia, the customer service, the great coverage on my car, my total experience. Carolyn Thompson Lawrenceburg, TN More