Greenway Kia of Franklin

A Wonderful Experience! From the moment we walked in the door we received great customer service and had a wonderful experience start to finish!!! They made a customer for l From the moment we walked in the door we received great customer service and had a wonderful experience start to finish!!! They made a customer for life!!! More

Ask for Billy Bidwell Ask for Sales Consultant Billy Bidwell. He will go out of his way to get you the car you want. He is friendly, respectful and makes things happen. Tha Ask for Sales Consultant Billy Bidwell. He will go out of his way to get you the car you want. He is friendly, respectful and makes things happen. Thanks Billy! More

Purchase of used Kia Sorento I started my purchase through the website. it was easy and I was contacted quickly. My salesman, Billy, was excellent. This was my second purchase fro I started my purchase through the website. it was easy and I was contacted quickly. My salesman, Billy, was excellent. This was my second purchase from this dealership, I will certainly purchase again from Universal Kia and Billy in the future! More

Exceptional From the moment my family and I were greated in the parking lot until the moment I pulled away in my 2014 Rio EX, Billy Bidwell, Jason and Tabitha w From the moment my family and I were greated in the parking lot until the moment I pulled away in my 2014 Rio EX, Billy Bidwell, Jason and Tabitha were friendly, personable and efficient. They made the shopping experience painless with real conversation (not sales pitches or stale sales small talk), fun and laughter. Billy's attention to detail was truly impressive, giving me a tutorial on the technological functions of the car as well as going that extra step of downloading my phone contacts into the car's bluetooth. He answered every question I had and made me feel confident that when I drove out of the lot I would know how to operate the various media functions. I would very much refer persons I know to this dealership and specifically to Billy Bidwell. More

awsome salesman!!! Our experience with our salesman Billy was by far the best we have ever known , such a great person . He worked with us until he knew we were complete Our experience with our salesman Billy was by far the best we have ever known , such a great person . He worked with us until he knew we were completely satisfied , answered all of our questions , took his time to make sure everything was right on our Kia .. We will definitaly recommended him to other people, could not have ask for a better salesman.there was no sales pressure and the transition from our old kia to the new one was seamless...felt like part of the family,he was always one step ahead of us in getting us takin care of so our experience was a great one..i think all salesmen at any dealership could learn a few things from billy. thank you kia and most of all thank you billy..we WILL be back in our future kia purchases... More

wonderful experience We loved doing business with Carnival Kia Franklin. Our salesman Johnathan was the best! - very helpful and knew the product inside and out. We have We loved doing business with Carnival Kia Franklin. Our salesman Johnathan was the best! - very helpful and knew the product inside and out. We have been singing your praises all week. Thank you so much. More

I have been buying cars for the better part of 22 years. I have owned domestic and import brands, from all price ranges so I have a good bearing on what is crap and what is quality. I have dealt with all ty I have owned domestic and import brands, from all price ranges so I have a good bearing on what is crap and what is quality. I have dealt with all type of dealerships over the years as well. Some shady and not reputable and other beyond reproach. My first experience with the KIA brand was a replacement vehicle for my wife's Honda CR-V that had over 200k on it. Needless to say, it was time to be this car out to pasture, while there was literally nothing mechanically wrong with it, it was only time before the repairs began to start mounting up. We looked at all of the usual suspects and then came across the 2011 Kia Sorento EX AWD. It had everything my wanted and then some and to this day has been a reliable and enjoyable member of our family. My Father in Law was looking for a replacement for his Ford Escape, knowing that I live and breath cars, he asked me for my opinion and I told he get a KIA, you can't beat them for features, quality or price. He went down to Carnival KIA wanting to buy a Sorento and left the same day with a Sportage EX FWD. He LOVES this vehicle. Next was my turn, December 31, 2012 I purchased a 2013 Optima EX after spending months driving literally everything in the midsize field of cars. The Optima won the day with its styling (inside and out), features, 5 star crash rating, great reliability, great MPGs, resale and low cost of ownership over an average of 5 years. It's built like a tank and feels VERY Audi like, which is a GOOD thing. Did I mention how well this car drives...it's great. My sales person Jonathan Underwood was fantastic, he went the extra mile to earn my business. Understand, I am not the easiest of customers. Jonathan is the antithesis of "car salesman". Rather, he is like that college buddy that happens to work at the dealership where you want to purchase a vehicle from. He treats you with respect, integrity and does with with a healthy does of humor. This guys truly loves his job and it SHOWS. Good catch Universal KIA, keep this guy around. The rest of the KIA staff has been professional, polite and welcoming so no worries there for the new car buyer. Recently, I traded the 2013 Optima for a 2014 Kia Sportage Turbo AWD since life dictated the need for a more utilitarian vehicle. Not to mention, both to Father and Father in Law found it impossible to to get in and out of my vehicle. Also, having all wheel drive (AWD) again, is a blessing to me sure. I have and AWD before and I missed it more than I have room to describe it. The Sportage is a "jack of all trades" vehicle, than looks good being the "all around team player". Did I mention it has a "turbo"? Yeah, that's a definite plus. In summary, I am MORE than pleased with my new purchase (Sportage), and the dealership I purchased from (again). I would highly (and have already) recommend Jonathan Underwood and Universal KIA without reservation to family, friends and coworkers. More

Billy was so very helpful and patient. He provided excellent customer service and answered all my questions that I had. I look forward to working with him again. excellent customer service and answered all my questions that I had. I look forward to working with him again. More

This is the guy you want to help you find your next vehicle. He went above and beyond to help me find the right car that was within my budget. I am a single father and I am on a very fixed income. I di vehicle. He went above and beyond to help me find the right car that was within my budget. I am a single father and I am on a very fixed income. I didn't even have credit. Billy and the finance department went to bat for me. I could not be happier with the vehicle I got. Thanks to them I can start building my credit back up. These are the reasons I gave Billy a rating of 5 on everything. Thank you Billy for making me feel like I was important. More

I had a great experience shopping for a new car. This was my first time EVER having a BRAND NEW car. Billy made my experience wonderful. I LOVE my 2014 Kia Forte LX. :-) my first time EVER having a BRAND NEW car. Billy made my experience wonderful. I LOVE my 2014 Kia Forte LX. :-) More