Greenway Kia of Franklin

wonderful experience We loved doing business with Carnival Kia Franklin. Our salesman Johnathan was the best! - very helpful and knew the product inside and out. We have We loved doing business with Carnival Kia Franklin. Our salesman Johnathan was the best! - very helpful and knew the product inside and out. We have been singing your praises all week. Thank you so much. More

I have been buying cars for the better part of 22 years. I have owned domestic and import brands, from all price ranges so I have a good bearing on what is crap and what is quality. I have dealt with all ty I have owned domestic and import brands, from all price ranges so I have a good bearing on what is crap and what is quality. I have dealt with all type of dealerships over the years as well. Some shady and not reputable and other beyond reproach. My first experience with the KIA brand was a replacement vehicle for my wife's Honda CR-V that had over 200k on it. Needless to say, it was time to be this car out to pasture, while there was literally nothing mechanically wrong with it, it was only time before the repairs began to start mounting up. We looked at all of the usual suspects and then came across the 2011 Kia Sorento EX AWD. It had everything my wanted and then some and to this day has been a reliable and enjoyable member of our family. My Father in Law was looking for a replacement for his Ford Escape, knowing that I live and breath cars, he asked me for my opinion and I told he get a KIA, you can't beat them for features, quality or price. He went down to Carnival KIA wanting to buy a Sorento and left the same day with a Sportage EX FWD. He LOVES this vehicle. Next was my turn, December 31, 2012 I purchased a 2013 Optima EX after spending months driving literally everything in the midsize field of cars. The Optima won the day with its styling (inside and out), features, 5 star crash rating, great reliability, great MPGs, resale and low cost of ownership over an average of 5 years. It's built like a tank and feels VERY Audi like, which is a GOOD thing. Did I mention how well this car drives...it's great. My sales person Jonathan Underwood was fantastic, he went the extra mile to earn my business. Understand, I am not the easiest of customers. Jonathan is the antithesis of "car salesman". Rather, he is like that college buddy that happens to work at the dealership where you want to purchase a vehicle from. He treats you with respect, integrity and does with with a healthy does of humor. This guys truly loves his job and it SHOWS. Good catch Universal KIA, keep this guy around. The rest of the KIA staff has been professional, polite and welcoming so no worries there for the new car buyer. Recently, I traded the 2013 Optima for a 2014 Kia Sportage Turbo AWD since life dictated the need for a more utilitarian vehicle. Not to mention, both to Father and Father in Law found it impossible to to get in and out of my vehicle. Also, having all wheel drive (AWD) again, is a blessing to me sure. I have and AWD before and I missed it more than I have room to describe it. The Sportage is a "jack of all trades" vehicle, than looks good being the "all around team player". Did I mention it has a "turbo"? Yeah, that's a definite plus. In summary, I am MORE than pleased with my new purchase (Sportage), and the dealership I purchased from (again). I would highly (and have already) recommend Jonathan Underwood and Universal KIA without reservation to family, friends and coworkers. More

Billy was so very helpful and patient. He provided excellent customer service and answered all my questions that I had. I look forward to working with him again. excellent customer service and answered all my questions that I had. I look forward to working with him again. More

This is the guy you want to help you find your next vehicle. He went above and beyond to help me find the right car that was within my budget. I am a single father and I am on a very fixed income. I di vehicle. He went above and beyond to help me find the right car that was within my budget. I am a single father and I am on a very fixed income. I didn't even have credit. Billy and the finance department went to bat for me. I could not be happier with the vehicle I got. Thanks to them I can start building my credit back up. These are the reasons I gave Billy a rating of 5 on everything. Thank you Billy for making me feel like I was important. More

I had a great experience shopping for a new car. This was my first time EVER having a BRAND NEW car. Billy made my experience wonderful. I LOVE my 2014 Kia Forte LX. :-) my first time EVER having a BRAND NEW car. Billy made my experience wonderful. I LOVE my 2014 Kia Forte LX. :-) More

This was by far my BEST car buying experience. The staff at Universal KIA are friendly, helpful, and courteous. Billy Bidwell has restored my confidence that good car salesmen do exist. It is because of him at Universal KIA are friendly, helpful, and courteous. Billy Bidwell has restored my confidence that good car salesmen do exist. It is because of him I was able to purchase a quality affordable car, and he worked out the best possible deal for me. He has a wonderful sense of humor and made me feel like family. Billy drove all the way from Franklin to Clarksville which is about an hour and fifteen minute drive to pick me up and bring me to the dealership. When I arrived I received great customer service and was able to drive home the same day in my new car :) Thank you Billy and Tabatha for making this process so easy for me, you guys rock! Four days later and I am still in awe, smiling from ear to ear. I feel great about my purchase and will gladly recommend Universal KIA to anyone looking to purchase a new or quality used vehicle and please see Billy Bidwell he is AWESOME!!! More

I went into Universal Kia in Franklin, TN with "challenged" credit and walked out with a 2012 Kia Soul. Billy was our sales person and I can NOT say enough good about him. He has a wonderful perso "challenged" credit and walked out with a 2012 Kia Soul. Billy was our sales person and I can NOT say enough good about him. He has a wonderful personality and would bend over backwards to help someone get a car. I want to say if you are looking to buy a car go to Universal Kia in Franklin, TN and ask for Billy!!!!!!!!!!!! He and the whole crew are just AWESOME!!!!!!!!!! More

I was exceptionally please with Jonathan Underwood. He responded to my emails in a very timely fashion, was always professional, and very personable. He was in no way pushy, rude, or aggressive like other responded to my emails in a very timely fashion, was always professional, and very personable. He was in no way pushy, rude, or aggressive like other car salesman I had previously dealt with. He arranged for the car I wanted to be brought from Universal Kia Antioch (where I received outrageous treatment) to Universal Kia Franklin within hours. He explained all of the charges and the process to me, a first time car buyer. I bought the car from him that night. He deserves to be recognized for his service. I would highly recommend buying a car from him. More

I went in with very bad credit. I wanted a new car, but I wasn't able to get a new one. I didn't think that I would be able to get a car at all. Billy told me that I was approved and even took in my 2005 I wasn't able to get a new one. I didn't think that I would be able to get a car at all. Billy told me that I was approved and even took in my 2005 Colbalt in as a trade. I drove away in a 2007 Toyota Camry. He was so professional and I was stund with all the work he did to get me into the car. I would recommend Billy and Universal Kia to anyone. If you want a great experience and friendly people go to Universal and see Billy Bidwell. More

Johnathan was so helpful and professional. He made it a joy to purchase my new vehicle. The whole experience was quick and easy and i was informed of every step along the way. Tabitha was very professional joy to purchase my new vehicle. The whole experience was quick and easy and i was informed of every step along the way. Tabitha was very professional and answered all my questions. More