Greenway Kia of Franklin

Outstanding! Matthew the sales man was great! Matthew helped me in getting a new car in August 2014, after a previous automobile accident. He was so helpful duri Matthew the sales man was great! Matthew helped me in getting a new car in August 2014, after a previous automobile accident. He was so helpful during my difficult time, and explained things very thouroughly. The price was great. I love my Kia Forte. Thank you so much Matthew and Universal Kia Franklin, you are awesome! Sincerely, Linda Clayborn. More

Epitomize What Customer Service Should Be = Refreshing Dani, made my experience of letting go of my BMW Z-4 that I had enjoyed for 11 years go much more smoothly than I thought it would be. I love my new 2 Dani, made my experience of letting go of my BMW Z-4 that I had enjoyed for 11 years go much more smoothly than I thought it would be. I love my new 2014 Kia Forte5 EX in Metallic Bronze. If you're in the Nashville area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then Dani (Danielle) Seals is the lady you must ask for at Universal Kia of Franklin. I hate the whole car thing but found this dealership refreshing. Dani epitomizes what customer service. Jason, the floor manager should be given a medal for patience for the time he took explaining the financial. Tracy Davis' was superb in teaching me my car’s features: he went above and beyond to adjusting my deal when it was realized one of the fees should not have been charged; now how awesome is that! My experience with this dealership is the staff works as a team and patiently took the time to listen to my wants and desires to help me find the right car and deal; at no time did I feel that I was annoying anyone like I have at other dealerships … it doesn't get better than that especially when it comes to a car dealership; and I'm sure you all have had one of those not so pleasant experiences! More

Bait & Switch Tried the old Bait & Switch with me. CLASSIC tactic. Lured me in by falsely answering questions about a car listed on the internet (which would have Tried the old Bait & Switch with me. CLASSIC tactic. Lured me in by falsely answering questions about a car listed on the internet (which would have been a good deal) but mysteriously couldn't produce that car for 2 hours! Really? You can't find one car on your single lot? Only car marked that price. No police report, no car, and no sales receipt. We're not talking about a wallet or keys, but a 2 ton car! The entire time they were attempting to "find" the advertised car they kept pushing other cars of the same model but increasing extras and cost! Then they lied to my face about their tactic when I confronted them. NEVER GO THERE! Not if you want to know you honestly got the best deal. Shameful and deplorable tactics. I was SOOOOOOOO disappointed. More

Customer Service My husband Ken and I had been discussing whether or not it was time to buy another Lincoln or look at the Kia K900. We had a 2011 Lincoln MKS which h My husband Ken and I had been discussing whether or not it was time to buy another Lincoln or look at the Kia K900. We had a 2011 Lincoln MKS which had many of the features as the New Kia we were looking at. Billy immediately came outside when my husband, sister and I pulled up. No pressure at all he was kinda chit chatting and got to know us a little bit. I felt like I had know him all my life. He is one of the most friendly, professional car saleman I have ever met. We went for a test drive and we ask him if he knew where we could find a Dairy Crème and he said heck no but find one and we'll go. We made a decision as soon as we got there and talked to Billy and he showed us all the new features which had a lot more than our Lincoln. I haven't driven it yet because my husband has already familiar with all the cool features. I am going to drive it next week. Billy even said he was bringing his girlfriend to see our cows. He is just an amazing man and a great car saleman. I would recommend Kia in Franklin to anyone who wants to buy a new car. He and Tracy have called us several times just to say hi and see if we need anything. So happy with our New Car. Thanks, I've met a friend for life. Feel like he's family. Sincerely, Peggy Davis More

SOUL MATE I actually walked into the KIA dealership with all intentions of "just looking". I was convinced that I was getting a VW from down the road. I can hon I actually walked into the KIA dealership with all intentions of "just looking". I was convinced that I was getting a VW from down the road. I can honestly say that, as much as I LOVE my new car, it was without a doubt, the AMAZING customer service that sold us! We were treated with the utmost respect, courtesy & kindness. We were definitely made to feel as if WE were important to them. Our needs and our desires were met and we are now very happily cruising in our fabulous new KIA SOUL and LOVING IT!!! Thank you to everyone at UNIVERSAL KIA Franklin, you guys ROCK!!! More

Great service Billy was awesome. Listened to what we wanted and got it at a great price. Would highly recommend Billy to everyone. Thank for taking great care of us Billy was awesome. Listened to what we wanted and got it at a great price. Would highly recommend Billy to everyone. Thank for taking great care of us. More

Wonderful Experience I stopped at this Kia dealership on my way home one afternoon. I had received a buy back offer on the vehicle that I currently had financed with anoth I stopped at this Kia dealership on my way home one afternoon. I had received a buy back offer on the vehicle that I currently had financed with another Kia dealership, wasn't really expecting to buy that day but Billy made that happen for me! Billy greeted my fiancée and I outside as soon as we pulled up making us feel welcome. I, being the numbers person) preferred to sit down and talk #'s before I looked at any vehicles. We had the assistance of the finance manager Tim Blanco (awesome guy!!) They pulled my credit and talked to the bank and came up with a # we could work with and I would still be able to afford. Both Billy and Tim made my purchase easy on my nerves and all around a great experience! I will definitely be back to this dealer when we are ready to purchase again! Thanks a million again! Amy Harrison- Oliphant More

Great Experience!! Was not sure what Kia could do for me, but I needed a new car! Billy was awesome and wanted to make sure that he helped me anyway he could. They mad Was not sure what Kia could do for me, but I needed a new car! Billy was awesome and wanted to make sure that he helped me anyway he could. They made me feel welcome and treated me with respect. Billy introduced me around so I would know who everyone was when I came back for service, etc. Everyone was very nice and congratulated me on my purchase. Tabitha (Finance) was very nice and efficient! They worked with me until I was able to walk out the door with a new car. I will definitely recommend people to Kia of Franklin! More

Billy Bidwell - Great customer service I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my bud I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my budget, loans, etc...without being pushy like most sales people are. He was friendly, professional, respectful, and conveyed a caring disposition. I will return to this dealership for my next vehicle. More

Great Customer Service Billy was such an amazing salesman at the Kia dealership. I went in really not knowing if I would be able to walk out with the exact car I wanted but Billy was such an amazing salesman at the Kia dealership. I went in really not knowing if I would be able to walk out with the exact car I wanted but Billy made it all possible. He led me through every step and really made it all come together. He also took the time after the sale to explain to me all the neat features to my new car! Thanks so much! More