Greenway Kia of Franklin

Great Personality I was there trying to get a car and a car dealer name Shawn Carter. Was assisting me, well unfortunately my credit wasn't good enough. And I felt sad I was there trying to get a car and a car dealer name Shawn Carter. Was assisting me, well unfortunately my credit wasn't good enough. And I felt sad and disappointed. But he really tried hard to help at the same time treating me with much respect. And letting me know as soon as I get my credit up. He will go through the whole process over again. He made me feel like I have a great dealer that will try his best to help me get a car. He really care and is a genuine great person. I will definitely get my credit up and goto Kia. And I will tell everyone where a great dealer is. And a professional car dealership. More

Best Place to buy an automobile Franklin Kia of TN is the best place to go if you're lookin for a bigger variety of automobiles...rather you have bad,good,or in between credit the be Franklin Kia of TN is the best place to go if you're lookin for a bigger variety of automobiles...rather you have bad,good,or in between credit the best salesman to see that will get you off your feet and in a ride you will definitely appreciate...The man to see is Mr Shawn Carter..Thanks!! More

Love my kia & shoppong experience I bought a kia soul & I love it. Best car I e ever bought. As well as best shopping experience. Shawn Carter , our sales guy, was wonderful. Very down I bought a kia soul & I love it. Best car I e ever bought. As well as best shopping experience. Shawn Carter , our sales guy, was wonderful. Very down to earth & helpful. He worked worked with me & got me the best car to fit my needs as well as budget. I highly recommend him to anybody looking for a new car. More

James Strang Staff is great, Stephen, and Sylvia and the finance manager. They went above and beyond to get me in a car. I would definitely recommend them to frien Staff is great, Stephen, and Sylvia and the finance manager. They went above and beyond to get me in a car. I would definitely recommend them to friends. More

useless We would give this place 0 stars if we could. We applied for credit and inquired on a Kia Soul. We received an auto reply email from Jonathan Underwoo We would give this place 0 stars if we could. We applied for credit and inquired on a Kia Soul. We received an auto reply email from Jonathan Underwood saying the Internet sales manager will call right after the dealership opened the next day they never called.. We tried to get more information on their chat feature. None of them were helpful in getting information on financing or the car. The chat people were basically useless asking us things we did not want to know.They kept telling us we will have the Internet sales manager call us ASAP, they never called. We also saw they added a $2500 AMV (adjusted market value) just because. So we got tired of waiting and bought a Ford at Sloan Ford in Columbia. Where we had easy financing and fast service. We will never inquire about a car at Universal Kia again. More

The BEST car buying experience!! Andrae was AWESOME!! I usually despise car shopping- I have no patience for haggling and the hurry up and wait game! I had found the car I wanted onli Andrae was AWESOME!! I usually despise car shopping- I have no patience for haggling and the hurry up and wait game! I had found the car I wanted online, called Andrae and told him which one I was looking at, walked in and it was DONE!! I have been a Kia owner for 12+ years and this is BY FAR the best Kia Dealership I have ever dealt with!! More

Fantastic!! My experience with Kia was amazing, and I believe that all had to do with my dealer Billy Bidwell.. You could not ask to be dealing with a better pers My experience with Kia was amazing, and I believe that all had to do with my dealer Billy Bidwell.. You could not ask to be dealing with a better person.. He did not give up on helping me get my new car even when I had given up, he made it happen. More

Outstanding! Matthew the sales man was great! Matthew helped me in getting a new car in August 2014, after a previous automobile accident. He was so helpful duri Matthew the sales man was great! Matthew helped me in getting a new car in August 2014, after a previous automobile accident. He was so helpful during my difficult time, and explained things very thouroughly. The price was great. I love my Kia Forte. Thank you so much Matthew and Universal Kia Franklin, you are awesome! Sincerely, Linda Clayborn. More

Epitomize What Customer Service Should Be = Refreshing Dani, made my experience of letting go of my BMW Z-4 that I had enjoyed for 11 years go much more smoothly than I thought it would be. I love my new 2 Dani, made my experience of letting go of my BMW Z-4 that I had enjoyed for 11 years go much more smoothly than I thought it would be. I love my new 2014 Kia Forte5 EX in Metallic Bronze. If you're in the Nashville area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then Dani (Danielle) Seals is the lady you must ask for at Universal Kia of Franklin. I hate the whole car thing but found this dealership refreshing. Dani epitomizes what customer service. Jason, the floor manager should be given a medal for patience for the time he took explaining the financial. Tracy Davis' was superb in teaching me my car’s features: he went above and beyond to adjusting my deal when it was realized one of the fees should not have been charged; now how awesome is that! My experience with this dealership is the staff works as a team and patiently took the time to listen to my wants and desires to help me find the right car and deal; at no time did I feel that I was annoying anyone like I have at other dealerships … it doesn't get better than that especially when it comes to a car dealership; and I'm sure you all have had one of those not so pleasant experiences! More

Bait & Switch Tried the old Bait & Switch with me. CLASSIC tactic. Lured me in by falsely answering questions about a car listed on the internet (which would have Tried the old Bait & Switch with me. CLASSIC tactic. Lured me in by falsely answering questions about a car listed on the internet (which would have been a good deal) but mysteriously couldn't produce that car for 2 hours! Really? You can't find one car on your single lot? Only car marked that price. No police report, no car, and no sales receipt. We're not talking about a wallet or keys, but a 2 ton car! The entire time they were attempting to "find" the advertised car they kept pushing other cars of the same model but increasing extras and cost! Then they lied to my face about their tactic when I confronted them. NEVER GO THERE! Not if you want to know you honestly got the best deal. Shameful and deplorable tactics. I was SOOOOOOOO disappointed. More