Greenway Kia of Franklin

Very helpful and knowledgeable service department. Recently my wife's Kia needed work, as it was misfiring and had the check engine light on. We tried to get the car worked on locally, but we were tol Recently my wife's Kia needed work, as it was misfiring and had the check engine light on. We tried to get the car worked on locally, but we were told it would be three weeks before they could get to it. I would have been glad to wait for a reasonable amount of time, but not this long On their Internet website, I contacted the Service Department at Franklin Kia, and had an appointment set up for two days. I took the car in on Friday morning, and within two hours they had the problem diagnosed. Parts were not on hand, so they had to order them. They provided us a "loaner" vehicle to use at no additional charge, while our car was in the shop. In just a little over 24 hours I received a call from Bobby in the Service Department, telling me our car's repairs were finished and we could come pick it up. I am very pleased with the service we received from Franklin Kia. The people there are friendly, helpful, and professional. Choosing them to do the work on our car was a good decision. I'm glad the distance between Columbia and Franklin didn't deter me from asking help from this wonderful dealership. We would recommend them to anyone needing work done on their vehicle. More

Excellent,Very professional I never had perfect&fast service.Was very happy and excited.I would refer all my friends and family to Kia.Thanks for the great service!!!I #Love my n I never had perfect&fast service.Was very happy and excited.I would refer all my friends and family to Kia.Thanks for the great service!!!I #Love my new optima2016??????????? More

No one answers the phoen--have they closed!!! I have tried for two days to call to main number and not one answers. I was trying to make a service appointment. Finally called parts department and I have tried for two days to call to main number and not one answers. I was trying to make a service appointment. Finally called parts department and they transferred the call. The girl was rude in the service department. I will go elsewhere More

Outstanding Experience I recently purchased a used vehicle from Franklin Kia The buying experience was easy with all emplyees involved being very professional through the I recently purchased a used vehicle from Franklin Kia The buying experience was easy with all emplyees involved being very professional through the process But what really impressed me with this dealership was the following day my vehicle would not start - the battery was the issue I called and was told to bring it in snd they would make it right I took it back and they replaced the battery with a new one at no charge Franklin Kia and the entire team is truly AWESOME! More

Superior dealership This was hands down the best car experience my husband and I have ever encountered! We had always had to wait hours and hours from the time we walked This was hands down the best car experience my husband and I have ever encountered! We had always had to wait hours and hours from the time we walked in any other dealership. Franklin Kia is the best and very polite and I never felt like I was being pressured into buying a car, it was very quick and they didn't make you feel like less of a person because you had less then perfect credit. My husband and I will always turn to Franklin Kia from here on out. I love my new Forte..... More

AWESOME - Great lil' car My sales rep provided options for vehicles I did not believe I would qualify for. The dealership manager explained not being able to finance me on a My sales rep provided options for vehicles I did not believe I would qualify for. The dealership manager explained not being able to finance me on a used car, but could finance a new car - and my car is GREAT. I LOVE IT (Herbie horn and all). My salesman was not pushy, he was very knowledgeable about the cars, willing to let me look at as many as I needed to make my final choice - even down to driving the lot for the right color halfway through negotiations. He showed me what met what I wanted (4 doors, automatic, not white and must have cruise). I got that and so much more - I've never owned a new car till now. I also appreciated not being there 8 hours for a deal write-up like my daughter was done at another dealership. My experience was SOOOOO much smoother than hers. I will come back when I decide I'd like a new car because this was the most positive car experience I have ever had. More

Fantastic Customer Service From the owner to the sales associate to the fiance manager wonderful customer service and people in general. All please note Franklin Kia is differen From the owner to the sales associate to the fiance manager wonderful customer service and people in general. All please note Franklin Kia is different from Universal Kia (different ownership) when they say they will work with you and not put you into something you can't afford they mean it and stand by it. The process took longer than expected but the overall experience was amazing! Thank you again More

The best place to buy a car in Tennessee I was treated like royalty. I was in service getting an oil change then struck up a conversation with a Jim Galuszka over a hot cup of coffee. He sai I was treated like royalty. I was in service getting an oil change then struck up a conversation with a Jim Galuszka over a hot cup of coffee. He said I could trade out of my car and keep my payments the same or lower. I said yes an hour and a half later I am the proud owner of my favorite color dark cherry red 2016 kia I had a great day and my kids love it. Thanks Jim when it is time for my next car I will ask for Jimore Galuszka!!! More

Great sales. Service department needs improvement Sales and finance was awesome. Can't say enough good things about them. Service..... came in for my first oil change made an appointment. Was told Sales and finance was awesome. Can't say enough good things about them. Service..... came in for my first oil change made an appointment. Was told less than an hour. Came in and my car sat in the drive way for over an hour. Sat there and watched the staff stand around joking with each other, chain smoking, talking and texting on cell phones and having a great time... just no work actually being done. After an hour of my car sitting there finally watched someone get into my car put it in drive and pull away.... seriously so my car was just sitting there for over an hour running wasting fuel??? And then I have mechanic who is dirty getting into my new car and they didn't even put any protection on the seat? Thought it was great that they would give me my first 3 free oil changes but after figuring what my time cost for a nearly 2 hour visit, wasted fuel and getting the stain out of my seat, that value quickly vanished. More

Great Salesmanship! Shawn Carter is a very professional salesman. He gave me and my husband the best deal and was so helpful in helping us choose a Kia that was right for Shawn Carter is a very professional salesman. He gave me and my husband the best deal and was so helpful in helping us choose a Kia that was right for us. More