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Greenway Kia West - Service Center

Orlando, FL

4.2
1,669 Reviews

1,669 Reviews of Greenway Kia West - Service Center

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December 28, 2024

The Worst Costumer Service I have experienced. No care at all for costumer needs or concerns. Waiting time is insane! They make you feel like you don’t matter. More

by Jailenerivera7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Dec 28, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 28, 2024

I was given the wrong info regarding the diagnostic and what I was paying for. More

by LANARVAO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair
Dec 28, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 28, 2024

My experience with Greenway Kia West was frustrating and left me disappointed in the brand. So much I'm questioning whether to trade my Kia for a different car. I purchased a vehicle less than a month ago. More

by a.english89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department 0
Dec 29, 2024 -

Greenway Kia West responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

December 28, 2024

The service was fine but the communication was clear so I wasn’t exactly sure if my car was going to be finished anytime soon or no. I was told they were finishing up, finishing up turned out to be 30 minute More

by leahjillian13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Dec 29, 2024 -

Greenway Kia West responded

We apologize for any inconvenience you experienced, Leah. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

December 28, 2024

The service I receive from Kia gets worse every time I go there. I’m quite frankly looking into going to a different Kia for servicing. The service has been terrible. More

by tatyanathomas68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department.
Dec 29, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 28, 2024

Excellent customer service. Amazing and friendly staff. The team makes me feel welcome every time I come in to get my car serviced. Thank you for all that you do!!! More

by ealfino7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car Service Dept
Dec 30, 2024 -

Greenway Kia West responded

We're delighted to hear that our team at Greenway Kia West consistently provides you with excellent service and a welcoming atmosphere. Thank you for your kind words, and we look forward to seeing you again soon!

December 28, 2024

Hassle free and quick. Gave me an estimated time and was done and out within an hour. Friendly guy checking me in. More

by dsizemore760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 30, 2024 -

Greenway Kia West responded

We're delighted to hear about your hassle-free experience at Greenway Kia West! Our team strives for efficiency and friendliness, so it's great to know we hit the mark. Thanks for sharing your feedback!

December 28, 2024

My oil service was quick and easy. The wait wasn’t long at all. Always comfortable and secure after all services done here! More

by Cert 20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
Dec 31, 2024 -

Greenway Kia West responded

We're delighted to hear that your oil service was quick and easy at Greenway Kia West! It's great knowing you feel comfortable and secure with our services. Thanks for choosing us!

December 28, 2024

Excelente servicio me solucionaron el problema que tenía mi guagua ahora todo perfecto recomendado 100% More

by Ignacio Mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jan 02, 2025 -

Greenway Kia West responded

Ignacio, gracias por la reseña! Nos alegra saber que el equipo de Greenway Kia West pudo solucionar el problema con su vehículo. Apreciamos mucho su recomendación!

December 27, 2024

Me fascina el servicio de reparaciones y la amabilidad de los empleados de servicio y el Señor Jessy super More

by fonsecacarmen616
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jessy de servicio y reparaciones
Dec 27, 2024 -

Greenway Kia West responded

Nos alegra saber que el servicio de reparaciones y la amabilidad del equipo en Greenway Kia West fueron de su agrado. Gracias por destacar a Jessy! Estamos aquí para ayudarle cuando lo necesite, Carmen.

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