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Greenway Kia West - Service Center

Orlando, FL

4.2
1,810 Reviews
Call Service Center (844) 706-0067

1,810 Reviews of Greenway Kia West - Service Center

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March 15, 2025

There's no interest in helping the customer from the parts and services. The guy called Tony seems as All he wants is to take money from you. More

by MARYSOLCAGUAS
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
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Mar 15, 2025 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

March 15, 2025

This experience was a hot mess and the staff is not qualified based on inspecting the car More

by ENGLISH1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
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Mar 15, 2025 -

Greenway Kia West responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

March 14, 2025

They were rude to me and made me wait three hours for an oil change More

by stevenbauman91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damon Tavarez
Report | Print
Mar 15, 2025 -

Greenway Kia West responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue. Thank you.

March 14, 2025

Great payment options to help you fix your situations immediately. Plus good customer service. Thank you! More

by Anthonydemarcojohnson@gmail.com
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse martins
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Mar 16, 2025 -

Greenway Kia West responded

We're delighted to hear that our payment options and customer service met your needs at Greenway Kia West! Thank you for sharing your experience with us.

March 14, 2025

Exelent service. We always have a good experience. Gabriel is always very helpful and attentive. More

by luis.andino109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel (service)
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Mar 16, 2025 -

Greenway Kia West responded

We are glad to hear that Gabriel has been so helpful. Thank you for being a valued client of Greenway Kia West.

March 13, 2025

They were all very friendly and polite they helped us very much but only one thing we had a long wait other than that things were great thank you More

by cruzconnieM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name but he work in the service department he was great it was great and very well answered all our questions
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Mar 14, 2025 -

Greenway Kia West responded

Thank you for your feedback! We're glad to hear our team at Greenway Kia West was friendly and helpful. We apologize for the wait time and appreciate your patience. Hope you're enjoying everything else about your experience!

March 13, 2025

As a customer since 2012; it's just so disappointing that services in recent years take SOOO long. More

by LJ
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen has been my reliable service advisor since 2012
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Mar 14, 2025 -

Greenway Kia West responded

Thank you for being a longtime customer of Greenway Kia West. We strive for timely service and apologize for any delay during your recent experience. We appreciate your feedback, and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Take care!

March 13, 2025

Jesse was very helpful and kind. My car was ready before the time he promised. I waited in the very comfortable chairs in the customer lounge. More

by SJBONN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martin
Report | Print
Mar 14, 2025 -

Greenway Kia West responded

We're delighted to hear that Jesse provided helpful service and got your car ready ahead of schedule at Greenway Kia West. It's great to know you enjoyed the comfortable lounge while waiting! Thanks for sharing your experience with us!

March 12, 2025

Greenway Kia agents told me that my car would be ready by a certain time and it was. As a busy person, I really appreciate them valuing my time. They also offered me a complimentary car wash. More

by jamcgill01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel, Elizabeth and Mark
Report | Print
Mar 12, 2025 -

Greenway Kia West responded

We're glad to hear that our team at Greenway Kia West met your expectations and valued your time! It's great to know you appreciated the complimentary car wash as well. Thanks for sharing your experience with us!

March 12, 2025

Have been going to this dealership since I bought my car from them back in 2011 and have always been very satisfied with the service. Highly recommend them--especially their service department. More

by TVRODRIGUEZ61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Mar 13, 2025 -

Greenway Kia West responded

Thank you for your continued trust in Greenway Kia West since 2011! We're delighted to hear that our service department has consistently met your expectations. Your recommendation means a lot to us!

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