Greenway Kia West - Service Center

Great experience and services, very professional. Excellent customer service and technicians, Keon was very professional. at KIA west location. Service was oerformed in a timely manner and experience Excellent customer service and technicians, Keon was very professional. at KIA west location. Service was oerformed in a timely manner and experienced staff.Highly-rated More

Oil change Came in for an oil change. Car was ready at promised time. Complimentary car wash and vacuum left a lot to be desired. car was still dirty. Came in for an oil change. Car was ready at promised time. Complimentary car wash and vacuum left a lot to be desired. car was still dirty. More

Horrible customer service! Disgusted with my experience with the service department at this dealership. The lack of customer service is absolutely unbelievable. They do not comm Disgusted with my experience with the service department at this dealership. The lack of customer service is absolutely unbelievable. They do not communicate with their customers. They don't return your calls and keep you standing around without acknowledging you. But they are QUICK to take your money. Go elsewhere don't waste your time. More

Service I took my car to a scheduled service appointment. Oil change to be exact the service was excellent. The cashiers as well as the gentlemen in the servi I took my car to a scheduled service appointment. Oil change to be exact the service was excellent. The cashiers as well as the gentlemen in the service department provided and excellent quality of service. More

Great! Kia is the best no questions ask I traded in my car with no problem everyone was nice and friendly didn't take long at all Kia is the best no questions ask I traded in my car with no problem everyone was nice and friendly didn't take long at all More

Great customer service We have always fond our service experience at Kia West Orlando to be wonderful. Always courteous, helpful and considerate of our time, the car wash & We have always fond our service experience at Kia West Orlando to be wonderful. Always courteous, helpful and considerate of our time, the car wash & gas are added benefits. Angel our new rep is upfront and helpful. More

Didn't check the paperwork and more I set up an appointment for an oil change and to get the engine harness replaced for a factory recall. When my wife arrived and was asked about th I set up an appointment for an oil change and to get the engine harness replaced for a factory recall. When my wife arrived and was asked about the service, she forgot ot to mention the oil change, and only discussed the replacement of the straps. They did finish earlier than we expected while he is good. But upon talking to my wife after she left I learned that the oil change was not done. I called to find out what happened. I talked with a service agent who passed me along to the man we worked with. The line got cut off I thought. I called him again and explained what happened. A different lady apologized and sent me to his phone again. Apparently he was busy and did not have voicemail so the phone cut off again. I called a third time and explained everything that happened and this new lady apologized again and took my information. So... After 20 minutes of this someone took my info. He returned my call which was good and I asked about what happened and I was told that it was busy. I asked if it was a normal practice to check the reservation and was told yes. He said there was an opening that same day but my wife could not one back the same day and I was at work all day. Though my wife did forget to mention the oil change, had he followed through with the procedure and checked the paperwork, he would have seen that I needed an oil change. I called and set up a other appointment next week for that and one other thing. If this occurs again, I will not be taking my car back there, which is sad because they used to be quite good. Thank you... More

Disappointed Waiting is too long my son got cranky waiting for our car to be done. But the guy who assisted us was very friendly. FIRST Class to him! Waiting is too long my son got cranky waiting for our car to be done. But the guy who assisted us was very friendly. FIRST Class to him! More

Service is great except that they did not wash my car as re, Service repair was great , they gave me a ride home and picked me up, lounge service area was great too! They have refreshments like bottled water, ho Service repair was great , they gave me a ride home and picked me up, lounge service area was great too! They have refreshments like bottled water, hot coffee,, tea, instant hot chocolate that you can make and different kinds of goodies like chips, crackers. , peanuts, cereal bars and they also have popcorn machine.. Also, free WiFi access while waiting for your car at the lounge.The only thing they did not do this time which they normally do was my car did not get washed as requested. Other than that , I love going to KIA for service. They are all friendly! More

Concerns While visiting Kia West, Kevin and the team did a great job answering my questions and concerns. He took the time to check into each of my concerns an While visiting Kia West, Kevin and the team did a great job answering my questions and concerns. He took the time to check into each of my concerns and provided me with recommendations to make my driving experience better. Thank you for your professionalism and excellent customer service! More