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Greenway Kia West - Service Center

Orlando, FL

4.2
1,619 Reviews

1,619 Reviews of Greenway Kia West - Service Center

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October 27, 2023

I came to get a tire repaired. The service attendant was nice. Thanks for the service. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the man's name.
Oct 27, 2023 -

Greenway Kia West responded

Linda, thank you for stopping in for service! We are glad that our team delivered a five-star experience. -The Greenway Kia West Team

October 27, 2023

Communication is not customer driven. Needs work. Vehicle keys were lost and I was not notified until time past for me to complete my service. More

by ylwilliams818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Velazquez
Oct 27, 2023 -

ylwilliams818 responded

Customer Service and communication needs to improve.

Oct 27, 2023 -

ylwilliams818 responded

N/A

Oct 30, 2023 -

Greenway Kia West responded

We are sorry for the miscommunication and the confusion we caused during your service visit. We are thankful for your feedback and will discuss it with our team to improve our processes moving forward. If you have any additional information you would like to add, please do not hesitate to reach out to me directly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 26, 2023

Thank you the quick repair to my vehicle. I appreciate the great customer service. I will see you next time for my oil change. More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhonatan Salinas, Franco Salinas
Oct 27, 2023 -

Greenway Kia West responded

Efficiency is always our aim at Greenway Kia West! Thanks for choosing us - we'll be here when you need your next oil change!

Oct 27, 2023 -

MG responded

Thank you for being awesome always! 😉

October 26, 2023

Great customer service especially Marty. I would like to say thank you very much. It was a pleasure doing business. More

by Sweets7653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Greenway Kia West responded

We're delighted to know that you had a great experience with Marty at Greenway Kia West. Thank you for your kind words and we look forward to serving you again in the future!

October 26, 2023

They have a friendly staff, and they also serve you in a timely manner with a free inspection. More

by RG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 26, 2023 -

Greenway Kia West responded

We're delighted to know that you were served in a friendly and timely manner! Thanks for stopping by Greenway Kia West.

October 26, 2023

Excellent service and friendly people. I really enjoyed your service and I will be back soon More

by lula.quintella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh service
Oct 26, 2023 -

Greenway Kia West responded

Lula, we are so glad you had a five-star experience! We look forward to seeing you again at Greenway Kia West. Until next time!

October 26, 2023

Went to the service department and I had a great experience spoke to manager and he was really understanding about my concerns and was able to solve the issues real quick in a timely matter I thank More

by amir_johan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark foster and Gabriel torres
Oct 26, 2023 -

Greenway Kia West responded

Amir, we're glad to know our service department at Greenway Kia West was able to address your concerns efficiently and professionally. Thanks for the shout-out!

October 25, 2023

Clean and reliable service. I recommend kia west to anyone. They go beyond service. They answered all my questions with a caring positive attitude. Thanks kia West More

by altresejohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance services
Oct 25, 2023 -

Greenway Kia West responded

Altrese, we're so glad to know you had a positive experience at Greenway Kia West! We always aim to provide top-notch service and answer all your questions. Thanks for recommending us!

October 23, 2023

I was Treated well and taken care of in a Nice Manner. . Promised to Deliver and did More

by PATTYHOBBS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Oct 23, 2023 -

Greenway Kia West responded

Thank you for this awesome review of Greenway Kia West! We truly appreciate your business and hope to see you again down the road!

October 23, 2023

I made an appointment twice and as told an hour and a half to check recall. First time I left because they said it would be a 4 hour wait. Made another appointment same issue. Appts don't mean anything . More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Greenway Kia West responded

Tim, I'm sorry to learn about the wait times you experienced during your appointments. We strive for efficiency and clear communication with our customers, so it's disappointing that we fell short in this instance. Your feedback is valuable as it helps us improve our services. If there are any other issues or concerns you'd like to discuss further, please don't hesitate to reach out directly at your convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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