Greenway Kia West Palm Beach - Service Center

On 9-1-22 I went to Greenway Kia, or as formally known as West Palm Beach Kia for service on my 2019 Kia Optima, which was still under their bumper to bumper warranty. I'm never setting foot in there again West Palm Beach Kia for service on my 2019 Kia Optima, which was still under their bumper to bumper warranty. I'm never setting foot in there again. They are a game playing rip off place. I went there because my electrical outlets were not working and my front lower grill was loose. I was the 2nd car in there at 730 AM, and I was told that they had 9 mechanics that day. The service advisor Robert could not tell me how long this would take. I sat in the waiting room for an hour, and at 830 AM Robert tells me that I should take the shuttle car home because he doesn't know when the car will be ready. I told him he had the car for an hour, and these were minor repairs. He would not give me an answer and advised me to take the shuttle car home. I get in the shuttle car and find out that the 3 women in there live in West Palm Beach, and they would be taken home first. They lived on opposite ends of the city. I sat there for 1 1/2 hours while the driver drove them home. Then, before he left WPB, he called Robert to see if my car was done. After 1 1 /2 hours Robert still couldn't give a straight answer. So the driver took me home to Boynton Beach, a half hour away. Just as we got home, Robert calls me to tell me that the outlets were working, and that it must be my charger plug. Then he tells me that the loose grill will not be covered under my warranty, and wanted one hours labor to put it back in place, at a charge of $200. Really ? Are these people brain surgeons ? I refused, telling him this is a defective part and should be fixed under warranty. He refused. Now by the time the driver took me back there, I had been on the road with him for 2 hours. I stormed into the service manager's office, some woman with long blonde hair and complained about everything. I told her her I was never in an accident or hit anything to loosen the lower grill, and there was no evidence of that. She went outside to look at the car with Robert. She even laid down under the car to see if there was any damage cause by me to the front end. Then she tells me that there is a scuff mark under the front bumper, which could have happened riding over something that loosened the lower grill. The car is 3 years old and has 38,000 miles on it. This genius thinks that the underside of a bumper should look clean ? There was no damage at all to the bumper. Then this genius admits that there is no broken parts, but she can't bill Kia for this because it just needs an "adjustment" to snap it into place, and that is not covered. I told her if it snapped out of place, that's a defect in the way it was snapped into place and should be covered. She refused to fix it for free. I told her if I wanted to pay a mechanic to fix it, I had a mechanic that said he could fix it in less than a half hour for $50. She didn't care, because she had a whole waiting room full of suckers that were willing to pay their doctor's rates. In short, they refused to fix a defect in their car, violating their company's warranty, and tried to make a fast $200 plus tax on me for something that Kia would have paid them for. Do not go to this rip off dealer. More

They are too busy to service your car. Too busy on their phones and claiming they don’t have time for walk in clients. Go somewhere else. Too busy on their phones and claiming they don’t have time for walk in clients. Go somewhere else. More

They just don’t feel like doing their job. It’s fine, I’ll go somewhere else. It’s fine, I’ll go somewhere else. More

I was told that the service would take 1 and a 1/2 hours. I called and was told that it should be ready at around 3. This is a 5 hour wait!!! I spoke with Brett and he was giving me his stories that are utte I called and was told that it should be ready at around 3. This is a 5 hour wait!!! I spoke with Brett and he was giving me his stories that are utter nonsense. They didn’t reset the service on the computer board!!!! Not happy and also don’t appreciate being called by my first name. Very unprofessional. I am not happy More

Absolutely worst routine maintenance service I’ve ever experienced at any KIA Dealership! Totally inept, inferior and thoroughly unprofessional customer service! Endurance Extended Car Warranty Supreme Ad experienced at any KIA Dealership! Totally inept, inferior and thoroughly unprofessional customer service! Endurance Extended Car Warranty Supreme Advantage Coverage not even considered or honored until after the fact. Meaning? Customer Service Agent didn’t attempt to call my Endurance Extended Car Warranty Company to coordinate identified repairs needed until I told him a second time they were covered. He just “assumed” they were not covered based on his personal past experiences with Extended Car Warranty Companies. Although he finally hesitantly called the Company, got a voicemail that they were closed due to an internal holiday, still out of no sense of urgency or concern for the customer, accepted this at face value. I called the Company, left a voicemail, and Endurance Extended Car Warranty returned my call within 10-minutes. I explained the situation and the repairs needed, to which the Agent informed me that these repairs are covered under my purchased Supreme Advantage Plan. Although the KIA Dealership should have coordinated these repairs beforehand, I can submit a claim for the $584.55. Although my credit card was charged, as a Constitutional Law Attorney, I refused to sign the final paperwork after the Customer Service Agent refuse to honor my request to speak with the Service Manager, Supervisor or Dealership Leadership Representative. Bottomline: I will never ever set foot back on the premises of Greenway KIA West Palm Beach for routine vehicle maintenance of my vehicle! More

I would like to start by saying, I am not the only who has had issues with this dealership! If I could I would give them a 0 star rating. I had a couple recall notices mailed to me for my car (2012 Kia Op has had issues with this dealership! If I could I would give them a 0 star rating. I had a couple recall notices mailed to me for my car (2012 Kia Optima Hybrid). On July 27th 2021, I was having issues with the way it was running (hesitating when pressing the gas from a stop or in reverse) plus it was almost time for an oil change and a tire rotation. I took my car into this dealership to have the work done on it that day. They told me it was the transmission, it would be awhile since they didn't have the part in stock. A month later of not hearing anything I called to find out what was going on, just to find out there is no update for me at all. No part availability, no date for when the work would be done, nothing! The very next day they called me to tell me that my car is ready for pickup. I went to get my car only to find out there was a HUGE scratch and white scuff mark on my trunk plus the car was so dirty and had bird poop on it like it had been sitting under a tree this whole time. They fixed the scratch and scuff mark about a week total for that. I came into to get the car and to talk with the service manager Brett Gorman, just for him to act like he completely had no idea and never heard anything about this issue even though I had already called the Kia corporation to file a complaint with a case number. I took my car home but low and behold on my way home there was a grinding noise and feel on my front left brake as well as the check engine and maintenance light came on. I called Brett and they took it right back to them. They fixed it saying the caliper was sticking so they sprayed it to stop the sticking. That same day I took my car home and felt really weird and off about this whole situation, so I decided to check my dashcam. Upon looking at that, the same day of dropping my car of (July 27th 2021) their MVP (Max Mcbride) one of their "most certified techs" as the manager Brett said before, took my car around the block and crashed it into another car and never told me about it!! The manger Brett and Max were both in the video laughing, talking, and just seem to be having a good ole time, but again Brett had no idea of anything happening right? More

Amazing!!! very happy with our car. The all the employees very professional and friendly. They helped us get a better price and at the same time go with the car very happy with our car. The all the employees very professional and friendly. They helped us get a better price and at the same time go with the car we wanted for our family. More