Greenway Kia West Palm Beach

Service Dept. - Use at your own risk Quite possibly the worst service department I have ever had to deal with. The last three times we have brought our sorrento to this location it has be Quite possibly the worst service department I have ever had to deal with. The last three times we have brought our sorrento to this location it has been a nightmare. The first two times were such a catastrophe that the service manager comp'd all fees free of charge. The last time the customer service representative Johnny Jamarillo was completely unprofessional and actually cussed at me and my fiancé and provided wrong and false information which was realized after speaking with the tech who worked on the vehicle. The situation was resolved by the on duty service dept. manager. We then got in touch with who we were told was the Fixed Operations Manager - Mark Elison and gave him the rundown and how his employee cussed and handled our situation. Mark let us know he had just cleaned house in the service department and would have to be letting one more employee go and to let him know when we needed our next service and that he would take care of it. So today we contacted Mark to set up our next service. He set up our service and when we got our confirmation email guess who was assigned to be our service adviser Johnny Jamarilo. So Mark did not reprimand Johnny for cussing, being unprofessional to customers, and providing wrong and false information then assigned him to our service appointment anyway. This is the biggest lack of customer service I have ever experienced, it is apparent that the lack of quality at the location was not caused by just one bad apple and is rotten at the core. Update: Mark apologized for assigning Johnny to be our service adviser and then informed us he had made the correction. We then received an email confirmation in which our name was wrong and also our appointment time had changed. We informed Mark of his mistake he called and tried to apologize but it was too little to late so we decided that the lack of competency was not with one lower level associate but also with the leadership. Mark once told us he was there to "fix" the issue with this location but apparently he is not the solution and only adds to the lack of quality and care that West Palm beach Kia service department provides. We decided to bring our Sorrento to Greico Kia in delray and they have been much more responsive and attentive to our vehicle. Upon their inspection they found that the front brakes were extremely worn and were shocked that WPB KIA did not mention that they needed replaced the last time we where there (2 weeks ago). The service provider at Greico also mentioned that this is not the first time that have had cars in their shop with issues from WPB kia. Use WPB KIA's service dept at your own risk. More

Returning customer, bought another Sorento The sales environment was actually nice and pleasant to deal with. This is the second car I've purchased from this dealership, they seemed to go out The sales environment was actually nice and pleasant to deal with. This is the second car I've purchased from this dealership, they seemed to go out of their way to get me a good deal. More

Great dealership Had the best car buying experience. My salesman helped me at a very stressful time in my life. He made it all happen as quickly and trouble free as p Had the best car buying experience. My salesman helped me at a very stressful time in my life. He made it all happen as quickly and trouble free as possible. I will follow him forever!!! More

Amazing service by Mike! After a long search for my first new car in 15 years, I made an appointment with Michael Frischman. I told him what I wanted and what I needed and del After a long search for my first new car in 15 years, I made an appointment with Michael Frischman. I told him what I wanted and what I needed and delivered!! I have contacted him via email several times in the 6 months I've had my Optima and he's been quick to respond!! Thanks Mike for the great care and service! More

Veteran buying a car I was never interestedin KIA. I happened by them by recommendation from friend NYC.. I HAD HAD Bmw but he thought it was big shotism (which it was no I was never interestedin KIA. I happened by them by recommendation from friend NYC.. I HAD HAD Bmw but he thought it was big shotism (which it was not and word does not belong in my vocabulary.) I shopped BMW HONDA MUSTANG ETC. I WAS LOOKING FOR FAST CAR.. chris friend nyc was right again. I went to ikea. After hearing ad on radio. I went to buy 201hp enging 2 seater. But liked the sportster mini suv. The only reason I went there was the incentive. Im telling the truth the green room mislead me. Thats call center in Orlando. I was told i would get kelly blue book value for my car (I did not) and also to my disbelef call center said i would get 7 k above also above KBV. I called her three times and verified this. She assured me. My car was 13 k KBV (i got 10 k.) To keep it siimple. 13000 + 7000 minus negative 3 k I owed on BMW. IWAS PROMISED 7 K IF MY MATH IS RIGHT OFF NEW VEHICLE. i did buy 2017 and Michael Frischman work3d very patient with me. Kia apologized for misrepresentation by call center. Sorry that does not work. Still wro g advertising. Anyway Mike treated with no pressure or sales tricks and turned out to be God sent. Im disabled vet and I need help to understand. I had other questions after handshake on deal. Mike and very responsive and trustworthy amd keeps his word. So Mike and he is not telling me to ssy this. But i my book he gets A+ kIA was redeemed untill I went to next department for options to ad. I was told point blank 300 dollars for package that covers oil, rotation, fix two flats, 7 car washes. Isaid no. Rep put in paperworks. I let it go he seemed nice, but im a bad judge of character. I know the truth and i know whats a lie. The next day I went to sign for direct deposit and lookex through many paperworks i signed u der exhaustion and I told you im disabled after 40 deployments. I noticed paperwork that was to be 300 now was 599.00. What the heck. So i called Mike. Anyways i was misleaed i dont like to be mislead in fact i hate lies. I know he said 300 dollars not mike the other Guy and he knows who he is. So screw you! Mayby i heard wrong. I dont think so. Would i go back probally if Mike is there. Im happy with my KIA and on budget and make quarter of what i used to make double 6 figures. So i do t like the sour taste in my mouth with 600 charge instead of 300. I can cancel. Plus i never got the true value of whatcwas promised. Just apoligy from kia rep. Thats messed up. And law suit im sure. I have orlando call center on record. Other then thzt. I do t like to be jacked around and i think IKEA IS OK . Thanks to Mike. FACT! More

Great Expierence from the appointment to the keys to my kia I set an appointment with Michael Frischman and he was very helpful, patient, and made sure everything was a great experience from start to finish. If I set an appointment with Michael Frischman and he was very helpful, patient, and made sure everything was a great experience from start to finish. If you are looking at buying a new Kia or used car must see Michael and i will send all my friends and relatives to him. he will get it done! More

I hope no one has to go through what I've been through Purchased a Kia Optima almost 2 years ago from this dealership. Just a few months ago my car started making a noise in the transmission at 28000 miles Purchased a Kia Optima almost 2 years ago from this dealership. Just a few months ago my car started making a noise in the transmission at 28000 miles. I took it in 3 times with the same complaint and they did nothing to address the problem. Last time I went in to pick it up they had damaged the bumper of my car. Told me to bring it back later in the week because they had an in house paint and body guy who would fix it. I went back to pick my car up and it looked like they sanded it down and just sprayed a can of spray paint over it, also the bumper was still out of line. After several more attempts to get the problem addressed I was told by the service manager that they were not spending any more money on fixing my car and to bring the loaner back or they would call the cops. He also stated "bring it on" when I stated I was very upset with the service and wasn't finished with this. I've never dealt with customer service this terrible. Stay away from this place people. More

What a runaround!!! This dealership was a complete waste as they tried all the usual sales scare tactics and gave the runaround. First, I was told I did not qualify for a This dealership was a complete waste as they tried all the usual sales scare tactics and gave the runaround. First, I was told I did not qualify for a car loan with my husband as a co-signor, then they could not tell me which bank we eventually qualified with. Three hours later we were ushered into the finance office where I was being contracts to sign without getting all the information. After refusing to sign any documents, I went home and got pre-approved by Capital 1 Auto by myself the next day. My worst mistake was going back to WPB Kia. Even with the pre-approval in hand, I kept on being told that all I would qualify for were payments of $400+ with an 11.4% interest rate on a 2013 car with 27000 miles. When I called capital 1 they said they had not received the request from Kia and that they would not approve the loan because the car was overpriced. Needless to say, I went to offlease and got a 2016 SUV with 15000 miles and payments less than $400 per month at a 7% interest rate and no runaround. I would never recommend this dealership. More

Pure awesomeness I came into the Dealer as a first time buyer and Philippe was GREAT! Not only did he work out an amazing deal for my financial situation but the whole I came into the Dealer as a first time buyer and Philippe was GREAT! Not only did he work out an amazing deal for my financial situation but the whole process was a breeze. I was in and out of the dealer in less than an 1 hour. I'm so happy to own my new Kia and not have had to jump through hoops to get it. Philippe made this an easy and pain free experience. I will be a returning customer. More

Wonderful experience Very helpful and informative. Wonderful staff willing to take you through every step of the way. Met and exceeded all expectations. Clean and comforta Very helpful and informative. Wonderful staff willing to take you through every step of the way. Met and exceeded all expectations. Clean and comfortable setting, and I did not feel pressure to commit to anything. More