Greenway Kia West Palm Beach

Very poor customer service Today was my second experience at this god awful dealership. My wife and I visited this place in 2013, basically just to window shop and possibly test Today was my second experience at this god awful dealership. My wife and I visited this place in 2013, basically just to window shop and possibly test drive a soul or forte. The second we arrived at the door, we were greeted. We informed the representative of our intent, to which their response was "oh, we are actually not test driving any vehicles today." Hmm. Well never mind then. After that, I said I wouldn't return to a place that didn't even consider allowing me to test drive a vehicle that I would be potentially purchasing. Today, a friend suggested going there to check out a Sorento. He suggested speaking to the sales manager, Carlos. I guess he knew knows him. So, I figured, let's give it another shot. My wife and I arrived this evening and requested to speak with Carlos. He greeted us in a professional manner and immediately handed us off to one of his sales reps. The representative was polite and informed.us that he was currently helping out another customer and would be with us shortly. Long story short, an hour had gone by and nothing. The worst part is we witnessed him engage other customers that had arrived after us. We were never acknowledged again. I brought this to the sales manager's attention and told him that we had waited long enough and that we would think about returning another day, to which his response was simply "okay." I guess they didn't need our business....we had planned on buying a car today...Total waste of time. Go anywhere else! More

Fantastic first impression About a week ago, I purchased my 2014 Kia Forte from a dealer I Fort Lauderdale, and after experiencing mechanical issues I brought the car into Kia About a week ago, I purchased my 2014 Kia Forte from a dealer I Fort Lauderdale, and after experiencing mechanical issues I brought the car into Kia West Palm Beach because it's close to my work. Even though the diagnostic test showed up without any codes, and I had to leave without an exact reason of why my car was acting the way it did (because, of course the problem could not be duplicated once I brought the car in... Murphy's law!!) I still left with a great first impression of the service staff. I work in an industry where the first impression is the only one that matters...and what I experienced was exceptional service. I would like to thank Vanessa, believe was her name? She took my phone call, and was extremely pleasant when it came to making an immediate appoinment for me. Also, thanks to Christian, my service advisor who took his time to talk through my concerns with me. He was sincere in his conversation, not just blowing me off or rushing me out the door, and he had the patience of a saint when it came to all of my questions. Most importanly, he made me feel like a human being, not just a service ticket. I also wish I had gotten the name of the young man who was working with him also (I just caught in conversation that he is the nephew of Pete, who was another gentleman who works there) he too was extremely polite, and knowledgeable as well. They both shared tips and tricks about the car that I had purchased, that I didn't even know existed. You would have thought that it was this Kia dealership that I had purchased the car at, because they treated me with such kindness and respect from the second I stepped out of my car. I really can't say enough about them, but I hope that a manager or owner of this dealership will read this review, because it is important that they know how much of an asset these two employees are to that dealership. I look forward to taking my car to this location for regular service oil changes, and hope that I will continue to receive superior service on those future visits as well! Thank you again. More

So HAPPY!! We worked with Daniel Zuniga and he was great! Very straightforward, knowledgeable, and easy to work with. He really took his time with us and made t We worked with Daniel Zuniga and he was great! Very straightforward, knowledgeable, and easy to work with. He really took his time with us and made the entire process painless and hassle free. Thank you so much for a great experience. More

Extremely Helpful Everyone here was extremely helpful. They made the process painless and got me into the car I wanted. Thank you guys for helping me get into my Kia So Everyone here was extremely helpful. They made the process painless and got me into the car I wanted. Thank you guys for helping me get into my Kia Sorento. I'm beyond happy with my new car! You guys are amazing! More

Out of many to choose We dealt with Nicolas Bucacos, who showed us the car my wife wanted, no pressure extremely helpful. Then another salesperson came in JORGE NEYRA, the We dealt with Nicolas Bucacos, who showed us the car my wife wanted, no pressure extremely helpful. Then another salesperson came in JORGE NEYRA, the way he expressed himself I thought he was the manager...he started saying "your down payment of $2,000.00...the dealer in making no money with your sale." Mr. Neyra made my wife cry and that I won't forgive him and I will write bad reviews until my fingers bleed. He graved my wife's card and the trade in value of the car and crouched it and throw it against the window. That same day I found out he was just another salesperson and I called the General Manager Mr. Otto Pena and explained to him what happened. DISGRACEFUL... I WOULD NOT SET FOOT IN THIS PLACE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

This is the worst dealer ever. They tried to scam us so much. To the point that even now I feel we paid to much for our car and it is not worth what we ended up paying. A year later my car has depreciated much. To the point that even now I feel we paid to much for our car and it is not worth what we ended up paying. A year later my car has depreciated tremendously in value. Though I love the Sorento Ex I could have gotten a much better deal. They tried to trick us during each phase of the buying process and they blatantly lie to you. Yes, they increase the MSRP sticker price. Also they say they work with any credit but by that they mean, they will do the same thing any other dealer does. I am very disappointed with our experience. They take people with bad credit and scam them thinking that people with bad credit will do anything to get a car. I wish I had gone elsewhere. I love my car, hate the dealer. More

Do NOT buy from this dealer it is a bait n switch to get you in the door and they don't work with you to get a good deal.... you in the door and they don't work with you to get a good deal.... More

I'VE HAD SOME REALLY CRAPPY EXPERIENCES WITH FORD AND ANOTHER PLACE. KIA WAS SO ACCOMMODATING. THEY ASSURED ME IT WOULD NOT HAPPEN AND WERE RIGHT. I WAS OUT IN ABOUT AN HOUR AND 45 MINUTES. I REFERRED TH ANOTHER PLACE. KIA WAS SO ACCOMMODATING. THEY ASSURED ME IT WOULD NOT HAPPEN AND WERE RIGHT. I WAS OUT IN ABOUT AN HOUR AND 45 MINUTES. I REFERRED THEM TO MY UNCLE'S TENANT. I REFERRED THEM TO MY BROTHER AS WELL. NEXT YEAR, WHEN MY DAUGHTER CAN DRIVE, I'M GOING TO TAKE HER THERE AND GET HER A KIA SOUL. THE SALESGUY WE HAD, MITCH, WAS WONDERFUL. THIS GUY NAMED CHARLES SHOWED US EVERYTHING TO DO IN THE CAR. OTTO WAS REALLY FUNNY. YOU COME ACROSS THESE PEOPLE, AND THEY WERE SO FRIENDLY AND NICE. I DIDN'T FEEL LIKE I WAS AT A DEALERSHIP. I WILL DEFINITELY BE GOING BACK TO THAT ONE. More

I wanted to buy a new 2012 Kia Sedona in Glacier blue EX w/ lux. pkg. Made appointment for 10am 8/4/12. My sales person was Jean C. Gue. I told him what I wanted. I showed him the dealers that had the mak w/ lux. pkg. Made appointment for 10am 8/4/12. My sales person was Jean C. Gue. I told him what I wanted. I showed him the dealers that had the make/model of what i needed. To stop the B.S. I went online to Kelly Blue Book To Get trade in value of my 2008 Kia Sportage. I told Jean that I will pay cash. I got flipped off by Jean. He gave me a line of B.S. that they were getting 50 Sedona's in this week. 8/8/12. What I don't know is why they don't want to sell me a car. I thought dealers sold cars. If they don't want to deal with a cash sale, DO NOT USE W.P.B. KIA More

This dealership sucks!!!! DO NOT SHOP HERE FOR A CAR!!! BEWARE!!! Their so called $9,000 for a trade is the biggest bunch of bull ever. They'll give you the 9K for your car, but jack the price up on the BEWARE!!! Their so called $9,000 for a trade is the biggest bunch of bull ever. They'll give you the 9K for your car, but jack the price up on the car your buying by 9K or more...you don't even realize they've done this until you go and sign the contracts. I'm going to see about going to the news teams here in FL to get them blackballed. THEY SUCK!!! STAY AWAY!!! DO NOT RECOMMEND!!! LET'S PUT THIS DEALERSHIP OUT OF BUSINESS!!! TELL ALL YOUR FRIENDS THIS PLACE HAS ILLEGAL BUSINESS PRACTICE'S. WEST PALM BEACH KIA... YOU SUCK AND SHOULD GO DOWN THE TUBES AND EVERYONE THERE SHOULD LOSE THEIR JOBS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HATE YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU RUINED MY LIFE AND MY HARD EARNED MONEY.... More