Greenway Kia North

Greenway Kia North responded

We're so glad to know you felt valued during your visit at Greenway Kia North! Our team is always here to provide top-notch service and make sure our customers are comfortable. Thanks for the positive feedback, we appreciate it!

Greenway Kia North responded

We're delighted to know that Dylan was able to assist you effectively at Greenway Kia North. We look forward to seeing you again in the future!

Greenway Kia North responded

I'm sorry to read about your experience and appreciate you bringing this to our attention. We strive for transparency in all of our dealings, so it's concerning that we've given a different impression. If you'd like to discuss further or have any other concerns, please don't hesitate to reach out directly. Thank you, David Andrews - General Manager - davidandrew@greenwayauto.com

kellylovespickles responded

Hi, my name is Kelly Johnson. I emailed you after you wrote this 3 times and nothing. I still have no way to pay my car payment through Kai and got no paperwork on anything. Here’s my story. I bought a car from your dealership from Brittney on May 7th. I ran into a few issues listed below but one of them was my car has a spot for the privacy cargo shield attachment for the trunk (to hide what’s in it) but it’s missing. I texted the sales person Brittany “it’s missing it privacy shade, I’ve never bought a car that didn’t come with one.” She said “it came from another dealership and check the paperwork in my glove box”. To which I told her “you promised me you found me an identical car, I thought you would check to make sure everything was in the car that was supposed to be there when you picked it up”. She didn’t respond. I texted, “I leave in a month on vacation, can you help me find an order number number so I can buy one?” I told her I looked on the Kia website site and couldn’t find a item number or a way to order another one. She completely ignored me. My car doesn’t say on it that it came with it… however inside the glove compartment sandwiched in between two books was the description of everything that should’ve come with the car and a cheaper number… it was cheaper than what she charged me by $3k. There was a ripped off paper with it as well that isn’t the same consistency of paper with a different price on it too. I got an email from a lady Morgan saying “I want to personally make sure everything was a great experience” but when I tried to get a hold of her she doesn’t respond by email twice and her voicemail is full. I wrote three emails to Kia and got nothing back from them either. Then I see my picture on Facebook saying how happy I was and I was treated like family. Another issue i had, i asked Brittany over and over if I could get the financing with the lowest interest rate or if I had to go with the most expensive? She said over and over I could go with the financing that was the best deal for me, I didn’t have to go with the most expensive financing. I came from another dealership who I felt was dishonest from the start. originally we were hoping to get the car from that dealership but they wanted me to buy it from them bc I dealt with them for weeks before coming to your dealership. I came to yours because my dad bought his car here and didn’t have anything negative happen during the process. The other dealership kept telling me where it would go south and what you would do to make up any discount you were giving me. So I asked along the way are you going to do this? or are you going to do that bc the other dealership is telling me to ask you. And financing the guy said you’re always get a cheaper rate going through Kia. I said did you check Northwest Federal credit Union? The other dealership said that was going to be my best chance for financing because I financed three cars through it and have over 10 years of history with them consecutively. He looked in the eye and said he did and they were more expensive for interest. I went on my credit report and he never had them check. He only sent it to Kia space Coast, credit Union, and Hyundai. I got absolutely nothing in paper. Everything was on an iPad and I kept asking him over and over what am I signing? What is the amount? How much is what is the interest up to? What is the principal? Where shows my down payment? Finance guy hands me a computer chip says everything on here and got up and opened the door to his office. I kept telling him over and over I don’t have a computer. I have a cell phone. I don’t know what to do with this computer chip? To this day, I don’t have any idea what my payments are or how much I financed. I kept trying to look and read the documents, but he kept saying I know you’re in a hurry. To this day, I don’t have any idea what my payments are or how much I financed. I kept trying to look and read the documents, but he kept saying I know you’re in a hurry. Which I kept saying, I’m not in a hurry, I kept saying I have stuff to do, but I have time to do this correctly. my friends kept asking why I didn’t get a print out of the different interest rates and the different companies and I said everything was done by tablet. I didn’t know he was allowed to lie, I thought if I asked him to check the company I was currently with that he had to or at least told me no he wasn’t going to check. Everything was all done by tablet so I could not see a single thing, it jumps to signature, signature, signature see you have no idea what you’re signing. I told him please don’t screw me over, my life is hard, I’m on disability. I have a rare bone disease and I’m on morphine. I told him like I told Brittany I’m buying this car because my dad has Parkinson’s disease he’s on brain surgery two of four and I needed it for his wheelchair. This is the biggest I could afford fits a wheelchair, the Hyundai I traded in does not fit a wheelchair. He said the car came with a three-year, 36,000 mile warranty for the electric and AC so I bought the $4000 extra warranty to cover 100,000 mile/10 year for everything electrical and AC but I got no paperwork at all saying I bought that or what it includes. The past week I just cry because I feel like I made a horrible decision and I’m just waiting for the paperwork from Kia to come in the mail to find out what I got myself into for 6 years. I am angry that no one told me this car was cheaper and wrote in $30,050 (I think) instead of subtracting my trade from $27,975. I am not happy w/ Brittany & The way the finance goes it’s too confusing for the average person to know what they’re doing. The only time I ever spoke to a manager was Brittany left me at a table for 30 minutes on that Friday night and kept my keys and no one could find her, I got up and went to the desk with a bunch of men at it and said “I just wanna leave you guys are still more expensive than the car at the other dealership.” That’s when the guy agreed to come down $1000 lower. I realize now I was bidding on a car you didn’t have, but in the beginning, we were trying to get the car from the other dealership. I trusted that Brittany was gonna make sure that this car had the other car had and I trusted if it was cheaper, she would at least tell me. I did everything on her time except the Friday night I made an appt and came in, I put 1000 down saying if you could find the same car or that car that I would buy it. But I wanted my daughter to see it Saturday morning or the deal was off if she did not like it. The other dealership wanted me to come in and show my daughter the car they had on there a lot that was the one I would’ve bought if I bought from them. So we test drove a car Saturday morning that you had on your lot, I didn’t go to the other dealership because they would’ve tried to get me to buy that car there, but I didn’t know till now, besides that car having a different engine, it also had a lot more features than mine currently does. She said she didn’t know what the one I was getting would have, we would see it Monday. I forwarded her the listing and she took screenshots from my phone of all of the extras that the car at the other dealership had. Britney said she was off on Sunday, I said don’t worry about it, she said she would get the car Monday. She texted me around 4pm and said she got off at 6 and I said I couldn’t get there till 630 so she said I had wait to look at it and pick it up on Tuesday. Tuesday when I went to look at it, she had me outside and left me there at a table for 22 minutes and 91° heat until I felt like I was going to pass out and i went inside. I honestly wish I had just left completely. I told her I have a disabilities, I showed her my morphine pump a few days prior, I have vitiligo you can see, it’s obvious I’m heat sensitive, but I don’t ever want to bother anyone or ask for special treatment, I just wanted everyone to understand why I walk different/look different, ect. When we were looking over the car, I didn’t even think to ask her if the trunk had a privacy shield, I honestly thought they came in, and I thought she compared the original car to this car to make sure it had all the same features and the same price. I saved every text mesage between the other Kia dealership and I and Brittany and I, just verify my story. Brittany treated me like I did something to her when asking for the privacy shade info/help. After realizing she didn’t even check to see if this car was comparable, I asked her why she didn’t find me the same car like she promised me and my daughter. I didn’t bother texting her when I realized I was overcharged, I don’t honestly believe she would’ve responded. I do feel like I got taken advantage of, and I tried to tell whoever I came in contact with I don’t have much money, I take care of my dad full-time, I’m a single mom of two kids, I take care of my best friends’s mom. I try my best to be a good person, and my biggest fear was being taken advantage of. Once that other dealership lost my trust, I dealt only with Brittany, but any manager could’ve said this car is cheaper, the guy in finance could’ve said something. I kept asking over and over is this the same? It wasn’t until after I bought the car she started with “I don’t know it came from a different dealership”. That’s why I would not recommend anyone go to either of those dealerships and I definitely would not recommend anyone get a car transferred from another dealership. I’m having right now now. I’m sorry this is so long, you’re the first person who listened so I wanted to be as accurate as possible. The dealership did tint my windows, I kept asking if they were tented like the other one was and she said if it wasn’t that she would get it tinted for me, so that is done. I still can’t find where to order the trunk cargo shade, if you can find an item number, please let me know, the ones on Amazon the reviews say they’re very flimsy and I’ve never had a problem with any of the ones that came in my Hyundai in the past. My last four cars came from Holler Hyundai from the same sales and the same finance woman, I had wonderful experiences each time, and I’m sure they made money off me, but I never felt horrible after buying with them. Hyundai didn’t have anything in a size bigger I could afford, which is why I came to Kia, but I didn’t realize how different the sister dealerships operate. I had written a general email and a person from your sales team contacted me and I told him my situation and asked if there was anyone I could talk to on his end to get me to anyone who would hear me out? He just said “sorry you feel that way” and that was it. I do appreciate you reading this. Kelly Johnson

Greenway Kia North responded

Thanks for the positive feedback! We're glad to know you had a great experience at Greenway Kia North. Your recommendation means a lot to us!

Greenway Kia North responded

We're delighted to know our team at Greenway Kia North could provide you with a knowledgeable and comfortable experience. We always aim for clarity in all aspects of the car-buying process. Thanks for sharing your positive feedback!

Greenway Kia North responded

We're so glad to know you had a wonderful experience at Greenway Kia North and found the car you were looking for. Thank you for your kind words, we appreciate it!

Greenway Kia North responded

We're thrilled our team could make your oil change experience a smooth success! Safe travels, and we'll see you next time at Greenway Kia North!

Greenway Kia North responded

We're delighted to know that you've had exceptional service experiences with us at Greenway Kia North! Thanks for choosing us and sharing your feedback. Safe travels ahead!

Greenway Kia North responded

We're so glad to know you had a wonderful experience with Ricardo and the rest of our team at Greenway Kia North! We appreciate your kind words, and we look forward to serving you again in the future. Safe travels!

Greenway Kia North responded

Henry, we're so glad to know that Gemoi was able to help you find the perfect car at Greenway Kia North. Thanks for sharing your experience and enjoy your new ride!