Greenway Kia North

Michael Shaw has no people's skills On 10/26/17 I had an oil change and tire rotation done at this location so I was surprised when the tire light came on while driving on 10/31/17. I wa On 10/26/17 I had an oil change and tire rotation done at this location so I was surprised when the tire light came on while driving on 10/31/17. I was at the VA in Lake Nona so I went to the nearest KIA location which was City Kia. There they told me that all my tires were in bad condition and I said that can not be possible cause Orlando KIA North never mentioned it a few days before. City Kia showed me my tires and told me that I can have a blowout if I continue to drive the car and assured me they had no affiliation to the Longwood location. While waiting on my car at City KIA I decided to call the service manager in Longwood Mike Shaw who had the nerve to tell me what difference does it make, you still found out a few days later. Maybe to him my life and the people in my car don't matter but to me they do. I would have not gotten on I-4 this past weekend or would have not taken 417 to the Orlando VA either. This guy has the worse customer service skills I have ever seen. All they told me was that I needed two filters which I did purchase the air filter. THEY NEVER TOLD ME THAT MY TIRES NEEDED TO BE REPLACED. All Michael Shaw cared about was getting me off the phone. Makes me super mad because every time I have had my car serviced at the Longwood location they pressure me to give them a good evaluation. Not to mention on 10/26/17 Mike Shaw had already given me a hard time because he did not want to honor something that a service employee had promised me in the past. I had the employee's name and all the info and Shaw still gave me a hard time in honoring what had been promised me. He finally did honor it. They also did not tell me that I needed a new battery when they are suppose to check when they do the oil change. City KIA showed me that my battery was going to give soon. Since my car has very low mileage, the salespeople always try to sell me a new KIA. I will be in the market for a new car soon but after my experience with Mike Shaw I wont be buying another KIA. More

Experience buying a car. Searched pre-owned inventory prior to visit. Mani worked with me to get the car I wanted and at a price acceptable to me. No pressure, very knowledgea Searched pre-owned inventory prior to visit. Mani worked with me to get the car I wanted and at a price acceptable to me. No pressure, very knowledgeable and I'm as happy as I can be with my purchase. Would definitely recommend this dealership and Mani, in particular. More

Excellent service I have bought 3 vehicles from this dealership, when I bring them in for service, it is always a pleasure working with the service team I have bought 3 vehicles from this dealership, when I bring them in for service, it is always a pleasure working with the service team More

Service Team I recently purchased a 2017 Kia Sorento and needed a oil change and my tire replaced because I had blowed the tire the day prior. The service team too I recently purchased a 2017 Kia Sorento and needed a oil change and my tire replaced because I had blowed the tire the day prior. The service team took me in and made sure I was beyond satisfied. I didn't have to reschedule when I arrived later than scheduled and they just added the tire maintenance on with the oil change so I didn't have to wait long at all. I was VERY SATISFIED! Thanks guys More

Almost perfect Had no real expectations when I started my search on TrueCar but was pleased to find exactly the vehicle I wanted. The price was right and info was c Had no real expectations when I started my search on TrueCar but was pleased to find exactly the vehicle I wanted. The price was right and info was completely accurate. My only disappointment, and it is minimal, was that a $100.00 discount off the top was promised and was not given. Also a $25.00 gift card was available if an email was printed and brought in. We don't have a printer so email wasn't printed. My bad, but couldn't they have just printed it and given me the card? We live too far from the dealership to go back for the $25.00. We lose I guess. Other than those to very small issues the experience was great! Donald Brooks More

Please read before you BUY/MAINTAIN your car at this place! This dealership makes money by having their services mechanics damage your car during services appointment and I will explain myself. I brought my ca This dealership makes money by having their services mechanics damage your car during services appointment and I will explain myself. I brought my car over couple times and everything seemed fine, until one day that they locked the car keys inside and in the process of opening the car they scratched all over the driver side... the manager was very apologetic "like that would solve anything" he said please let me have our painter take care of that for you he will be here next Wednesday you will drop your car and we will give you a rental for the days it may take us to fix it. well, they called and rescheduled. to not extend the story more we went back and forward rescheduling and never happened and we never return. Well, he had some light xxxxx that went back and my wife asked me to go back there have them do it since the car is a certified car cover by them. I went back as the boss said it. happens to be that light xxxxx are not cover in the warranty which is fine $150 bucks there. But that was not the bad thing the bad happened next... here we go again!!! they broke the chrome part of the front bumper once again. and once again the manager with the same story we are already in the second week for them to call me back and have it fixed. I won't even call them no more my first and last KIA Ever. I change my cars every 2 years and I have 3 and I also have my own company that won't be buying a car from them anymore. More

Excellent service Kia North makes me feel like one of the Kia fam9ily. The service is excellent and professional. I love my Kia Sorento and I receive lots of compliment Kia North makes me feel like one of the Kia fam9ily. The service is excellent and professional. I love my Kia Sorento and I receive lots of compliments on the car in my travels. More

Great service Always love coming the staff so nice and knowledgeable.. service is done reasonably time.. they don't jerk me around and they tell me what needs to be Always love coming the staff so nice and knowledgeable.. service is done reasonably time.. they don't jerk me around and they tell me what needs to be done and the price so next time I come it can get it done More

Maintenance Appointment As always great to see the team awesome customer service mentality. We love out KIA Soul and Visting the staff. Keep up the Amazing work at Orlando Ki As always great to see the team awesome customer service mentality. We love out KIA Soul and Visting the staff. Keep up the Amazing work at Orlando Kia North! More

Excellent service Orlando north Kia service is second to none, great experience! Very clean waiting room, service dept employees keeps you informed about the progress o Orlando north Kia service is second to none, great experience! Very clean waiting room, service dept employees keeps you informed about the progress of your vehicle... More