Greenway Kia North

Repeated Dissapointment I have been coming to this dealership for service for 6 years, since I bought my Kia (from a different dealership). The service has gotten worse over I have been coming to this dealership for service for 6 years, since I bought my Kia (from a different dealership). The service has gotten worse over the years in my opinion. This dealership always have a hard time finding me in their computer system, despite the fact I have been a loyal customer for years. Additionally, time it takes to perform simple service maintenance (oil change, tire rotation, etc) is outrageous most times. To consistently get a 2 hour estimate for an oil change is nearly unacceptable? Definitely looking to change providers More

It was good when in looking for new car came out with one Take take the time to help and explain everything to you. There is no rush They have patience. This is my 2nd kia. I will come back . Take take the time to help and explain everything to you. There is no rush They have patience. This is my 2nd kia. I will come back . More

LIARS DISHONEST LAWBREAKERS!!! Went to buy a 2020 Telluride LX. They had to order from KIA. Was given a Loaner as they kept my 2013 Ford Explorer. Was told ""car will be here tomorr Went to buy a 2020 Telluride LX. They had to order from KIA. Was given a Loaner as they kept my 2013 Ford Explorer. Was told ""car will be here tomorrow""many times. As i research there inventory I notice they have my 2013 Explorer was for sale with a Stock#. I call my Sales Guy and he says "no". So I act like im a new customer and chat with Antonio in Internet Sales and he tell me " Yes its available and yes we can test drive"" xxx...Truck is still under my Insurance and no contract signed..I was told that I was given $14k for my trade in to be told that was a lie. I was given 14k only if i financed thru KIA so if i financed thru CFE my trade in would only be $11.5...What a lie right in front of my 3 year old daughter. xxx Greenway Dealership!!!$2500.00 Rebate!!! More

Awesome Experience I’ve had my Kia Soul in twice. They do a great job! They have service specials, seem to have fair prices and they get you out quickly. I’ve had my Kia Soul in twice. They do a great job! They have service specials, seem to have fair prices and they get you out quickly. More

DO NOT service your car here unless you're a mechanic I brought my Kia Niro in on a Thursday for a routine oil change and tire rotation and it took THREE hours... They stated that they were training a new I brought my Kia Niro in on a Thursday for a routine oil change and tire rotation and it took THREE hours... They stated that they were training a new mechanic or whatever, so it's fine BUT when I brought the car in to service, I previously had a nick in the passenger rear tire, and when I brought the car home (I didn't have time to check before I left after waiting three hours) the same wheel with the nick was on the same axle.... I may not know everything about cars, but I know how a tire rotation works and you don't just take the tire off the axle, rotate it, and put the tire back on that same axle. SO, I brought the car in the next morning and told them that they didn't complete the service that I paid for. So they fixed it in another TWO HOURS.... A TOTAL OF FIVE HOURS AT THE FREAKING PLACE FOR AN OIL CHANGE AND A TIRE ROTATION. I could've done this service myself at home for that amount of time. xxxx. Not a single employee or manager came by to ask what happened, how they can help, or to offer compensation. I am a 24 year old, and I've worked in the customer service industry since I was 16 and even I have the capability to know that is terrible customer service. DO NOT bring your car here for service unless you're a mechanic yourself and can check that they've done what they said they've done. If not for the nick in my rim, I would have never known. I have to check my oil now to make sure they even changed that.... More

Better than previous experiences We chose to upgrade and had picked a vehicle online. A salesman "Rachid" called and I had asked several questions and had some specific details that n We chose to upgrade and had picked a vehicle online. A salesman "Rachid" called and I had asked several questions and had some specific details that needed to be met or I would just keep my car. When we,arrived at the Orlando KIA NORTH dealership, our vehicle was sitting out front. Our,specifications had,been already authorized and 2 hours later we were home. Now that's service, thanks Rachid, awesome job! More

Worst buying experience EVER!!!!!! !!BUYER BEWARE!! If you’re not an expert in the purchasing of a vehicle they will use the process to scam you. For example they told us they had 2 ke !!BUYER BEWARE!! If you’re not an expert in the purchasing of a vehicle they will use the process to scam you. For example they told us they had 2 keys to the vehicle from the beginning. After they couldn’t find the 2nd key they told us they would get us a 2nd key. Once the bank loan was complete they changed their story, Stated a 2nd key wasn’t written in the paperwork, and wanted us to buy the 2nd key for $250+. Salesman is very aggressive. During negotiations he wouldn’t explain how they are changing the numbers on you. They expect you to focus on the final number and hide the terms from you. The finance person will get visibly pissed off at you, bang things around, tell you how little you know about cars, and tell you that you’re going to regret it if you don’t purchase the extended warranty. And if you want to handle financing through your bank directly and bring them a check this just adds to his attitude. Once the bank loan is complete communication will stop and it’ll be like pulling teeth to get them to perform the repairs to the car as promised. They wouldn’t give me any paperwork or documentation once these repairs were done. They wouldn’t return calls or texts. It was a horrible game of pass the buck until the customer gets tired of it. My final thought is a certified KIA vehicle means nothing to them. To become certified the vehicle must pass a 150 point inspection. If a point doesn’t pass they are supposed to fix it to pass. I found several issues that they didn’t fix during the certified process. Mismatched tires, improper plugged/repaired tire, didn’t change the oil, the alignment was off and never checked. Who knows what else they get away with if the customer doesn’t notice it during the purchase? This dealership will scam you and smile doing it. I’ll NEVER go back there and never recommend anyone purchase a vehicle from them. More

Great! Good Service!the service deptament did a great job of greeting me and get my car serviced! The staff was very friendly and accountable! And the car wa Good Service!the service deptament did a great job of greeting me and get my car serviced! The staff was very friendly and accountable! And the car wash was needed! More