Greenway Kia North

Shady Kia Dealership, Buyers Beware On October 14, 2018 I arrived at the dealership and greeted by David Morey. I explained to David that my mother was trying to purchase a Kia Optima we On October 14, 2018 I arrived at the dealership and greeted by David Morey. I explained to David that my mother was trying to purchase a Kia Optima we found online. David quickly pulled up the listing and we went on a test drive around the block. The vehicle during the test drive didn't exhibit any problems, but we didn't drive the vehicle that rough. After test driving the vehicle David crunched numbers with us and after taxes and Dealer Fees, the price went from $7,999 to just over $11,000. I explained to David that this was too much considering the fact that the vehicle was used with just over 84,000 miles on it. I tried to talk down and eliminate the "Dealer Fees". David explained that the vehicle is still fairly new and it comes with a 100,000 mile warranty. In addition to that David explained that the reason why the vehicle has dealer fees attached to the overall cost is because they mounted new tires and gave the vehicle a certified pre-owned inspection. David was very adamant that the vehicle was mechanically sound. David insisted that "Dealer Fees" cannot be taken off due to a state law. He did cut the cost of the vehicle to $9,500. David brought Corey Clough to help close the deal. After hearing David out we weren't entirely sold right away and went to a few other dealerships. A few hours later we went back to Orlando Kia North and spoke to David. David was tied up with a customer and we spoke to Corey again. I asked Corey if we can talk down on price anymore. The final price we got to was $9,263, we purchased the vehicle. INITAL ISSUES: 1. Roughly a few weeks later we drove back to the dealership to pick up our Vehicle Registration. On the way back home we were trying to pass a vehicle on the interstate and I pressed on the gas, as soon as I pressed on the gas I hear a loud rattling sound and the car was struggling to pick up speed. This almost sounded like transmission was giving out. The drive home was fine and the car didn't have that problem after that particular situation. 2. On 12/01/18 after the first incident we noticed the vehicle didn't want to start right away. Sounded like starter issues to me. To make matters worse that night the A/C stopped blowing cold air. So we took it out for a drive around the block. It had seemed as if the problem had gotten worse. The car not only would not pick up speed, but it was smoking slightly from the exhaust pipes and you can smell a strong burning odor. Immediately after seeing this I called Orlando Kia North and spoke to Mohammed the Sales Manager. I explained the situation, Mohammed seemed like he couldn't care less. I explained that I want to bring the vehicle in as soon as possible and that we purchased it recently. Mohammed and I coordinated a date for Tuesday. Brought it in Tuesday and a bunch more issues transpired with service and warranty. I called Kia Corporate and filed a complaint. Ever since this Orlando Kia has failed to return any phone calls. I just got rid of the vehicle yesterday after 53 days of owning it. I was lied about a warranty and condition of the vehicle. Please do yourself a favor and don’t purchase a vehicle from this bad business. More

Satisfied Team was very attentive and accommodating. Although I didn't have an appointment, I was seen and the service was completed in a timely manner. Team was very attentive and accommodating. Although I didn't have an appointment, I was seen and the service was completed in a timely manner. More

Services Very good services and good customer service. I never have any trouble when come. Customer service takes good care of the services when I need them Very good services and good customer service. I never have any trouble when come. Customer service takes good care of the services when I need them and very friendly. More

Great service in the service department. They let me know about a recall that I had and took care of it during my visit. Asked if I would like a complementary car in the service department. They let me know about a recall that I had and took care of it during my visit. Asked if I would like a complementary car wash. Comfortable waiting area. Overall very pleased. More

The best service at any dealership hands down I will never use another dealership for service work ever again. The staff was friendly, honest, and kept me in the loop on my service. Finally some w I will never use another dealership for service work ever again. The staff was friendly, honest, and kept me in the loop on my service. Finally some who does what the day when they say it and at what it would cost. With all their amenities I looked up and handle yourself before I realized it I was ready. It was raining and my car was even brought to me underer a covered area so I don't get wet. Fantastic!!! More

Friendly fast service with no appointment The service writer greeted me and had me check all my lights and signals I was impressed. Thanks. I enjoy getting coffee or water and snacks. The service writer greeted me and had me check all my lights and signals I was impressed. Thanks. I enjoy getting coffee or water and snacks. More

Oil Change Waited about an hour or just over for an oil change. Asked to have my car washed afterwards and they told me it would be another hour for the wash. Th Waited about an hour or just over for an oil change. Asked to have my car washed afterwards and they told me it would be another hour for the wash. The wash time needs to be a lot less for customers. I was looking forward to having my car washed but didn’t have the time to wait for an additional hour. More

Worse buying experience ive ever had, should have walked out first did an online credit application, told i was approved, i told them i was trading in a 2014 Sorento for a new 2018 Sorento and did thier trade in first did an online credit application, told i was approved, i told them i was trading in a 2014 Sorento for a new 2018 Sorento and did thier trade in value, Also told them where i wanted my payments to be at. After arriving at dealership took vehicle out for test drive, it had over 3000 miles on it and found damage to back lid. I asked for another one same options he brought me one which i walked around but did not drive. Then they started asking me my personnal information which i said i already did a credit report which they said did not carry over, Well after over 4 hours of waiting there they tried to have me agree to way over monthly payments then i told them i wanted. So back and forth several times to get payment down. Then when i said forget it, they said should we send to banks for approval>> WHAT they made up their own payments/>> Then finance dept added a extended warranty i did not ask for,, When i left this vehicle also had over 3500 miles on it. also found small dent in back lid, Was told its a demo after i bought it. Are ALL their vehicles demos and damaged?? BE CAREFUL what u buy and watch Finance Dept More

Flawless Rob made the recall on my Kia painless. It was the best experience ever in a Kia dealership. I have had terrible experiences with sales, but this expe Rob made the recall on my Kia painless. It was the best experience ever in a Kia dealership. I have had terrible experiences with sales, but this experience made believe there are actually caring humans that work at car dealerships. -Thanks again Rob More

I am always treated very courteously. I really don't like having to wait for my car to be serviced but this dealership makes it less of a hassle. The customer waiting room is comfortable w I really don't like having to wait for my car to be serviced but this dealership makes it less of a hassle. The customer waiting room is comfortable with plenty of coffee and bottles of ice cold water on hand. More