Orlando Kia East - Service Center

Horrible customer service from advisor and manager. Did not take care of my car. Accused me of lying. Did not want to fix the issues they caused. Will never go back Did not take care of my car. Accused me of lying. Did not want to fix the issues they caused. Will never go back More

Dropped off vehicle on June 19th for several issues including engine. They determined I needed a new engine. Engine was covered under warranty. After lots of run around, they told me on the afternoon o including engine. They determined I needed a new engine. Engine was covered under warranty. After lots of run around, they told me on the afternoon of August 31 the vehicle was finished and ready to be picked up. When I got to the dealership on September 1 I found out that the sunroof was not fixed and they had to order parts. I asked why it wasn’t already done as they had plenty of time. Was informed they ordered the parts and forgot all about the repair. Parts were sent back after 30 days. They reordered the parts. Parts arrived on september 5th. When I dropped the vehicle back off I told them the headliner near the window was pulled down slightly. I was informed they did that and it would be placed back in the correct position when they finished the repair. Went back in on september 7th to pick up the vehicle as I was informed that the repairs were completed. The headliner and not been tucked back in. My service advisor said “we will have to order a part. We will call you when it arrives and you can bring it back in and we will fix that. Very frustrated that the work was not complete after having the vehicle for approx 75 days and a week after it was supposed finished I’m still waiting on parts. Steer (pun intended) of this dealership. More

Maintenance and future works were explained to me. Timely acceptance and return of vehicle as promised. Timely acceptance and return of vehicle as promised. More

I’m really so happy with the service from the minute I walk into the dealer. Everybody was really care they get to. My problem they solved it . Thank you so much. walk into the dealer. Everybody was really care they get to. My problem they solved it . Thank you so much. More

Everyone was polite and helpful the job on my car was done quickly and I was out of there in a short time. Thank you done quickly and I was out of there in a short time. Thank you More

My experience involved lack of communication by the business and incredible delays. I do not recommend. business and incredible delays. I do not recommend. More

I am very pleased with everything from the minute I came in to the minute I went out they were fast, sharp, straight, and honest in to the minute I went out they were fast, sharp, straight, and honest More

Individuals are not welcoming and do not show any interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil chan interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil change or anything if that sort. More

Horrible place to do business with. No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong or how long it would take until the day it was fixed a week later (warranty issue, they ordered the part and fixed without telling me). When I picked up the car it was nowhere to be found. Walked around the entire lot only for them to tell me it was dead so the key alarm wouldn’t work, and it needed a jump so I couldn’t leave anyway. They told me the day before that I need a new battery soon so I declined getting it from them and would go elsewhere, never addressed the urgency that I needed it NOW. Why bother giving me the keys and let me wander aimlessly knowing it’s dead in a back lot and needed a jump start. Lazy, uncaring workers. This was a second chance visit after another similarly bad experience. Will never return here again. More

I was told that nothing was wrong with my car and here it is not even 10 days later and my car won’t start again even though there is a brand new battery in it is not even 10 days later and my car won’t start again even though there is a brand new battery in it More