Orlando Kia East - Service Center

Service dept & service mgr inept. Service dept inaccurately misdiagnosed my Kia Soul twice. Add soon as they saw that I had a non-Kia alarm & stereo system installed (it was not splic Service dept inaccurately misdiagnosed my Kia Soul twice. Add soon as they saw that I had a non-Kia alarm & stereo system installed (it was not spliced into to any warranty wire item), they wanted to get 861.00 for a battery harness that they said was melted due to alarm wire on battery post. I towed my car to a mechanic who looked at harness & found no damage. We took pictures. Serv Mgr Gina didn't care. Then they said it was main wire harness. Wanted 1900.00 for that. Had car towed again to mechanic. He found nothing wrong w/ wire harness. He sd that the aux fuel pump was bad. Kia refused to do the correct job and insisted their diagnosis of wire harness was correct. The svc mgr Gina was consistently rude and belligerent to me. She mentioned court. I never threatened getting a lawyer. She kept saying that she took pictures. Very obnoxious. I called her Mgr who happens to be the district mgr. To this day. I have never received a call back from him. In the end,.she is keeping to the diagnosis of the wiring harness, and they found nothing wrong with the aux fuel pump. **a little history of the aux fuel pump. In the last part of March 2017, the car didn't start one morning. Had it towed there. They called back saying it was the fuel pump. They replaced it. The car still wasn't working. The service rep didn't know that there was 2 fuel pumps in my type of car until the Kia tech support told him. It was the 2nd fuel pump that wad bad. They finally fixed it.** The service dept is rude and clueless. More

Convenient, quick, and shuttle access Great service including free car wash and shuttle service. Able to not miss work due to drop off and pick up. Plan to be back for my next oil change Great service including free car wash and shuttle service. Able to not miss work due to drop off and pick up. Plan to be back for my next oil change or service. More

In and out, it was fast. When in for an oil change and was in and out. I even got to order a winshield sun shade. All in a jiffy. Thanks Edwin When in for an oil change and was in and out. I even got to order a winshield sun shade. All in a jiffy. Thanks Edwin More

Very unprofessional! Kia motors deceived the customers when purchasing a vehicle. When you take your vehicle for service there's always an issue pertaining the warranty.Th Kia motors deceived the customers when purchasing a vehicle. When you take your vehicle for service there's always an issue pertaining the warranty.Thank you! More

Kia Orlando East Service was great! They took the time to explain and address issues. The waiting area is amazing and the time flies by. Great customer service at the Service was great! They took the time to explain and address issues. The waiting area is amazing and the time flies by. Great customer service at the Service station. More

Xavier always does a great job Xavier is great, I am back on Tuesday 9/19for a Oil Change and Tire Rotation. I know all will go well as always. Theo (Orlando) Xavier is great, I am back on Tuesday 9/19for a Oil Change and Tire Rotation. I know all will go well as always. Theo (Orlando) More

Awesome Service Department I was having problems with the air on my tire. After filling it up 3 times in 2 weeks I called the service department and they got me in asap. Even th I was having problems with the air on my tire. After filling it up 3 times in 2 weeks I called the service department and they got me in asap. Even though we had just been hit by Hurricane Irma! I was worried about having to buy a new tire but they determined it was only a loose valve stem. Xavier went above and beyond to fix it and the awesome service manager threw in a free car wash because leaves where still stuck to it from the hurricane. I love the dealership. You have a customer for life. More

a/c diagnostic Was given 2 different diagnoses as to why my a/c didn't work. In the end was told I needed a new pump. Funny thing is, it has been working fine sinc Was given 2 different diagnoses as to why my a/c didn't work. In the end was told I needed a new pump. Funny thing is, it has been working fine since system was charged. More

customer oriented the sales team was courteous . The service department goes above and beyond to meet the customers needs. I will continue to buy Kia for years to come the sales team was courteous . The service department goes above and beyond to meet the customers needs. I will continue to buy Kia for years to come. More

The worst! Wish I could rate a negative zero!! From lack of communication, organization, sense of urgency in getting their customers out the door, to customer s Wish I could rate a negative zero!! From lack of communication, organization, sense of urgency in getting their customers out the door, to customer service (or lack thereof). What a joke! With the exception of that guy Xavier, the rest of the staff need more training and/or perhaps unpaid time off until they can get it together. Your customers spend too much time and money there, to be treated as if we're another number. And will someone PLEASE make sure there's water, snacks etc.stocked? Always out! Geesh! More