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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews

1,149 Reviews of Orlando Kia East - Service Center

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October 26, 2023

Everyone was extremely helpful and Pleasant that's why I drove from Palm Bay to Orlando. The girl behind the counter was soooooo nice. Yo should be happy with them. Thank you More

by DAVONHUGHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The girl behind the counter I rate a 5+
Oct 26, 2023 -

Greenway Kia East responded

Davon, we're delighted to know that our team at Greenway Kia East made your trip from Palm Bay worthwhile! Thanks for the shout-out and for choosing us. Safe travels!

October 26, 2023

As always great service. Our service advisor was very knowledgeable and attentive and addressed all of our concerns More

by HIPOLITOIGLESIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 26, 2023 -

Greenway Kia East responded

We're glad to know you had a great experience with our service advisor at Greenway Kia East! We always aim to be knowledgeable and attentive. Thanks for your feedback, we appreciate it!

October 25, 2023

I waited 2 hours for nothing to be done or fixed! They didn’t fix the code, or the lights all coming up, the tires were over inflated between 4-7 pounds too much. I provided the code but that wasn’t More

by GLOCKGUY1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt helped me but I didn’t talk with anyone else
Oct 27, 2023 -

Greenway Kia East responded

I'm sorry for the inconvenience. We strive to provide efficient service and clear communication, yet it seems we fell short of this goal during your recent visit. I will be reaching out to our team to better understand what happened here and would appreciate the opportunity to speak with you too. Please reach out directly to me using the address I've included below so we can discuss how best to rectify this situation. Thank you, Ginam Carpio - Service Manager ginamcarpio@greenwayauto.com

October 25, 2023

Matt provided excellent customer service by keeping me informed and transparent with regards to the warranty. More

by Sheena Mohammed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Westberg
Oct 25, 2023 -

Greenway Kia East responded

Sheena, it's great to know that Matt kept you well-informed about the warranty at Greenway Kia East. We appreciate your feedback and look forward to serving you again for any of your future needs!

October 25, 2023

I had to have my car towed in after having extensive work done at another Kia dealership. Long story short, Carlos in the service department was so helpful and transparent about the issues with my car and he More

by TRISHA D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos A.
Oct 25, 2023 -

Greenway Kia East responded

Trisha, it's great to know that Carlos was able to provide you with the excellent service we strive for at Greenway Kia East. We appreciate your kind words and are here if you need anything else!

October 25, 2023

Easy drop off, clean facility and car was ready when promised. I’ll be back. More

by Shawn Hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Enrique
Oct 25, 2023 -

Greenway Kia East responded

Shawn, thank you for taking the time to write us a review! We are thrilled that you had a timely and easy service experience with us at Greenway Kia East. We look forward to helping you on your next visit!

October 24, 2023

Great service knowledgeable on time service good recommendations I don’t know what else to say More

by Santurce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiarah
Oct 24, 2023 -

Greenway Kia East responded

Thanks for the great review! At Greenway Kia East, prompt service is always our aim and we're so glad to hear you can count on us. See you down the road!

October 23, 2023

The problem was it was over a month to get a small part in that I was never notified that it even came in at all. It took repeated calls on my own just to find out what was going on! Plus, I found out they More

by CARLHAMMER644
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
Oct 23, 2023 -

Greenway Kia East responded

Carl, I'm sorry to learn about the delay and miscommunication regarding your part order. This is not reflective of our usual standards for customer service, and I'd like to look into this further to ensure all of your concerns are addressed. Please reach out when you have a moment so we can discuss this in more detail. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 23, 2023

My vehicle was towed to this location for recall work and although the work was completed, the logistics was a nightmare!!!! More

by mandtbenjamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew in service department
Oct 23, 2023 -

Greenway Kia East responded

Customer service is our priority and it's disappointing to see your visit fell short of 5 stars. I would be grateful for the chance to speak with you about this feedback to better understand how we can improve our processes. Please consider reaching out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Oct 23, 2023 -

mandtbenjamin responded

I sent an email to the general manager of Greenway Kia East, but would like the opportunity to speak with you also. Michele Benjamin 410-852-0630 Mandtbenjamin@aol.com

October 22, 2023

Joshua Is a great person to work with out standing customer service reliable friendly I came in for service and he took my car right in More

by noquendo7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
Oct 23, 2023 -

Greenway Kia East responded

We're glad to know that Joshua provided outstanding customer service during your visit at Greenway Kia East. Thanks for sharing this positive review!

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