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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews
Call Service Center (844) 637-1389

1,149 Reviews of Orlando Kia East - Service Center

Sort by
October 28, 2023

Absolutely Terrible! ! The worst experience I’ve ever had. Telling anyone I know with a KIA not to go there! More

by P.J.MARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
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Oct 30, 2023 -

Greenway Kia East responded

I'm really sorry to hear about your experience. We strive for excellence in all we do and it's clear that we fell short during your visit. If you're open to discussing this further, please reach out directly so we can address any issues or concerns you may have had. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

October 28, 2023

I’ve never had an issue and never pushed into getting more repairs than I need. This place has always been good to me and I choose them over any Kia dealer. More

by CAROLANNMCCREERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos was kind enough to text me in regards to my car as I’m deaf. I appreciated it.
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Oct 30, 2023 -

Greenway Kia East responded

We appreciate your trust in our team at Greenway Kia East! It's great to know that you've consistently had positive experiences with us. We look forward to continuing to provide the same level of service for all your future visits.

October 28, 2023

Some of the staff is great and some are questionable. Purchasing was a breeze. Easiest ever. More

by FORTUISBELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Williams
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Oct 30, 2023 -

Greenway Kia East responded

Thank you for reviewing your buying experience and congrats on your new ride! I am happy to hear that everything went smoothly. If you would like to share any additional feedback to help our team members improve, I would be happy to discuss your concerns. Best, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

October 28, 2023

Terrible service, horrible at getting back to you and overall lack of professionalism. I continue to wait for a call back regarding recalls my car has for over a week when I was assured a prompt solution More

by alina_mila22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
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Oct 30, 2023 -

Greenway Kia East responded

Alina, I'm sorry to read about your experience. We strive for prompt and professional service so it's concerning that you've been waiting on a call back regarding recalls. Please reach out directly so we can expedite this process and address any other concerns you may have. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 27, 2023

When it comes to servicing your car, ask for Matt specifically. He got my car in quickly, made sure I understand the work being performed, and communicated with me often. The dealership itself is cle More

by leo.campos.321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Oct 27, 2023 -

Greenway Kia East responded

We're glad to know that Matt and our team at Greenway Kia East provided you with a top-notch service experience! Thanks for the shout-out about our clean, comfortable dealership, too, it means a lot!

October 27, 2023

Great customer service, Will definitely recommend and helped me with everything I needed. Answered all my questions. More

by YFORD0251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Oct 27, 2023 -

Greenway Kia East responded

We're glad to know you had a great experience with our team at Greenway Kia East! We appreciate your recommendation and are always here to answer any questions. Safe travels in your new car!

October 27, 2023

They said that they will call me when the sensor that my car needs comes and I’m still waiting. More

by PAUSSULYPULIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Greenway Kia East responded

I'm sorry to hear you have not received timely updates from my team. I want to make sure you receive the information you need - please contact me at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 26, 2023

I did this already. Obviously you do not read these. Displeases with price add ons More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Greenway Kia East responded

Mike, customer service is our top priority and I sincerely apologize if we've left the wrong impression. We take customer feedback seriously and appreciate all input you leave. I'm very sorry to see you're unsatisfied with our add-ons. If there's anything else you'd like to share that might help us make improvements going forward, please feel free to reach out to me directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 26, 2023

Outstanding service. Great location and agent advisor amazing thank you. I be back to my next oil changing. More

by bernardosilva.tug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No remember
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Oct 26, 2023 -

Greenway Kia East responded

We're delighted to know you had an outstanding service experience at Greenway Kia East! We look forward to seeing you again for your next oil change. Safe travels until then!

October 26, 2023

Carlos was amazing as always in the service department. Hicham in the finance department answered some questions I had even though he was busy. I truly appreciate the customer service. More

by SECONDURSELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hicham B.
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Oct 26, 2023 -

Greenway Kia East responded

We're glad to know that our team, especially Carlos and Hicham, were able to assist you effectively at Greenway Kia East. We always aim for excellent customer service! Thanks for your review.

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