Orlando Kia East - Service Center

The dealership was nice and clean, and the staff was very nice and friendly. I enjoyed chatting with Matthew while waiting for my vehicle. He was super friendly and helpful. nice and friendly. I enjoyed chatting with Matthew while waiting for my vehicle. He was super friendly and helpful. More

Absolutely HORRIBLE service, when I arrived for my appointment there was no one around for me to give my keys, no one asked me if I needed help, I wandered aimlessly for 10 minute trying to find someo appointment there was no one around for me to give my keys, no one asked me if I needed help, I wandered aimlessly for 10 minute trying to find someone to help me, then when I finally found someone he was rude, didn’t say anything to me except “we’ll call you when your car is ready” and about some recalls that he could check for free — but no one told me when my car was ready so I had to drive there only for no one to have any clue where my car is. The service manager Joseph was so nice, and he was probably the most helpful person there and helped us out because once again we were uninformed that our maintenance package did not include tire rotation, however that is what we were told by the finance manager when we purchased the car. Then we spoke with the finance manager who completely lied to my husbands face about the tire rotation coming with the service package, REFUSED to offer us basic customer service, and then accused my husband of yelling at him when my husband was simply trying to get the truth out of him. I will NEVER visit this location again. Love my car, hated the dealership. Awful experience I wish I could leave 0 stars. More

Would not recommend. Dishonesty. Majority of the employees are not friendly and very lazy. Horrible Dishonesty. Majority of the employees are not friendly and very lazy. Horrible More

The service department has always been a great experience for me. The work is always completed in a reasonable amount of time. for me. The work is always completed in a reasonable amount of time. More

quick simple and easy process! Got an oil change Monday and it was super speedy and accurate! Got an oil change Monday and it was super speedy and accurate! More

Service professionals always courteous and proficient. Customer service is inherent in every single step of the service process, from calling in to make service appointment all the way to final check out Customer service is inherent in every single step of the service process, from calling in to make service appointment all the way to final check out counter where you pay. More

Friendly and efficient check in, clean and light waiting area and on time finish of all work area and on time finish of all work More

Kiarah was FANTASTIC! She got me in quickly for minor user error and had recalls fixed, all in just a few hours! Kiarah and her team are great! She got me in quickly for minor user error and had recalls fixed, all in just a few hours! Kiarah and her team are great! More

Tremendous flexibility in accommodating my appointment. Was very happy to be out within one hour. Was very happy to be out within one hour. More

Kiarah came through to accommodate my appointment within less than 48 hours. Thank you very much! less than 48 hours. Thank you very much! More