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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews
Call Service Center (844) 637-1389

1,149 Reviews of Orlando Kia East - Service Center

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November 04, 2023

Installed my car incorrectly. Did not care to refund installing fee after 3 weeks. Very unprofessional. Has to use towing truck and Uber to go to work because it was incorrectly. More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
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Nov 06, 2023 -

Greenway Kia East responded

Sheila, I'm really sorry to read about your experience. It's important that our customers feel they're treated fairly and professionally, so it's concerning to see we've missed the mark here. I understand you're upset and that we've lost your future business, but we'd like to make sure this present issue gets properly addressed. If you're willing to discuss this further, please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 04, 2023

Best general manager ever: Joe Best salesman ever: Simon Best dealership ever: Greenway Kia East More

by GLOINYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon
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Nov 06, 2023 -

Greenway Kia East responded

We appreciate your kind words about Joe, Simon, and our team and will be sure to pass them along. Thank you for choosing Greenway Kia East!

November 04, 2023

Very clean. They got me out quickly. Matt in service listened to me when I brought my car in. More

by HANDKBLUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 06, 2023 -

Greenway Kia East responded

Thanks for the review! We appreciate the kind words about Matt and hope to see you again at Greenway Kia East!

November 03, 2023

The car lost freon and the dealer said that the A/C, was working good. I have the feeling the tech didn't want to look for what was wrong. The Longwood Greenway Kia found the evaporator is defective. This i More

by Jove1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Nov 04, 2023 -

Greenway Kia East responded

I'm sorry to read about the issue you've had with your A/C. We certainly want our customers to have a reliable vehicle and it's disappointing that this wasn't your experience. I'd like the opportunity to look into this for you, so please reach out when convenient. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 02, 2023

Excellent customer service, it was a great experience, the agent was nice and helpful all the time. Definitely i will be back for mu next car. More

by jorgegutierrez19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Greenway Kia East responded

Jorge, we're delighted to know you had excellent customer service and a great experience with our team at Greenway Kia East. We look forward to assisting you again when it's time for your next car!

November 02, 2023

Customer Service was great. He was to assist me with touching baw with the appropriate Service Asvisor regarding the status of.my appt and the services needed. More

by richeduworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop, Gina Carpio, Kenny, and Emmitt.
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Nov 02, 2023 -

Greenway Kia East responded

We're glad to know that our team at Greenway Kia East was able to provide you with great customer service and keep you updated on your appointment status. Thanks for the positive review!

November 02, 2023

Pedro is very helpful, he is always kind and willing to help. The rest of the staff is great too More

by Santescallon58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Sotolongo
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Nov 02, 2023 -

Greenway Kia East responded

Thanks for sharing your kind regards for Pedro and the Greenway Kia East team! We love to see five-star reviews on our page.

November 02, 2023

The service was fast and at time they advised will be … waiting room clean but lack of water or coffee More

by ccastilca72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Nov 02, 2023 -

Greenway Kia East responded

We appreciate your feedback and are glad to know you found our service at Greenway Kia East prompt. We'll take note of the amenities in the waiting room for future improvements, thank you!

November 01, 2023

It was a long process, but good. They give you a license plate out the door. More

by HENRYSANFORD40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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Nov 02, 2023 -

Greenway Kia East responded

Thank you for the review, Henry! We hope to see you again at Greenway Kia East!

November 01, 2023

They were helpful and gave me options on how to go about the situation with the car.. More

by arelisacevedo25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Nov 02, 2023 -

Greenway Kia East responded

Thank you for the review! We appreciate your support of Greenway Kia East and are here to help if you need anything in the future!

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