Orlando Kia East - Service Center

I have been going to this dealership for the past 4-5 years and there is no doubt in my mind that the reason I continue to go back is because of the customer service that Chad Charlton provides on a regu years and there is no doubt in my mind that the reason I continue to go back is because of the customer service that Chad Charlton provides on a regular basis. It is refreshing to be able to take my car into the service area and not have to worry about misleading information. Chad takes the time to explain my options for each maintenance item that comes about so that I can make an informed decision about services and avoid taking unnecessary risks. My car always works better when I pick it up from the shop. In addition to the great attention to detail that is directed towards my vehicle, Chad has taken the time to get to know me and my family. The bottom line is Chad Charlton is the reason I have been a proud and loyal Kia customer. (Chad) Thanks for all the time you spend taking care of both my families and my car services. More

Chad is our "go to guy". He is always willing to answer questions and is proactive in keeping our 2006 KIA Sedona in tip top running condition. We know whenever we bring in our car Chad will not to answer questions and is proactive in keeping our 2006 KIA Sedona in tip top running condition. We know whenever we bring in our car Chad will not only complete the work we request or is required but is on the lookout for prospective problems. If we can't get the job done on that visit he lets us know we should plan to have it done as soon as we can. He is always professional i.e. courteous, knowledgeable and friendly. He is never to busy to answer questions and never makes you feel uncomfortable about asking them. He is never condesending or impatient. Thank you Chad for all your assistance. More

Chad is the best representative that I have ever had especially when it comes to car service. Always approachable, always informative, always tells me the status of my car, and what needs to be done for especially when it comes to car service. Always approachable, always informative, always tells me the status of my car, and what needs to be done for next visit. I can feel at ease when my car service is done. More

I would definitely recommend Chad to anyone for his extraordinary efforts at Kia dealership. He always manages to have a smile on his face and works very hard to make my visit much easier. Chad is very extraordinary efforts at Kia dealership. He always manages to have a smile on his face and works very hard to make my visit much easier. Chad is very knowledgeable about any problems that I may have with my car and recommends certain options that he feels would best suit me. Chad also works hard to get to know customers on a more personal level and is genuinely interested in what others have to say. More

Chad is one of the easiest people to deal with I have ever met. He is friendly, efficient and helpful. I cannot think of anyone else I would rather deal with on service related issues than Chad. He ha ever met. He is friendly, efficient and helpful. I cannot think of anyone else I would rather deal with on service related issues than Chad. He has always been able to answer my questions regarding the service I'm getting and he keeps me information if I have an upcoming service due. More

My service advisor Chad is fantastic. He takes the time to explain the work that is being done and I appreciate his positive attitude and willingness to help me out. to explain the work that is being done and I appreciate his positive attitude and willingness to help me out. More

I consider Chad to be an exceptionla employee. He has assisted me with the service on both Kia's for a number of years. He has always been very professional in his dealings with me, he is honest, knowle assisted me with the service on both Kia's for a number of years. He has always been very professional in his dealings with me, he is honest, knowledgeable and displays a high level of integrity. I would recommend Chad for the position of Service Manager when a position comes available. He represents the company extremely well. He is the reason I return to the dealership for all my service. More

For the past eight years I have been a Happy Kia Sorrento owner, due in part to an excellent product and a superb service department, My service rep Chad is more like a good friend than a service rep. He is owner, due in part to an excellent product and a superb service department, My service rep Chad is more like a good friend than a service rep. He is moe than helpful, and has made the overall experience so pleasant we would think of going nowhere else for our next Kia. I only wish he were a salesman too, because I trust him. More

Chad Charlton has always provide excellent customer service. I am always greeted with a smile and "how can I help you". My Kia is always serviced in a timely manner. Chad explains problems service. I am always greeted with a smile and "how can I help you". My Kia is always serviced in a timely manner. Chad explains problems and lets me know what I need for my Kia in a way that is easy for me to understand. His GREAT SERVICE is the reason that "YOU WILL SEE ME IN A KIA." I would highly recommend this dealership and the great Service Dept. Thanks Chad. G. Ortiz Fl. More

I would definitely recommend this dealership, and especially Chad, to everyone I know. As a woman, my experience with other dealerships has not always been positive. Chad really listens when I expl especially Chad, to everyone I know. As a woman, my experience with other dealerships has not always been positive. Chad really listens when I explain (in my non-technical terms) what is going on with my car. Truly this is a rare quality. I always feel confident that he will do his best to find and solve the problem. More