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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews

1,149 Reviews of Orlando Kia East - Service Center

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November 14, 2023

Automatically checks for recalls and were fixed on the same say. No need to schedule another appointment. More

by CAREYFORD1432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Greenway Kia East responded

We're glad to know you appreciated our efficient recall check and repair service at Greenway Kia East. We always aim for one-visit solutions! Thanks for the review.

November 13, 2023

Service was great. Customer service was excellent and very professional. Service was performed in a timely manner. Thank you! More

by ylwilliams818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Greenway Kia East responded

Thanks for the feedback! We're glad to know you had a great experience with our team at Greenway Kia East. Your satisfaction is important to us and we appreciate your support!

November 12, 2023

I have been going to Kia East Orlando for all my oil changes and maintenance. They always do a great job and always provide excellent customer service. Shelby and Matt are very knowledgeable and do an More

by James Hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby, Matt
Nov 13, 2023 -

Greenway Kia East responded

James, we're glad to know that Shelby and Matt have been providing you with excellent service at Greenway Kia East. It's important for us to keep our customers informed about their vehicle needs. Thanks for your trust in us!

November 11, 2023

She took care of my vehicle quickly. That made my day easier because I had a lot to do that day. More

by C.LEIRIAS
Recommend Dealer
Yes
Employees Worked With
Shelby
Nov 13, 2023 -

Greenway Kia East responded

We are glad to hear that your team took excellent care of you and your vehicle. Thank you for choosing Greenway Kia East.

November 11, 2023

Carlos was amazing. He really seems to know what’s going on what needs to be done. I talked to several people and got the same story which was information I already knew More

by debbs760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Enrique
Nov 13, 2023 -

Greenway Kia East responded

We're glad to know that Carlos was able to provide you with the information and assistance you needed at Greenway Kia East. Your feedback is greatly appreciated, and we'll make sure it reaches him! Thanks for your review.

November 11, 2023

Misleading and inaccurate information. Parts wasn’t put in as requested. Car came back filthy inside and out More

by saudias7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Nov 17, 2023 -

Greenway Kia East responded

I'm sorry to read about your recent experience. We strive for transparency and accuracy in all our services, so it's disappointing to learn we've fallen short of that standard with you. Additionally, returning a vehicle clean is part of our service commitment, and I apologize if this was overlooked. Please reach out directly so we can address these issues properly. Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 11, 2023

They did the service of my kia sorento and forgot to put one the lock nut. More

by ELIZABETHCHAMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Greenway Kia East responded

Elizabeth, we strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. We hope to have the opportunity to improve your experience with us next time. Please reach out to me if I can assist you now. Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 11, 2023

First time service for and didn't fix it. Not feeling optimistic with the mechanics. More

by RRODPR76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't work with any of them in the liat
Nov 17, 2023 -

Greenway Kia East responded

I'm disappointed to hear that we let you down. I want to see what we can do to make things right and work towards earning back your business. If you're interested in my help, please reach out to me at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

November 11, 2023

I got in and out in a timely fashion. Everyone was Knowledgeable and professional. I was comfortable in the waiting area. More

by seda9865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Nov 13, 2023 -

Greenway Kia East responded

We're glad to know you had a smooth and comfortable experience at Greenway Kia East. Our team always aims for efficiency while providing professional service. Thanks for the positive feedback!

November 10, 2023

As always during the past 12 years the service was excellent every time. Joshua did a wonderful job from arrival to departure. That’s why I will always stay with Greenway KIA East. More

by VETTERUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Nov 10, 2023 -

Greenway Kia East responded

We're so glad to know that you've had consistently excellent service with us at Greenway Kia East over the past 12 years! Your kind words about Joshua's efforts are much appreciated. We look forward to seeing you again down the road!

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