Orlando Kia East - Service Center

Easy to make appointments once you arrive your checked and vehicle is taken in. Waiting time is good depending on what issues they find with car. and vehicle is taken in. Waiting time is good depending on what issues they find with car. More

Extremely dissatisfied with my experience. I have a Kia Optima suffering from heavy oil consumption. I’m aware that this is a common problem with my vehicle based on an engine defect. There’s I have a Kia Optima suffering from heavy oil consumption. I’m aware that this is a common problem with my vehicle based on an engine defect. There’s even a class-action lawsuit ongoing for this same scenario. Instead of checking engine I was told I need an oil consumption test that cost $500. Unfortunately, that is not covered under either warranty I have power train 10yr/100k or rod bearing 150k. I decided not to get the test done because I don’t believe that is reasonable and dealership is prolonging the problem instead of being proactive and fixing the issue. I expected to at least have a check on my engine for worn parts that could quality under power train. Instead I’m in the same spot I started at. More

New service manager she’s very rude. She lost your company $750 maintenance contract just because she wouldn’t do an air filter that had a coupon for that they let expire out of my coupo She lost your company $750 maintenance contract just because she wouldn’t do an air filter that had a coupon for that they let expire out of my coupon book not telling me it was right one year and all my charges we used, so goodbye to your service department More

My car had a recall and a rebuilt motor was installed. Since then it’s been broken down 4 times and has been in your service center, combined over numerous appts, for nearly 2 months. During that time I Since then it’s been broken down 4 times and has been in your service center, combined over numerous appts, for nearly 2 months. During that time I dealt with service advisors Carlos and Josh who were helpful and sympathetic. However, repeated requests to speak with the service manager, Gina went unanswered. Despite multiple phone calls, voice messages, text messages and request to the service advisors for her to call me, I never heard from her. Furthermore, when I confronted her in the lobby at one of my repeated visits, she denied having any knowledge of my repeated requests. Instead of trying to help the situation, she was rude and defensive. Due to the lack of communication from Greenway management, I was forced to reach out to Kia corporate for help. In the end, a tech line case was opened and engineers from Kia were ultimately brought in to diagnose the ongoing issue. If your vehicle broke down that many times and spent months in service, I would think a manager would reach out at least one time. Unfortunately this was not the case. I heard absolutely nothing from her. Moreover, no other services were offered during this extended time without my vehicle. When ask about a rental or loaner vehicle, I was told to rent my own. $1400 later, I’m working with Kia Corporate for some kind of reimbursement. I understand that your technicians had to wait for instructions from tech line, but the lack of professionalism and customer service from your “management” is inexcusable. You’re lucky to have good employees like Carlos and Josh because they were the only ones who showed a willing to help. More

Very friendly staff. Clean environment. Fast service Great location. Many staff members and courteous service Clean environment. Fast service Great location. Many staff members and courteous service More

Quick. Convenient. The dealership worked quick on my car. I wanted a tire rotation but they were honest with me to say I needed new tires instead. Convenient. The dealership worked quick on my car. I wanted a tire rotation but they were honest with me to say I needed new tires instead. More

I have received no assistance in resolving the issue with my car. Despite having it serviced multiple times, the car continues to experience breakdowns. I was informed that Kia is unable to offer any solutio my car. Despite having it serviced multiple times, the car continues to experience breakdowns. I was informed that Kia is unable to offer any solutions, even though the issue with my car is not a result of negligence or poor care, but rather due to an unresolved “recall”. Regrettably, my car has been sitting at the Greenway Kia East dealership for almost a month now, and I have not received any updates since October 18th. I would recommend considering purchasing a vehicle from a different company, as Kia's service and customer support have proven to be unsatisfactory. More

The service was timely and professional. My service advisor, Matt Westberg, was friendly and knowledgeable. His staff was very efficient as well!! Kudos to them all! My service advisor, Matt Westberg, was friendly and knowledgeable. His staff was very efficient as well!! Kudos to them all! More

Love the friendly welcome and excellent service took car back right at appointment time only waiting 1 hour from start to finish back right at appointment time only waiting 1 hour from start to finish More

Good exp. Straight forward, friendly sales and customer service. Pretty happy with our vehicle purchase. I plan to return to this dealer in the future. Straight forward, friendly sales and customer service. Pretty happy with our vehicle purchase. I plan to return to this dealer in the future. More