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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews

1,149 Reviews of Orlando Kia East - Service Center

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November 21, 2023

It was good I had a software update done on my car so it was fast More

by catrizzle95
Recommend Dealer
Yes
Employees Worked With
Matt?
Nov 22, 2023 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team delivered a prompt service experience while updating your software. We're always here to deliver seamless experiences, shank you for your review!

November 21, 2023

Was greeted with a friendly smile and got me in and out no complaints Snacks and water while you wait More

by chrisrodriguez
Recommend Dealer
Yes
Employees Worked With
Carlos
November 20, 2023

Very friendly crew, fast service, the crew kept me very informed of my visit, service status. I’m very satisfied with Carlos and the Kia service crew. More

by JOSHBENUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 20, 2023 -

Greenway Kia East responded

Josh, we're delighted to know you had a positive experience with Carlos and our team at Greenway Kia East. We appreciate your feedback about the quick service and communication. Thanks for choosing us!

November 20, 2023

Excellent experience and fast solutions to our problems And concerns, Matt went above and beyond More

by Jose.mateo
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 20, 2023 -

Greenway Kia East responded

There is nothing better than a great review. Thanks for giving Greenway Kia East your business, Jose!

November 19, 2023

Appt for brakes was at 1020, advisor said car should be done after lunch. I arrived back at 1600 to be told that my car hadn’t been started. No one ever called, my car was finally ready over 24 hours lat More

by JANEY436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt advisor
Nov 20, 2023 -

Greenway Kia East responded

I'm sorry to read about the delay you experienced during your recent appointment and the lack of communication. We aim for efficient and timely service, so it's disappointing to know we fell short in this instance. I'd like to discuss this further with you and see how we can make things right. Please reach out at your earliest convenience - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Nov 21, 2023 -

JANEY436 responded

Thank you, no.

November 19, 2023

Matt was incredibly kind and extremely helpful! He genuinely went above and beyond to help me get everything sorted with my car. Once I dropped my car off it was a really quick turn around before e More

by RAZBY
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 20, 2023 -

Greenway Kia East responded

We're so glad to know that Matt was able to provide you with such a positive experience at Greenway Kia East! It's great hearing how quickly your car issues were resolved. We'll be sure to pass on the kind words, and we look forward to assisting you in the future!

November 18, 2023

Great customer support and transparency! No pushing and fair pricing negotiation of my purchase of used car More

by dsolanas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nawfal
Nov 20, 2023 -

Greenway Kia East responded

We're glad to know you had a great experience with our team at Greenway Kia East! We always aim for transparency and fair pricing. Thanks for choosing us, enjoy your new ride!

November 18, 2023

Everything was great except the invoice showed 2 items under "the following work was recommended but not performed". No one mentioned or discussed those items with me. I didn't see them until I got home. More

by cyndeedonato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neither of those people are familiar to me.
Nov 20, 2023 -

Greenway Kia East responded

Cyndee, we appreciate your feedback and apologize for any confusion regarding the invoice. We strive to maintain clear communication with our customers at Greenway Kia East. Please feel free to reach out again so we can address those recommended items properly!

November 17, 2023

Great customer service. I brought the car in the night before service and left them a note for the morning with the key. I called to confirm work scope and continued with More

by dead.theologians.society
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 17, 2023 -

Greenway Kia East responded

We're glad to know that your experience with us at Greenway Kia East was smooth and hassle-free. We always aim for efficient service, so it's great to see we hit the mark! Thanks for choosing us!

November 17, 2023

Staff is knowledgeable, caring and friendly. Can always answer any questions that I may have and interested in my concerns. More

by FIRPHOEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in the service department
Nov 17, 2023 -

Greenway Kia East responded

We're delighted to know that our team at Greenway Kia East was able to assist you with all your queries and concerns. Thank you for the positive feedback!

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