Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews
Call Service Center (844) 637-1389

1,149 Reviews of Orlando Kia East - Service Center

Sort by
December 02, 2023

Dealership will not honor their deals made with customers and they treat customers like they do not want return customers More

by MARKWTUCKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Greenway Kia East responded

Mark, I'm sorry to read about your experience. We value all of our customers and strive for their satisfaction. It's concerning that you feel we didn't honor a deal made with you - this is not how we aim to do business. Please reach out so we can discuss the matter further and find a resolution together. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

December 01, 2023

My oil change was done in a timely manner and my service advisor kept me informed. More

by CAROLP1954
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
Report | Print
Dec 01, 2023 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks, Carol!

December 01, 2023

My first time visiting this dealership. Found that the greeters upon my arriving were very friendly and were very interested as to why I was there. Done the work I needed and Vehicle was re More

by LLOYCE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
Report | Print
Dec 01, 2023 -

Greenway Kia East responded

We're delighted to know that your first visit to Greenway Kia East was a positive one! Our team always aims for friendly service and timely work. Thanks for the review, we look forward to seeing you again in the future!

November 30, 2023

I'm afraid it wasn't a very good experience. Matthew was very nice but the specific reasons I visited your KIA dealership service department was not even close to being satisfied. I have More

by edeprima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew in service
Report | Print
Nov 30, 2023 -

Greenway Kia East responded

I'm sorry to read about your recent experience with us. It's important that our customers leave feeling satisfied and it seems we missed the mark during your visit. I'd like to personally look into this for you, especially regarding the issues with your dash light and gas reimbursement claim. Please reach out at a time convenient for you so we can address these concerns directly - Thank you! - Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Nov 30, 2023 -

edeprima responded

Thank you, Ginam. I appreciate your reply. I did speak to someone who called me about a new car, but I told her on the phone about my service experience. She said she would mention it to Matthew. Later on is whe I received a link for the review. A little background is that I bought the car in Oct 2011 in Schenectady, NY and when I moved here I did have KIA (Orlando West somewhere) service it for the same engine light. They did a 125k service and tried a total fuel injection flush. The light went off for about 1-hr. The car runs brilliantly, so I'm not worried about engine failure (it did get a rebuilt engine during a recall) it's just an annoying light. It doesn't blink, it's static. But the low tire pressure light is doing the same. Maybe it can be fixed, maybe not. But it's not normal to stay on all the time. The other improvement thing is a non-working radio. Matthew has all my warranty info. This would be the 3rd radio in this car (the original of course, then a replacement in 2017 (I think) and now this one under my extended-extended warranty). He said a replacement isn't in stock, that's fine. One can be ordered or maybe put a used one in, but something should be done. One more thing I forgot to mention (my fault) and pretty minor but the cruise control is a little finicky. It takes several tries to get it to "set". Again, pretty minor since I don't do a huge amount of long distance highway driving like I used to. Contact me anytime or I'll call you. No rush. 518 653-8441 edeprima@live.com

November 30, 2023

Great customer service. Always courteous and keeps us informed on thevstatus of my vehicle. Easy pick up More

by Rbriggs
Recommend Dealer
Yes
Employees Worked With
Xxx
Report | Print
Nov 30, 2023 -

Greenway Kia East responded

We're glad to know you had a positive experience with our team at Greenway Kia East. We always aim for top-notch customer service and clear communication. Thanks for the feedback!

November 28, 2023

Service manager was extremely helpful. Found myself in a pinch with my vehicle and she made a way for me. Thanks to her and her staff for going above and beyond More

by Dherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina and Carlos
Report | Print
Nov 28, 2023 -

Greenway Kia East responded

Dherrera, we're glad to know our service manager and the team at Greenway Kia East were able to assist you during a tough time. Thanks for recognizing their efforts!

November 28, 2023

I bought car to be fix. Took care of the problem. Was in and out within a hour. Outstanding customer service. More

by JEANCUDEROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Greenway Kia East responded

Jean, we're glad to know you had a great experience at Greenway Kia East and that our team was able to assist efficiently. Thanks for the positive feedback!

November 27, 2023

Great service and everyone was really nice. Happy to find out I didn’t have to wait long for my car to be fix very fast service. More

by Corissa.bowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Greenway Kia East responded

Corissa, we're glad to know you had a great experience with our team at Greenway Kia East and that your car was fixed quickly. Thanks for the positive feedback!

November 27, 2023

Personal was pleasant and helpful. I would recommend service there at Kia. Thanks for your help. More

by chococs2000
Workmanship
Recommend Dealer
Yes
Employees Worked With
Shelby
Report | Print
Nov 28, 2023 -

Greenway Kia East responded

Thank you for the positive review of Greenway Kia East and your recommendation! We appreciate your business and hope to see you down the road.

November 26, 2023

Matthew is an absolute wonderful help. Made sure I was handled timely and efficiently. He was very polite and friendly. More

by Kimb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Nov 27, 2023 -

Greenway Kia East responded

We're delighted to know that Matthew was able to assist you efficiently and courteously at Greenway Kia East. Your feedback is greatly appreciated!

1
...
74
75
76
...
115