Orlando Kia East - Service Center

No one was able to help me check out to leave as everyone was in a meeting. The assistants were rude and basically told us to just wait - the mane in front of me had already waited 30 minutes and I had an ap was in a meeting. The assistants were rude and basically told us to just wait - the mane in front of me had already waited 30 minutes and I had an appointment to get to. Poor customer service when everyone meets at the same time More

Excelente servicio , fue rápido y seguro, espere en la sala y me informaron cuando estaba terminado el trabajo! Buena atención , gracias sala y me informaron cuando estaba terminado el trabajo! Buena atención , gracias More

Went in for an oil change and my oil wasn’t even changed. Car broke down two weeks later and had to take it in again. Car broke down two weeks later and had to take it in again. More

Very professional, friendly. Do a good job. And always honor the warranty Shelby treats me like a family member. Nothing is too much for her. Do a good job. And always honor the warranty Shelby treats me like a family member. Nothing is too much for her. More

Highly unprofessional staff whom completely lack communication or follow through. They seem to intentionally drag out expectations in order to avoid having to give customers rental cars. When you fi communication or follow through. They seem to intentionally drag out expectations in order to avoid having to give customers rental cars. When you finally can speak to someone, they seem like you’re bothering them and like it’s a chore to find out the status of your vehicle. I’ve been promised call backs five times in the last week, waiting for my car. Of which, one of them should have been to qualify whether or not I could get a rental covered by warranty. Not a single call has been made to me. They even have a texting service that no one responds to. Not only will I never purchase a vehicle with any associated dealership again, I’ll actively dissuade anyone I know from making a purchase as well. More

Carlos did a great job. Carlos did a great job. Carlos did a great job. Carlos did a great job. Carlos did a great job. More

Everything went smoothly from the moment I got there to the moment I left. Waited 2 hours for my car to be finished with its recall and oil change. No issues. the moment I left. Waited 2 hours for my car to be finished with its recall and oil change. No issues. More

I was taken care of as soon as I walked in the door for an oil change. I was greeted with a smile. The paperwork to sign was brought to me in the waiting area. I was out within the hour and on my way. I a an oil change. I was greeted with a smile. The paperwork to sign was brought to me in the waiting area. I was out within the hour and on my way. I also was greeted with a smile by another service agent, Carlos, that has taken amazing care of my family and I in the past. More

They were efficient, courteous, and helpful. Helped me get to and from with their shuttle. Helped me get to and from with their shuttle. More