Orlando Kia East - Service Center

Great service, hands down Xavier is super helpful, patient and knowledgable. Each time I stop in he greets me with a warm smile, a firm handshake and is very courteous. Emplo Xavier is super helpful, patient and knowledgable. Each time I stop in he greets me with a warm smile, a firm handshake and is very courteous. Employees like Xavier are a huge reason why I am a Kia customer. Keep up the great work Xavier. If I had come across this survey earlier I would have done it sooner. More

Service department I took my car in for a rotation and alignment and the service guy wanted to charge $57 to take the wheel locks off the car. What a joke since they hav I took my car in for a rotation and alignment and the service guy wanted to charge $57 to take the wheel locks off the car. What a joke since they have the master set for kia locks. The funny thing is they lost the original lock but wanted me to pay for it!! The service advisor came up with some xx without looking at the car that they needed to be cut off and would take 1/2 hour of labor to get them off More

I’ve NEVER had a better experience than I did here! I’m a single mom whose daughter attends UCF. She had a problem with her vehicle. So I came to town, for the day, to take care of the issue. Her vehicl I’m a single mom whose daughter attends UCF. She had a problem with her vehicle. So I came to town, for the day, to take care of the issue. Her vehicle couldn’t be fixed that day, so we made an appointment and they assured me they would take her back home after she dropped it off to be repaired, so she could get to her classes. While fixing the one problem, the mechanics came across other things that desperately needed to be fixed. Not wanting my daughter to go through this again, I asked for it to be fixed. And knowing that I was on a limited budget, they worked to find me the lowest prices possible for the parts. They made a very stressful time much more tolerable. They had her vehicle ready to go quickly, because they knew it was her only means of transportation and she had to get to work the next day. I felt like they REALLY cared about us...and they definitely have a repeat customer in us for any future service needs. Thank you soooo much Xavier...much appreciation to your Manager and team!! More

Lazy Service Staff I brought my car in for an oil change and your service staff don't come out to greet you, which is annoying but I could deal with that. Then after t I brought my car in for an oil change and your service staff don't come out to greet you, which is annoying but I could deal with that. Then after talking to the girl at the counter and her telling me it would be an hour and 15 minutes I go sit in your freezing waiting area. Two hours and thirty minutes later a guy calls my phone and leaves a voice mail my car is ready. Yet no one came to the waiting area to get me. So if I didn't look at my phone how much longer would I be waiting? After asking that to your rep he was like "oh thought you dropped the car off " but no apologies. And then when he tells me he is taking me to the cashier, I asked why I had the service warranty he asked why I didn't tell the original girl I had it. One you are the service rep, two no one asked me! If I didn't have this stupid service package I would never take my car back. When I was sold it, I was also told your car gets washed each time but that has never happened. So maybe take a little more focus out of sales and train your service staff on proper ways to treat your customers. More

Edward is the best service advisor He made me feel like a VIP customer. Always goes the extra mile to make me and my Kia Forte happy. I went in for an oil change and ended up getting a He made me feel like a VIP customer. Always goes the extra mile to make me and my Kia Forte happy. I went in for an oil change and ended up getting a lot more done for a great price. More

expensive, unreliable maintenance Bought my 2014 Kia Soul here...and as I expected, there were the usual games that come with haggling for a price. The manager Hicham Belaharsa was dow Bought my 2014 Kia Soul here...and as I expected, there were the usual games that come with haggling for a price. The manager Hicham Belaharsa was down right rude. I acually refused to deal with him directly. Freddy Alvria was my salesman and he was very nice..he was the best part of the experience. But honestly what I am truly not satisfied with is the service dept. The oil changes and maintenance is very expensive and there are never any discounts or coupons worth printing. And to top it off the last time I went there and had a schedule II maintenance they did not change the cabin and air filter even though it was put down that they did. When I took my car in for an oil change at another business they showed me my filters and they were filthy. No way in that many miles those filters would look like that. When I called the service dept, I got the run around as expected. She was "pretty sure" they got changed and couldn't imagine why someone would put down that they changed them when they didn't. Really? Laziness on the part of the staff? Cost cutting by charging me for a part that wasn't actually replaced? Said she was sorry but made no offer of making it right. Surprise, surprise. Won't be bringing it back. More

Regular Service I brought my Amanti in for oil change and service. I had a call that my car was ready and that everything was OK. I was ready to go but decided to rea I brought my Amanti in for oil change and service. I had a call that my car was ready and that everything was OK. I was ready to go but decided to read the inspection report. There were a number of issues that were flagged. Why wasn't this highlighted, when I was called so that I can authorize the repairs over the phone and not make another trip and when I came to collect the car? This is a lost opportunity for more business plus great inconvenience to the customer. This was not the first time so I would not blame the employees. It is an issue of not having a protocol to follow. A simple checklist for the employee would help : Did you inspect the car with the client on arrival and before releasing the car? Did you brief the client on the phone and when he came to collect the car about the inspection report? More

Purchasing and service This is my second Kia and the second time dealing with Orlando Kia East. My salesperson, William Lamb was new, but he did a great job in getting me wh This is my second Kia and the second time dealing with Orlando Kia East. My salesperson, William Lamb was new, but he did a great job in getting me what I wanted. Service is great. More

3RD REPAIR ATTEMPT TRUNK OPENING SPORATICALLY!! FIRST TIME I WAS TOLD REMOTE WAS WORKING ALRIGHT , I EXPLAINED THIS HAPPENS WITHOUT REMOTE AT ANY TIME, LID SPRINGS OPEN!! ASKED AT LEAST TAKE BACK FIRST TIME I WAS TOLD REMOTE WAS WORKING ALRIGHT , I EXPLAINED THIS HAPPENS WITHOUT REMOTE AT ANY TIME, LID SPRINGS OPEN!! ASKED AT LEAST TAKE BACK AND CHECK LATCHES FOR TIGHTNESS. SEVERAL WEEKS LATER AND TWO MORE RANDOM OPENINGS TRYED AGAIN, THEY DOGGEDLY TOOK VEHICLE IN AND ONCE AGAIN SAID EVERYTHING CHECKED OUT. ASKED TO SPEAK WITH SERVICE MANAGER ABOUT FREQUENCY ISSUES AND WAS TOLD SHE WAS NOT AVAILABLE AND THAT THEY COULD NOT SPEAK ABOUT TECH ISSUES. I ASKED FOR CORP NUMBER AND SPOKE TO DANIELLE IN ATLANTA TO EXPLAIN AND PLEASE OPEN A FILE AND WHY WAS I GIVEN THE RUNAROUND. SHE SAID SHE WOULD REQUEST RECORDS. SEVERAL WEEKS LATER AFTER MANY REQUEST SHE WAS SENT INFORMATION.. THIS IS MY 3RD TIME ,STILL HAVE NOT MET THIS SERVIE MANAGER AND CAR IS LOCKED UP FOR THE WEEKEND, NO ONE KNOWS WHERE THE KEYS ARE OR WHAT HAS BEEN FOUND OUT, PLUS VEHICLE WAS NOT LOCKED INSIDE BUT PARKED IN A CORNER OF THE LOT! BEEN VERY RAINY OFF / ON AND I DO NOT NEED A FLOOD DAMAGED CAR ALSO!! WAS TOLD THAT IF THEY COULD NOT DUPLICATE I WAS OUT OF LUCK. THIS PROBLEM HAS BEEN TRACKED THRU OUT THE U.S. AND CANADA ON 2012-2014 OPTIMAS PRIMARILY AS SEARCHED ON GOOGLE. YET THEY STILL WILL DO NOTHING ABOUT AND DENY A PROBLEM EXIST. FRUSTRATED AND SEEKING A GOOD CLASS ACTION ATTORNEY. ANYONE PLEASE HELP More

Worst service experience I had my wife's Sportage towed to Orlando Kia East the last week of November with an engine problem. It took two weeks for Kia East to get the warrant I had my wife's Sportage towed to Orlando Kia East the last week of November with an engine problem. It took two weeks for Kia East to get the warranty claim for a new engine approved. Once approved, Edward stated the engine would be in the following Tuesday and in the car by Friday. I called on Friday and they did not have the engine. I spoke with Gina, Edward’s boss, who did not offer to reimburse us for our rental – she did finally give us a loaner for the last three weeks. Throughout the process our service manager Edward and his boss Gina did very little to keep us informed of what was going on. I had such a hard time getting in touch with Edward that on several occasions I had to drive to the dealer to get an update. I tried emailing Edward but the email address on his business card would not work. Gina finally took over keeping me informed once I told her about my problems with Edward. At week number three I requested a transmission service while the car was there and Gina told me she would insure it was complete. Two more weeks go by and I only hear from KIA America (Corporate). I explained my problems with Daniel Burk and she promised to speak to Gina about the lack of communication. Daniel stated that it was Kia’s policy that the dealer contacts me every two days with and update – this did not happen. I was finally contacted by Edward last Tuesday to inform me that the timing belt was not included with a new engine and that I would have to pay $91 for it. I don’t mind the charge but this is in poor taste. He stated that the car would be ready by Friday (this was the second time he promised our car ready by Friday). The weekend came and went and still no car or phone call with a reason why it was not ready. Daniel from Kia corporate called again this Tuesday to see if we were satisfied with the work performed. She was shocked when I told her we did not have the car nor did we receive a phone call. Edward called yesterday to let me know everything was complete. My wife arrived today to pick-up the car and the transmission service was not complete. Gina argued with my wife and basically told her I was lying about requesting the service. The technician helping my wife stated it would take another 45 minutes. My wife informed them that she had to get home immediately because she paid a babysitter to watch our kids. She asked if she could keep the loaner for a few hours while she made arrangements for our kids. The technician laughed and stated that they do not give loaners for services. Her options were to wait or leave without the service. During this time I was on the phone with Gina who was yelling at me and accusing me of lying. In the background I could hear my wife crying. Once I spoke with her she stated that the technician told her that she had now wasted ten minutes discussing the problem. My wife felt like she was being tag-teamed and abused by the staff. After my wife broke down in tears Gina offered to get the GM. She returned and stated the GM only spoke to customers during the week but she could leave a voice mail. My wife left crying. I am in the Army and I am currently gone for several months so you can only imagine how frustrating this is for me. This whole experience has guaranteed we will never buy another Kia or Hyundai. We will surly avoid any dealership owned by this dealer. More