Orlando Kia East - Service Center

everything went pretty good. I was 10 minutes late but that didn't seem to mess up anything up. I was 10 minutes late but that didn't seem to mess up anything up. More

The staff was friendly and courteous Joshua answered any questions I had My favorite place to go with any issue concerning my car questions I had My favorite place to go with any issue concerning my car More

I give a rating of excellent, depending on how well the service advisor treats me. service advisor treats me. More

The employees were friendly and helpful. My vehicle was ready in less time than I expected. My vehicle was ready in less time than I expected. More

Horrible They are absolutely horrible I would never buy another car there. The majority of the staff is rude another car there. The majority of the staff is rude More

Great service on time everything was excellent The car was serviced in good time. Carlos was fantastic. was serviced in good time. Carlos was fantastic. More

Dry receiving. Vague explanations and expectations. Over inflated prices. Avoided providing possible alternatives. For instance, I was told two fuel injections were Vague explanations and expectations. Over inflated prices. Avoided providing possible alternatives. For instance, I was told two fuel injections were 'malfunctioning,' and that needed replacement without even trying to perform a cleanup treatment first. Wanted to charge other pieces in case the tech broke the ones that had to be removed. I was also given a $258 pricing for each injector. When researching on my phone, I found the same ones at $140. Labor pricing was presented at $200 per hour for 5 hours, way above average. The experience left me with an uneasy feeling as I felt I was being attempted to be deceived. More

I have chose your dealership instead of Carmax's. It's been months since my last visit and nothing has improved from the previous visits. No communication at all. No call backs, no reply to text. I t It's been months since my last visit and nothing has improved from the previous visits. No communication at all. No call backs, no reply to text. I tried calling the day my car was done and the phone rang 60-70 times and no one picked up! More

Welcomed me in, got my service approved through my maintenance plan and got everything done within an hr and a half. This was perfect to get the job done maintenance plan and got everything done within an hr and a half. This was perfect to get the job done More

Worst dealership I have ever dealt with in my life! Brought my car for recall work under warranty. Had never had any major issues with the car until after the work they did at Greenway Kia East. After Brought my car for recall work under warranty. Had never had any major issues with the car until after the work they did at Greenway Kia East. After the "repair" the car kept having issues related to their shoddy work. Independent repair shop had to fix the problems because Greenway Kia refused to help me unless I paid huge sums of money out of pocket for issues that their incompetent technicians caused. Customer service is nonexistent here. The reps won't even give you their name on the phone. The repair rep wouldn't let me speak to the service manager, stating HE could only speak with the manager, not customers! WHAT? Rudest "customer service" ever, then had the gall to ask why we went to outside repair shop to get repairs done, claiming that only they can do maintenance on the car! Tired of going here, being charged a massive diagnostic fee, then told nothing is wrong, even after other shops write up what is wrong FOR them! Run, don't walk, away from this dealership. More