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Orlando Kia East - Service Center

Orlando, FL

4.1
1,154 Reviews

1,154 Reviews of Orlando Kia East - Service Center

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March 02, 2024

They didn't fix the problem. No one spoke with me about it when I picked the car up, just handed me the keys. So when I drove home and realized at least one of the three things I More

by MICHELLEHUDJUSTER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know, I was just handed keys then they walked away
Mar 02, 2024 -

Greenway Kia East responded

I'm sorry to hear about your experience. It's important that our customers are kept informed and receive all necessary paperwork, so it's concerning to see we've missed the mark here. I understand your worry regarding the other two issues with your car - let's get this sorted out together. Please reach out at a time convenient for you so we can address these concerns directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 02, 2024

The people who did the work on my car left a very sharp blade on my daughter's sit. We almost had a terrible incident. You need to be more careful when dealing with people's cars! More

by paulogapp
Recommend Dealer
No
Employees Worked With
Shelby Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
Mar 05, 2024 -

Greenway Kia East responded

Safety is our top priority and I'm really sorry to read about this incident. We'll certainly address this oversight with the team involved, but I'd also like to discuss your experience with you directly if possible. Please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 02, 2024

The dealership responded to my request promptly. Even though I had to wait for the arrival of the engine to be able to receive a rental car to use as a means of transportation, the dealership kept m More

by ljovac
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
March 01, 2024

I was fifteen minutes early and they got right on my car. I was out in less than an hour. Good job More

by Ladydy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Greenway Kia East responded

Thank you for the review! We appreciate your business and hope to see you again at Greenway Kia East!

March 01, 2024

I took my car in to lookat a defective radio and two recalls. Recalls were done and I will get a new radio soon. Just waiting on the dealership to call for a new appointment to get the radio replaced. More

by frankakadar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Greenway Kia East responded

Frank, it's great to know that we could assist with your recalls at Greenway Kia East. We'll be in touch soon about the radio replacement appointment. Thanks for your patience!

February 28, 2024

Very high pressure and felt taken advantage of Left me with feeling buyers remorse and will not recommend this dealership More

by meuyhazy5
Recommend Dealer
No
Employees Worked With
Me
Feb 29, 2024 -

Greenway Kia East responded

I'm truly sorry to read about your experience and the feelings of pressure you've described. We strive for a comfortable, no-pressure environment so it's disappointing to know we missed that mark with you. Your feedback is important and I'd like an opportunity to discuss this further if possible - please reach out at your earliest convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

February 28, 2024

Not completely pleased. They didn't told me my wipers water was low and my coolant was low also. More

by WFRET29
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Feb 29, 2024 -

Greenway Kia East responded

We strive to deliver thorough and communicative service so it's disappointing to see we let you down. It's never our intention to inconvenience our customers and I'd like to do what I can to improve your experience. If you're willing to speak with me, please feel free to reach out when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 28, 2024

Very good, no problems. Very good, had no problems. Car took a reasonable time to get finished More

by RUSSELLGOLF
Recommend Dealer
Yes
Employees Worked With
FIYINFOLUWA ADEYEY
Feb 28, 2024 -

Greenway Kia East responded

It's great to hear you are satisfied with your service experience! Thank you for stopping in and leaving Greenway Kia East a five-star review.

February 26, 2024

Quick, easy to access and kind. I bought my car there almost 6 months ago. This was my first maintenance. They make everything so easy. While service going on , I take coffee and so More

by BARIS.SAHIN.CAN
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
Feb 26, 2024 -

Greenway Kia East responded

We're glad to know your first maintenance visit at Greenway Kia East was a smooth one! Our team always aims for quick and easy service. We look forward to seeing you again for your next maintenance appointment!

February 25, 2024

Service Dept is awesome. Sales is not. Service Dept is awesome. Sales Department is not. I am still bittersweet about the awful deal they made. More

by GGMCUEVAS
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
Feb 29, 2024 -

Greenway Kia East responded

We appreciate your feedback! It's great to know that our Service Department at Greenway Kia East met your expectations. We're sorry to learn about the less than satisfactory experience with our Sales team, and we'll definitely take this into consideration for future improvements. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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