Orlando Kia East - Service Center

I have been doing business with KIA since 2005 when I purchased my Sportage. Chad has been wonderful since the day he started working there and he has given me so much trust in KIA that I am planning on purchased my Sportage. Chad has been wonderful since the day he started working there and he has given me so much trust in KIA that I am planning on buying another car from this dealership! More

I am a director of a customer service division so I tend to be very critical of the quality of customer service given. Chad is amazing, he is helpful, professional and very efficient. I have only been to to be very critical of the quality of customer service given. Chad is amazing, he is helpful, professional and very efficient. I have only been to this deal 3 times for basic service in 2 years and he actually remembered me each time. I would recommend this dealer hands down! Thanks Chad for being such a great guy! More

Edward was very helpful. He is always friendly and very knowledgeable. I trust what he tells me about my service. I would recommend Edward and this dealership to anyone. knowledgeable. I trust what he tells me about my service. I would recommend Edward and this dealership to anyone. More

I have given the rating I have because Edward Cotto knows his business. He is respectful and kind. He makes us feel very important every time we are there. He is always prompt with our appointments and me his business. He is respectful and kind. He makes us feel very important every time we are there. He is always prompt with our appointments and meets our every need. We have purchased our third Kia Sedona Mini Van and love it. We have loved all of our Sedona Mini Vans since 2000. We always have two in use at a time! More

Chad has always gone above and beyond to help us with our Kia. He makes sure any request we have is taken care of right away! Kia. He makes sure any request we have is taken care of right away! More

Chad has serviced my car in the past so now when I bring it in for service I always ask for him. He has always seemed interested and concerned. His interactions with me have been very pleasant so I feel co it in for service I always ask for him. He has always seemed interested and concerned. His interactions with me have been very pleasant so I feel comfortable leaving my car. I trust him to help me prioritize the services and repairs needed. When the car has been in for a length of time he calls me to update me on the progress. I feel that when I leave my car in his care that he will do his best to make sure the car will receive the service/repair that it needs. More

I had a transmission problem with my car and needed to have it towed to a dealership for warranty repair. Even though I work on South Orange Blossom Trail RIGHT BEHIND the dealership, I decided to bring i have it towed to a dealership for warranty repair. Even though I work on South Orange Blossom Trail RIGHT BEHIND the dealership, I decided to bring it to Orlando East as that is where I bought it from and they are the ones I trust. Sure enough, they helped me with a big smile, fully explained what was wrong with my vehicle and what they were going to do to repair it, exactly how long it would take and provided me a very nice rental so I could get to work. The very next morning, they called me just as they had promised and my car was fixed and ready to go. Due to my work schedule I was not able to pick it up until after the Service Dept had closed. They made arrangments with the sales dept for me to return the rental and pick up my car after they were closed which was extremely helpful. This is my 2nd car I've bought from Kia and due to the AMAZING service Orlando East has provided me, I am now a lifetime customer and do not plan on going anywhere else for a vehicle. I work for a very large automotive school and will definitely be bragging not only on the Kia product but on this particular dealership. :) More

The reason I gave the rating I did is because Chad knows what customer services is all about. He finds out exactly why you are there. He takes care of every problem I have with my car. He detects if some what customer services is all about. He finds out exactly why you are there. He takes care of every problem I have with my car. He detects if something else is wrong besides what you brought it in for. He is about saving money and having the customer satisfied. He never lets you leave saying "I should have taken my car somewhere else." He makes you feel special because even if you are not having a good day, he makes you smile. And he is always smiling too! If something is wrong with your car, he tells you the truth. If this man can get a raise, I suggest it happens because he definitely earns his pay. He gets you in and out of there and not spend all day waiting for your car. If it is going to be a while, he informs you. I always ask for Chad because there is no one else like him. Its not that other staff is not courteous and polite, but Chad stands out above the rest! More

I notmally take all my cars to chevy but i gid not have the time. I was in the area and i saw ur new building and decided to stop there instead. chad was extremely professional and respectful of my time. T the time. I was in the area and i saw ur new building and decided to stop there instead. chad was extremely professional and respectful of my time. This was my first visit at the dealership and I fully plan on returning. More

Chad always makes me feel like my car and I are his most important clients. He always takes my call; listens to the problem or need and sets up an appointment that works for me. When I arrive, Chad is effic important clients. He always takes my call; listens to the problem or need and sets up an appointment that works for me. When I arrive, Chad is efficient and so friendly. He always helps me determine the best, most cost effective way to keep my car in top shape. I do like my Spectra, but it is the level of service that you receive at the dealership that keeps you coming back. I will be a lifelong Kia driver thanks to Chad and his amazing attention to detail and to the customer, me! More