Orlando Kia East - Service Center

Worst service experience I had my wife's Sportage towed to Orlando Kia East the last week of November with an engine problem. It took two weeks for Kia East to get the warrant I had my wife's Sportage towed to Orlando Kia East the last week of November with an engine problem. It took two weeks for Kia East to get the warranty claim for a new engine approved. Once approved, Edward stated the engine would be in the following Tuesday and in the car by Friday. I called on Friday and they did not have the engine. I spoke with Gina, Edward’s boss, who did not offer to reimburse us for our rental – she did finally give us a loaner for the last three weeks. Throughout the process our service manager Edward and his boss Gina did very little to keep us informed of what was going on. I had such a hard time getting in touch with Edward that on several occasions I had to drive to the dealer to get an update. I tried emailing Edward but the email address on his business card would not work. Gina finally took over keeping me informed once I told her about my problems with Edward. At week number three I requested a transmission service while the car was there and Gina told me she would insure it was complete. Two more weeks go by and I only hear from KIA America (Corporate). I explained my problems with Daniel Burk and she promised to speak to Gina about the lack of communication. Daniel stated that it was Kia’s policy that the dealer contacts me every two days with and update – this did not happen. I was finally contacted by Edward last Tuesday to inform me that the timing belt was not included with a new engine and that I would have to pay $91 for it. I don’t mind the charge but this is in poor taste. He stated that the car would be ready by Friday (this was the second time he promised our car ready by Friday). The weekend came and went and still no car or phone call with a reason why it was not ready. Daniel from Kia corporate called again this Tuesday to see if we were satisfied with the work performed. She was shocked when I told her we did not have the car nor did we receive a phone call. Edward called yesterday to let me know everything was complete. My wife arrived today to pick-up the car and the transmission service was not complete. Gina argued with my wife and basically told her I was lying about requesting the service. The technician helping my wife stated it would take another 45 minutes. My wife informed them that she had to get home immediately because she paid a babysitter to watch our kids. She asked if she could keep the loaner for a few hours while she made arrangements for our kids. The technician laughed and stated that they do not give loaners for services. Her options were to wait or leave without the service. During this time I was on the phone with Gina who was yelling at me and accusing me of lying. In the background I could hear my wife crying. Once I spoke with her she stated that the technician told her that she had now wasted ten minutes discussing the problem. My wife felt like she was being tag-teamed and abused by the staff. After my wife broke down in tears Gina offered to get the GM. She returned and stated the GM only spoke to customers during the week but she could leave a voice mail. My wife left crying. I am in the Army and I am currently gone for several months so you can only imagine how frustrating this is for me. This whole experience has guaranteed we will never buy another Kia or Hyundai. We will surly avoid any dealership owned by this dealer. More

First time buyers High quality service! Very respectful and helpful to our needs. Every question was answered promptly and with great knowledge! This guy is great loved High quality service! Very respectful and helpful to our needs. Every question was answered promptly and with great knowledge! This guy is great loved the attitude! More

SERVICE not here First of all I love my Kia. Not to happy with the fuel economy. Estimated 36 MPG hwy. Actual 27 MPG hwy. I was there today for an oil change, new wipe First of all I love my Kia. Not to happy with the fuel economy. Estimated 36 MPG hwy. Actual 27 MPG hwy. I was there today for an oil change, new wipers, poor mileage, and windshield washers not working. I asked for specific numbers stored in the car's computer. They are diagnostic numbers that might indicate the reason for poor economy. They did not address the poor economy. "Everything is normal" they said. 35% lower than advertised MPG is not normal. The technicians notes said the windshield washers were not working. REALLY? I brought it there for that. Why even tell me? I'm covered by the factory warranty. Why not just fix it? They brought my car back in and fixed them. FYI As I waited I saw all their new cars had an addendum price sticker of $4000.00 added to the price. Basically $4000 for pin stripes and nitrogen in the tires. I am shopping for a new Kia for my wife. Won't be buying here! An experience not worth repeating. More

best service All the employees at this location are amazing and friendly. I would definitely recommend my friends, family, and Co workers to come visit. Thank you All the employees at this location are amazing and friendly. I would definitely recommend my friends, family, and Co workers to come visit. Thank you for the great service. Elizabeth Martin More

Ask for Brandon G!!! I was not in the market for a vehicle, I just purchased a brand new 2013 Optima at the end of last year. I was at the dealership on 12/08/14 waiting f I was not in the market for a vehicle, I just purchased a brand new 2013 Optima at the end of last year. I was at the dealership on 12/08/14 waiting for my vehicle to be serviced. I was helped by a very nice young man Brandon who asked if everything was going ok with my car and if I was enjoying it. Brandon offered to show me the new 2015 Optima while I waited for my car. Based on the GREAT experience I had with Brandon, I was ready to buy a new car when I was not even looking to purchase right now! Brandon was very knowledgable and taught me things about my car that I did not know. He was EXCELLENT! Brandon also showed me a Sorento when I told him that I had just had a baby since I bought my car and may need to upgrade in the near future. I have to admit, I was not very happy with my first purchase from this dealership last yeat, but if I had any doubts on buying another Kia, Brandon changed all that. He certaintly has made me a loyal Kia cusstomer. I feel like I may be able to upgrade my car sooner than I thought. I will most definitely be back to get my Sorento and I hope Brandon is there to help! More

Sales I recently brought my 2012 Kia Optima in for service and while my husband and I were sitting there many salespeople walked by without speaking to us. I recently brought my 2012 Kia Optima in for service and while my husband and I were sitting there many salespeople walked by without speaking to us. Melinda was the only one who came to see how we were doing and if there was anything she could help us with. We ended up trading in our 2012 Kia Optima for a 2014 Kia Optima and that would not have happened without Melinda. She was a joy to work with and I would love to do business with her again when we trade in for our next new Kia. More

Awful experienced-was lied to about work being done Work not complete,,strut was left extremely loose could've caused bad accident for me and my children-all I got was sorry,spoke to manager and nothing Work not complete,,strut was left extremely loose could've caused bad accident for me and my children-all I got was sorry,spoke to manager and nothing except sorry and will fix and take off work fees-I expect that they should've given me parts at costs also due to problem and danger that I was put in and the fact this should've been caught if they did my tire rotation like they said which was not done I was lied to..disgusted More

Not response from anyone ? This is a copy of the second letter that I've sent. I really don't expect a response now but I think you should be aware............ Louis Morejon This is a copy of the second letter that I've sent. I really don't expect a response now but I think you should be aware............ Louis Morejon; Wayne Osso; Some time ago I brought my KIA in for service. Which as it turns out will be the last time I will bring it in! I asked for an oil change which I hope I got ! Ed had suggested to rotate the tires also which would make the bill just under $60 as I had advised Ed I only brought $60. I advised Ed, the service person, I believe I had a slow leak in my passenger side tire. He said he would have it checked. I've dealt with Ed before and he is very pleasant and good at his job... The bill for the work done was I think $59.00. I was told later that there was a small nail in the tire and it would be 39.95 to fix. I said that I thought the price was too high and said not now thanks. Two days later the low tire light came on the dash. I went to put air in the low tire and started with the rear tires being that I paid for a tire rotation and the tire that was on the front passenger side would not be the one, so I thought, NOT! It wasn't changed and is still on the passenger front. I contacted the service person, a young lady the told me she would handle the situation and would cut me a check for the cost of the tire rotation that I didn't receive and send it to me, NOT. I had asked for the Service manager and she told me that he wasn't there and she didn't know when he would be back! I told her that I'd come in next week and she said he would be out of town. The home office sent me a questionnaire about the service I received, haven't heard back. I was going to have the tire done the other day and low and behold, the key for the tire lock was not to be found! I searched every place, glove box,trunk,in the area of the spare tire, the side panels on the doors, under the seats, the arm rest compartments, not to be found! Big Joke on me, for not having the tire patched...! Would you bring your car in for service? After being treated like I was? Along with all the trouble I had that day I was dealing with my wife having Stage IV Cancer. Good Business Practice.............. Since I wrote this report, I was contacted immediately by Louis Morejon. He was very surprised to her of the problem I had with the service dept. As it turned out it was all a misunderstanding of communication. All is been rectified. Douglas Snyder dougsnyder81@Yahoo.com cc; Louis Morejon; Wayne Osso; More

I have no issues with the staff of this service center. My complaints are about corporate policies that they have to implement that resulted in a low rating. . Exorbitant charge for battery check ($45) My complaints are about corporate policies that they have to implement that resulted in a low rating. . Exorbitant charge for battery check ($45) when Firestone, Greenway Dodge, Autozone, etc do it for free. I will never go back for a battery check or change. . I transferred from Orlando KIA West but the records could not be transferred because of the system chosen by corporate. In this day and age, why should this be a problem? More

I originally bought my Optima from Orlando Kia "WEST" and was not impressed by the staff, professionalism and the building itself. With that being said they did get me a great deal on the car I l "WEST" and was not impressed by the staff, professionalism and the building itself. With that being said they did get me a great deal on the car I leased. So they still helped me out. But I lost some trust along the way due to some negligence in the finance department and the closeout of the deal. So when it came to my first service on the vehicle I decided to go to their sister store Orlando Kia EAST since it was a new dealership and it wasn't too far from my house. First impression of the new building was impressive, the cleanliness and smell exceptional and the friendliness was just right. Plenty of cars to look at inside the showroom and there is lots of coffee available. The waiting room has nice comfy leather seats and a big screen TV to keep you busy if you decided to wait. My service department advisor Edward was very professional, thorough and kept me up to date on everything. I was impressed! I have been there three times so far and have always received the same quality service each time. I would recommend this dealer to anyone for either a purchase of a new vehicle or the service department. Kudos! More