Orlando Kia East - Service Center

I had a transmission problem with my car and needed to have it towed to a dealership for warranty repair. Even though I work on South Orange Blossom Trail RIGHT BEHIND the dealership, I decided to bring i have it towed to a dealership for warranty repair. Even though I work on South Orange Blossom Trail RIGHT BEHIND the dealership, I decided to bring it to Orlando East as that is where I bought it from and they are the ones I trust. Sure enough, they helped me with a big smile, fully explained what was wrong with my vehicle and what they were going to do to repair it, exactly how long it would take and provided me a very nice rental so I could get to work. The very next morning, they called me just as they had promised and my car was fixed and ready to go. Due to my work schedule I was not able to pick it up until after the Service Dept had closed. They made arrangments with the sales dept for me to return the rental and pick up my car after they were closed which was extremely helpful. This is my 2nd car I've bought from Kia and due to the AMAZING service Orlando East has provided me, I am now a lifetime customer and do not plan on going anywhere else for a vehicle. I work for a very large automotive school and will definitely be bragging not only on the Kia product but on this particular dealership. :) More

The reason I gave the rating I did is because Chad knows what customer services is all about. He finds out exactly why you are there. He takes care of every problem I have with my car. He detects if some what customer services is all about. He finds out exactly why you are there. He takes care of every problem I have with my car. He detects if something else is wrong besides what you brought it in for. He is about saving money and having the customer satisfied. He never lets you leave saying "I should have taken my car somewhere else." He makes you feel special because even if you are not having a good day, he makes you smile. And he is always smiling too! If something is wrong with your car, he tells you the truth. If this man can get a raise, I suggest it happens because he definitely earns his pay. He gets you in and out of there and not spend all day waiting for your car. If it is going to be a while, he informs you. I always ask for Chad because there is no one else like him. Its not that other staff is not courteous and polite, but Chad stands out above the rest! More

I notmally take all my cars to chevy but i gid not have the time. I was in the area and i saw ur new building and decided to stop there instead. chad was extremely professional and respectful of my time. T the time. I was in the area and i saw ur new building and decided to stop there instead. chad was extremely professional and respectful of my time. This was my first visit at the dealership and I fully plan on returning. More

Chad always makes me feel like my car and I are his most important clients. He always takes my call; listens to the problem or need and sets up an appointment that works for me. When I arrive, Chad is effic important clients. He always takes my call; listens to the problem or need and sets up an appointment that works for me. When I arrive, Chad is efficient and so friendly. He always helps me determine the best, most cost effective way to keep my car in top shape. I do like my Spectra, but it is the level of service that you receive at the dealership that keeps you coming back. I will be a lifelong Kia driver thanks to Chad and his amazing attention to detail and to the customer, me! More

He a very respectful, very interested in helping the customer, and is very determined to help you get what you need done. I highly recommend him if you need help. I gave him these high rating because he customer, and is very determined to help you get what you need done. I highly recommend him if you need help. I gave him these high rating because he is experienced, friendly and knows what he is talking about. More

I have had great service contacts with Chad over 5 years and he has gone above great duty to help me. He has been very helpful with all the things wrong with my van. and he has gone above great duty to help me. He has been very helpful with all the things wrong with my van. More

He is the BEST. I am a widow and don't know much about car care but he leads me and guides me trough it. He is my SAVIOR. Don't know where I would be without him. I would recommend him to anyone. car care but he leads me and guides me trough it. He is my SAVIOR. Don't know where I would be without him. I would recommend him to anyone. More

The employees are very friendly and helpful. They listen to you when you say something is wrong and they check the problem and report the results back to you. They are very quick and efficient. to you when you say something is wrong and they check the problem and report the results back to you. They are very quick and efficient. More

I have never received anything short of impeccable customer service from Chad Charlton ever since he started working at Orlando Kia East. His prompt and courteous demeaner makes one of the most irrat customer service from Chad Charlton ever since he started working at Orlando Kia East. His prompt and courteous demeaner makes one of the most irratating things to do (bringing your car in for service) not so bad. I know that when I call he is eager to listen and help in getting my car repaired and returned in the quickest time frame possible. This may sound funny, but I have been in the customer service industry for over 20 years, and I feel that if more people had the customer service skills that Chad possesses, we would see much happier people on our roadways. Thank you for that! More

I have been going to this dealership for the past 4-5 years and there is no doubt in my mind that the reason I continue to go back is because of the customer service that Chad Charlton provides on a regu years and there is no doubt in my mind that the reason I continue to go back is because of the customer service that Chad Charlton provides on a regular basis. It is refreshing to be able to take my car into the service area and not have to worry about misleading information. Chad takes the time to explain my options for each maintenance item that comes about so that I can make an informed decision about services and avoid taking unnecessary risks. My car always works better when I pick it up from the shop. In addition to the great attention to detail that is directed towards my vehicle, Chad has taken the time to get to know me and my family. The bottom line is Chad Charlton is the reason I have been a proud and loyal Kia customer. (Chad) Thanks for all the time you spend taking care of both my families and my car services. More