Orlando Kia East - Service Center

Day 35 Once again no phone calls from Kia East in Orlando Florida. After 21 days of them refusing to answer calls about My car that was taken by wrecker on August 11th. I called corporate and on day 24 and f Florida. After 21 days of them refusing to answer calls about My car that was taken by wrecker on August 11th. I called corporate and on day 24 and filed a complaint. On day 27 I finally talked to the service manager and lead service tech. They had no diagnosis on the vehicle except that with 61,000 miles they felt it was an abrupt engine failure. Kia corporate disagrees with their assessment. After blessing everyone out for not communicating with me for over three weeks, we made an agreement that Gina (service manager) or Edward (lead service tech) would call me each Wednesday before 4:00pm for a weekly update. Two Wednesdays have passed with no phone calls. Now when I call to inquire. No one is available to take the call or give me information about the car. All the while we have been paying for a rental car the entire time. Kia will only reimburse if it turns out to be a warranty related item. It has a 10 year or 100,000 mile power train warranty. My daughter was driving on the interstate when the car lost power. Placing her in a very dangerous situation. A law enforcement officer was kind enough to stop and check on her. He also said she was not safe where the car stopped and had to push her car about 1/2 mile to get her to safety. The car will run. She had the AC on for over an hour waiting on the tow truck. But it will not accelerate. No warning lights and no overheating. Moral of my story. DO NOT buy a Kia and think they will stand behind their warranty or vehicle. They cannot even diagnose the issue. It’s all on your buck until it’s diagnosed. Then and understandably so will the reimburse your rental car at ~$500.00 per week if it’s a covered part. It takes 6-8 weeks for them to reimburse you. Most importantly we do not have a diagnosis 35 days later. If I go to get the car and take it to another dealership, I have to pay for all the work they say has been performed thus far and Kia will not reimburse anything. The last time I called it just so happened that my daughter was in the lobby to get some belongings out of her car. When the lady answering the phone mentioned my name Edward and Gina started making inappropriate comments about me right in front of the customers daughter (my daughter). It went in long enough that it’s now on video. Finally they acknowledged my daughter and ask if they could help. She said yes I’m the daughter of the person you just made those comments about. It was a hush over the service department. They had no idea someone would be there because we live six hours away. I have called every day for 24 days before getting a “we don’t know what’s wrong with your car”. Now they have not called me like we agreed and once again no one is available to take my calls. More

Our service there was great! Had an oil change. However, one young man in the parts department was fussing at another employee within hearing range of customers. He should have taken that outside or close t one young man in the parts department was fussing at another employee within hearing range of customers. He should have taken that outside or close to the parts window or something or took him in an office. Every other word he said was bro. And his voice was quite loud. I gave a look but it was unseen. That does not bode well with customers to hear a boss chewing out an employee. Our oil change went well though and that part of our service was great. They just need to be mindful of customers in the waiting area. More

Year old Kia Soul, bought brand new. Appt at 10:20 a.m. due to their recall. No call regarding diagnosis. Called at the end of the day and "my guy" was already gone. I was told someone else would call, nob due to their recall. No call regarding diagnosis. Called at the end of the day and "my guy" was already gone. I was told someone else would call, nobody did. Going on 26 hours now with no update, nobody's available for discussion, voice mail boxes are full. I've missed part of my work for two days now. This "service" doesn't generate any revenue, otherwise I imagine I'd have my car back by now. This is the second time I've been screwed on this thing. More

I purchased my 2015 Kia Soul a bit ago and was never given my floor mats which were in the car when I test drove it. I reached out multiple times only to be given the brush off every time. They DENIED t given my floor mats which were in the car when I test drove it. I reached out multiple times only to be given the brush off every time. They DENIED the mats were ever in there. I had my sister with me during the test drive and she saw them as well. This is absolutely unacceptable. And what’s the deal with your “complimentary amenities” for customers waiting 2 hours for an oil change? I wouldn’t think it would be too difficult to stock simple things like water and coffee for your customers WHO SPENT THOUSANDS of dollars to purchase a vehicle from you and continue to have their car serviced at your dealership. Overall, I am very disappointed in this dealership and plan on purchasing my next Kia elsewhere. More

Kia Sedona 2015 sxl 48000mils damage on the paint on the roof back door they said the warranty is only three years I tried with Kia headquarters for a month I did what they wanted I brought to Paint estimat roof back door they said the warranty is only three years I tried with Kia headquarters for a month I did what they wanted I brought to Paint estimation and then they said it is out of warranty sorry very bad experience I wouldn’t buy a Kia More

Bought a Kia from another dealer, now I have to come to this horrible Kia dealer to get repairs done under warranty. I hate them. First time, it took them 2 days to fix my back windows; today, they didn't this horrible Kia dealer to get repairs done under warranty. I hate them. First time, it took them 2 days to fix my back windows; today, they didn't complete the repair. Tried to call them: got bounced around department to department. Tried to text the desk clerk that had informed me the repair was done, to begin with: he told me sorry, let me see what I can do. Never heard from him again. They also refuse to make me another appointment over the phone because they are too busy. Emailed the GM, crickets. More

Worst Possible Service Experience Unless you need warranty work done, do yourself, and your pocketbook a big favor and go somewhere else. I would give the service department zero star Unless you need warranty work done, do yourself, and your pocketbook a big favor and go somewhere else. I would give the service department zero stars if I could. My alleged "Service Representative" was condescending, rude and inflammatory with no people skills. He was more concerned with computer entries than arranging for the release of my car. Getting a return phone call was like pulling teeth. I decided not to have my repairs completed there because I was able to get a brake master cylinder replaced at one third the price. After being told to "take a seat and I'll call you when I'm ready" was the last straw. I spoke to the Service Manager regarding my experience and she seemed receptive but this is the second time In the last few months that I've had a bad experience there. To top it off, they were trying to sell me new brakes when I know for a fact that they were in good shape. I own 2 KIA's and basically they're a good car but I will never buy another if this is the service I can expect. More

Oil change Great customer service. Make you feel like home comfortable with snacks and water. Movie and a place for the kids to play while waiting. Offer free ca Great customer service. Make you feel like home comfortable with snacks and water. Movie and a place for the kids to play while waiting. Offer free car wash. More

Good service Very helpful. I didn't wait long and they went over everything they did and what I will need for next visit. I will always go there for service. Very helpful. I didn't wait long and they went over everything they did and what I will need for next visit. I will always go there for service. More