Greenway Hyundai Orlando - Service Center

Wasn't pleasant visit this time, when I got my car no advisor went over paperwork to let me know what I would need done next time so I probably won't come back again. advisor went over paperwork to let me know what I would need done next time so I probably won't come back again. More

Poor service experience This is the first time I have ever gotten poor service from this dealership. I believe it’s from the lack of knowledge and caring and the want to upse This is the first time I have ever gotten poor service from this dealership. I believe it’s from the lack of knowledge and caring and the want to upsell by the service advisor. I took my vehicle in for a number of concerns to be addressed. I have a warranty that I purchased through the dealer when I purchased the car. And wanted to get things in line before the warranty expired. I bought the Vehicle and the warranty through this dealership. List of issues I wanted addressed... - Windshield wiper motor noise. The actual motor was making a squealing sound. - A/C would intermittently blow cold or warm air. This would happen even at highway speed going 70mph with cruise control. - Excessive engine vibration at idle and certain RPM’s. Car would shake so bad if I had a full beverage it would spill. - Steering acted funny. Would not correctly adjust the feedback based on speed. (Electronically assisted steering) There had been a previous issue and the steering components were replaced. This issue happened immediately after that service. Approximately 5 months prior. Hard with busy schedules to bring in a vehicle to drop off. Outcome of said issues... - windshield wiper motor noise. The adviser said I needed Hyundai branded windshield wipers....? How does it make any sense. The motor is making the noise. Not the actual wipers. Gimmick to try and up-sell! I tried to explain that it wasn’t the wipers. Advisor said I would have to purchase the wipers and then if the noise persists they can look further into it. - A/C issue. The advisor said the blower motor was noisy. And said they ordered the part to replace it. The blower motor has nothing to do with the actual temperature of the air. I have no idea why they did this... the issue still remains. - Excessive engine vibrations. I asked for them to check out the motor mounts... the advisor came back and said that my spark plugs were the wrong kind and I had carbon buildup on my throttle body. The spark plugs were just replaced with factory NGK laser Iridium plugs two months ago to try and see if that was the issue. I did this at 60K miles, car had 63K when I dropped it off. I also did a can of sea foam through the intake and throttle body. The throttle body is sparkly clean and brand new plugs were is installed and properly gapped to .044. Advisor still tried to tell me they were wrong. He didn’t even know his own OEM parts. This was infuriating to say the least. And nothing was actually addressed with this issue. - Funny acting steering. The advisor asked my I waited so long to bring up the issue. I said “life” and my wife drives the car. That’s it. She doesn’t pay attention to how it actually drives. But I noticed when I drive. The advisor proceeded to say that my steering wheel was off center and that I had a bent wheel. He proceeded to say that I needed to rotate and balance the wheels along with getting an alignment. How does this fix a bent wheel number one. Number two when you drive up to the service lane they connect a machine and check alignment. The advisor showed me the print off with all green indicators and showing the alignment with in specs. And now he tells me I need an alignment. Fishy to say the least. I tried to explain the issue started right after the original fix and that originally I don’t even think an alignment was done because the service invoice didn’t show it was. The advisor argued its part of the labor of installing the new components. I find this highly doubtful as when you charge and aftermarket warranty company you have to have an itemized list of services completed to get paid. Again. The issue was not resolved at all. After all this I told the advisor go ahead and do the blower motor. And don’t mess with anything else. Well the next day the advisor calls and leaves a message and says we found a faulty wheel speed sensor...and performed the additional service with out me giving consent/approval to do so. He also included the price of my warranty deductible ($100) and then says I did you a favor and didn’t charge you a diagnostic fee... this baffles me as number one. The warranty would have covered any fee and two when you get the work done the diagnostic fee is applied towards the bill. I felt like this service advisor was dishonest and slimy. And didn’t address any of my concerns and only wanted to up-sell a service. His attitude was pretty xxxx poor as well. Not friendly at all. More

First and last time I had my car towed in on sat july 27. Monday I called in james could find problem. Days later I was told my starter was bad after numerous calls by me I had my car towed in on sat july 27. Monday I called in james could find problem. Days later I was told my starter was bad after numerous calls by me. I couldn't afford an oem starter so I brought my own in on Wednesday.. Thurs no call, Friday I went in. Sat I went in but my advisor James was no where to be found . Cashiers helped me again. I called again but you can't leave messages on my advisers phone line. Final got someone else to help. They told me call in 8a.m. monday. Again no james all day till finally he text me "I will get with you soon". I call in again, he is gone home and no one else knows anything. I came in person again Monday after I got off work cashier helped me again find out a little of what's going on with my car. Tuesday I finally get a call from james on my answering machine, "you'r car is ready". I came in after work picked up my dirty car. After all this time they could have atleast washed it. This has been the worst customer service I have ever experienced. I could not get an explanation of what was looked at or fixed. No one keep me up to date. It went from we don't know what's wrong to 500 dollars in one day but I didn't get my car back for a week and a half. More

So accommodating and genuinely kind Best service thus far in the 5+ years going to Orlando Hyundai! Kudos to Steve (svc tech) & new branch manager!! Finally a budgeted credit plan. Best service thus far in the 5+ years going to Orlando Hyundai! Kudos to Steve (svc tech) & new branch manager!! Finally a budgeted credit plan. More

Great car service We worked directly with Darrell as our service advisor. He made the experience very smooth by answering our questions in a timely manner, and communic We worked directly with Darrell as our service advisor. He made the experience very smooth by answering our questions in a timely manner, and communicated with us very well during the time our car was at the dealer. I felt he really cares about the customers experience. He didn’t make us feel like a “number” and I genuinely enjoyed working with him. Thank you Darrell for the great service! We will be back in the future. More

Amazing I was very very pleased with the service and Care I received from Rodger B on Thursday. Orlando Hyunday In the west Colonial is the best . I was very very pleased with the service and Care I received from Rodger B on Thursday. Orlando Hyunday In the west Colonial is the best . More

Great customer service I have been taking my Elantra to Orlando Hyundai for servicing for the past 8 years and each time I have received excellent customer service. My wait I have been taking my Elantra to Orlando Hyundai for servicing for the past 8 years and each time I have received excellent customer service. My wait time is never more than 5 minutes before receiving service and if requested there is usually someone who will drive me to a location within 10 miles and return to pick me up when my car is ready. More

Great Service, Fast The Service Was Fast & Great! The Service People Were Friendly And Made Sure I Understood Everything, I Always Go There And Dont Plan On Going Anywher The Service Was Fast & Great! The Service People Were Friendly And Made Sure I Understood Everything, I Always Go There And Dont Plan On Going Anywhere Else! More

The MOST AMAZING service department. As soon as I arrived in Orlando for a short weekend vacation, my car died. I had it towed to Orlando Hyundai where it was placed in the care of Derek As soon as I arrived in Orlando for a short weekend vacation, my car died. I had it towed to Orlando Hyundai where it was placed in the care of Derek. He was the most amazing service writer I have ever dealt with. He understood my emergency and took care of the car immediately. I cannot say enough about Derek. He was kind, courteous and professional. An asset to the industry! More

Alignment and tire purchase After calling and talking to cliff Wilson everything went very smoothly and my problem was addressed and I was told and shown what the problem was and After calling and talking to cliff Wilson everything went very smoothly and my problem was addressed and I was told and shown what the problem was and was fixed. Mr.wilson was a pleasure to work with. More