Greenway Hyundai Orlando - Service Center

DO NOT support this business! I bought a brand new vehicle in July that had a check engine light after only 3000 miles! I took my vehicle to the gas station to fill with gas b I bought a brand new vehicle in July that had a check engine light after only 3000 miles! I took my vehicle to the gas station to fill with gas before carrying it in to be check and it did not start at the pump. I got the vehicle towed to the dealership which I have yet to be reimbursed for and they refused to provide me a loaner whiles they diagnose what could be wrong with the car. I called the service department looking for answers and was met with lack of phone etiquette and put on hold for so long that the phone call dropped multiple times and you have to call back and start the process of incompetence again. When I finally was able to speak with someone I was informed it may take weeks for my vehicle to be looked at because towed vehicles are considered walk-ins and are not given priority. I immediately asked to speak with the service manager Jay Ferrel and the dealership owner Ken Sidana to no avail. How am I supposed to get to work or take my child to and from school if it takes weeks for the vehicle to be seen? This type of customer service or lack thereof is completely unacceptable. How could you inconvenience your customer with a brand new vehicle based on policies and procedures that do not fit all situations? I cannot wait to get rid of this vehicle and would never support this dealership again! I DO NOT recommend! More

Brought my car in for service on 4/20. Henry was pleasant and professional from start to finish. The service pricing was fair and discounted 10% as promised. Received my car clean inside a Henry was pleasant and professional from start to finish. The service pricing was fair and discounted 10% as promised. Received my car clean inside and out. Thank you! Keep up the great work. More

Don’t go here for service!! They will rip you off and will lie to you about what your car needs!! They told me I needed break fluid flush, new rear break pads. Took it somewhere else to be checked again, will lie to you about what your car needs!! They told me I needed break fluid flush, new rear break pads. Took it somewhere else to be checked again, turns out, I didn’t need it. Took my car there for an oil change, they didn’t reset the gauge nor change the sticker. I guess I need to take it somewhere else to check whether they dod an oil change or not. No integrity at all!! More

Service Dept price gouging. Wanted over 1000 just to replace an alternator. I had to do major complaining until they came down. 200 labor rate replace an alternator. I had to do major complaining until they came down. 200 labor rate More

While visiting the area in our 2016 Hyundai Veloster, we encountered some major electronic problems. We contacted multiple local Hyundai dealers, all of them said it would be atleast a week to see us. Unive encountered some major electronic problems. We contacted multiple local Hyundai dealers, all of them said it would be atleast a week to see us. Universal Hyundai essentially ran us off their lot, allowing us to leave with the Engine and other warning lights flashing... Avoid Universal Hyundai!... Thankfully we found Greenway Hyundai! Jujuan was the most helpful service rep I have ever dealt with, and the technicians there are top notch. He made a bad situation better, and communicated with us all the way. Thanks to them, we made it safely home. More

what a bad experience with service.I purchased a 2020 what a bad experience with service. I purchased a 2020 Hyundai Kona. It needed service the next day. a couple of things nothing major.where wrong. what a bad experience with service. I purchased a 2020 Hyundai Kona. It needed service the next day. a couple of things nothing major.where wrong. so I made an appointment the next day. they told me they would call me in two days when the parts arrived. they called we made an appointment and only repaired 1 thing and said they would call me when the tech can install a door applique. a month later still waiting after I calling twice still waiting for the call and repair. More

Service was very good and staff very friendly done in record time will definitely come back found a new home for my 2019 Hyundai Tucson record time will definitely come back found a new home for my 2019 Hyundai Tucson More

The service department at Greenway Hyundai is phenomenal. From the moment I took my car in, Derrick kept me informed of the status and next steps. My vehicle was completed much faster than I expected and run From the moment I took my car in, Derrick kept me informed of the status and next steps. My vehicle was completed much faster than I expected and runs amazing. I couldn't be happier with the service, communication, and professionalism of the staff- Derrick in particular. I highly recommend them for all your service needs. They have earned a customer for life. More

My daughter loves to go to this location. She is a college student and she really trust them there to get the right information. Great service college student and she really trust them there to get the right information. Great service More