Greenway Hyundai Orlando

As a documented domestic violence survivor who has legally rebuilt my life with a new protected identity (issued by Social Security Administration) my experience at Greenway Hyundai Orlando was not ju legally rebuilt my life with a new protected identity (issued by Social Security Administration) my experience at Greenway Hyundai Orlando was not just deceptive - it was traumatizing. I had a perfectly functioning vehicle and NO intention of buying a car. I only visited due to their promotional mailer promising "EVERYONE GETS APPROVED" with "NO DOWN PAYMENT NEEDED." What followed was calculated manipulation: Without authorization, they ran my credit 8 times during my first visit using third-party representatives, not dealership employees. After seeing my distress, they used my situation of having new credit to pressure me into a deal, claiming 8.19% was a "really good rate." Only because of this perceived "opportunity" did I surrender my working vehicle and sign with Hyundai Motor Finance. Between December 6-20, they damaged my newly established credit with 14 unauthorized hard inquiries, many to the same lenders multiple times. This significantly impacted my credit score, making it harder to rebuild my financial life as a survivor. Two weeks later, they called claiming I needed to "resign registration paperwork" but instead took the car, saying Hyundai Motor Finance needed identity verification. Everything was approved to my knowledge - I'd even paid for new tints. There was never any mention of conditional approval. If I'd known, I would have never given up my previous car. The sales manager acknowledged poor communication from Finance Manager Aaron and arranged an Enterprise rental under my name, paid by the dealership (I covered the deposit). On December 20, while awaiting Aaron's call, I received alerts of 6 more unauthorized credit pulls. When questioned, Aaron said the owner Ken was responsible. If I was already approved pending verification, why seek new approval? They then offered a new deal at 16% interest with Ally Bank (who they'd already submitted to without authorization on December 6). Most disturbing was their Finance Director falsely accusing me of fraud despite having documentation proving my legitimate identity change through proper legal channels. He treated me with hostility, made threatening gestures, and created a public spectacle - retraumatizing someone they knew was a protected individual. They still haven't returned all my personal belongings from the vehicle and wrongfully detained an Enterprise rental in my name and on my credit card. This experience was particularly troubling as they exploited my situation of rebuilding credit under a protected identity. They damaged my credit with unauthorized inquiries, pressured me into surrendering my working vehicle, then made baseless fraud accusations despite having documentation of my legal identity change. Every account on my credit profile was legitimately opened after receiving my new Social Security number through proper channels. Their actions violated consumer protection laws and potentially compromised safety measures put in place by law enforcement and the State Attorney's office. The dealership's conduct shows a pattern of deceptive practices, unauthorized credit pulls, and hostile treatment - but worse, they revictimized someone trying to rebuild their life legally and safely. I have filed formal complaints with victim protection agencies, BBB, CFPB, and FTA. Besides leaving me carless, I was humiliated, mistreated, victimized, and wrongfully accused by Finance Director Riadh Elksibi. I will seek justice and bring lots of awareness through my social media outlets as I refuse to be revictimized or falsely accused because they want to cover their fraudulent mistakes. More

Tyler was very friendly and polite and explained everything that was being done and was able to answer any questions everything that was being done and was able to answer any questions More

great service, Carey was fantastic, always kept us informed on the progress of our routine service informed on the progress of our routine service More

Henry Cornett was very knowledgeable and helpful concerning current maintenance appointment and future maintenance schedule. Jasmine was extremely helpful with scheduling appointment and has excell concerning current maintenance appointment and future maintenance schedule. Jasmine was extremely helpful with scheduling appointment and has excellent telephone etiquette. More

I would advise persons not to buy from this dealership. If you have to buy from this dealership make sure that you get pre approved from your bank or financial institution and ask them for an out the door If you have to buy from this dealership make sure that you get pre approved from your bank or financial institution and ask them for an out the door price offer before beginning any talks with them. . On September 15, 2023 I financed a 2023 Santa Fae XRT from this company. A few days later I found out that they had added over $15000 worth of add on's to the sale contract without my conscent or knowledge. They even charged me $2000 more than the listed sales price. For over one year now I have been trying to fix the issues with the manager Mr. Ken Sidana but instead of trying to fix the issues he is trying to rob me still. He acknowledges the fax that fraud took place during my transaction with the company but refuses to refund me my money or fix the issues unless I sign a release saying that I will accept $7600 as final payment and not take legal action against him or his company. I submitted to him signed documents showing that certain items are to be cancelled from my account and the funds credited to my account but he has refused to do so despite me having a signed contract with an agent of his company. These people took out a $52000 loan in my name from Hyundai Finance when the SUV was not worth more than $37000 and they want me to pay interest on a $52000 loan and only give me $7600 for the fraudulent act they had done, I am now forced to take the matter to court and advice Hyundai Finance and Hyundai Company of there illegal actions and how this is damaging there brand and that they should reconsider doing business with Hyundai Orlando Greenway, I tried to settle the matter with the manager privately for over one year now . He admits that fraud was committed on my account but refuses to fix it, The manager at the dealership agrees with me that I was over charged $2000 over the sales price and I told him to send those funds to Hyundai Finance or give me in a personal check and he said no, Not unless I sign to accept there ridiculous settlement offer they are offering as settlement to this case, I signed a contract for the cancellation of an item called Luxcare from my account in September 2023 and one year and 2 months later this item has not been cancelled which means that I am still been charged interest on this item. On that same document I signed to have some items cancelled and these items were cancelled 9 months later after I signed this , How can it be right for a car dealership to take out a $52000 loan on your behalf when the SUV is worth only about $37000 , They say to you that they commit fraud in your name but you must bare the penalty, Be careful when doing business with this car dealership. Make sure that the sticker price matches what is on the sales contract. Avoid the sales agent called Lucas More

William found the perfect vehicle for me and my family. I was skeptical about the monthly payments. But he explained the warranty and all the features of the vehicle. I feel great knowing that my family ha I was skeptical about the monthly payments. But he explained the warranty and all the features of the vehicle. I feel great knowing that my family has a safe and dependable vehicle. More

The sale representative and finance manager were exceptional and making my deal complete. I was pleased. exceptional and making my deal complete. I was pleased. More

The sales person I have was not knowledgeable with the car I was buying. I already looked at the car in other places. If thus is the first dealer I go to, I wouldn't have bought the car there. car I was buying. I already looked at the car in other places. If thus is the first dealer I go to, I wouldn't have bought the car there. More

Excellent service. Excellent Employees. Fare time of waiting. I will recommend it. Thanks Greenway Crew. Excellent Employees. Fare time of waiting. I will recommend it. Thanks Greenway Crew. More

Teeko was very responsive, helpful and not at all pushy. He was great to work with He was great to work with More