Greenway Hyundai Orlando

I came to your firm through the Sam's Club purchase program, because Coastal Hyundai near me in Melbourne, FL is not a Sam's Club dealer. Salesperson Catherine Douglas was great. She worked hard for program, because Coastal Hyundai near me in Melbourne, FL is not a Sam's Club dealer. Salesperson Catherine Douglas was great. She worked hard for weeks and did whatever it took to get the job done. This transaction was difficult for everyone, because we were waiting for a specific car I wanted to come from the factory - but it never came. So, the sales team found an even better car for me, after I had clearly said I was about to back out of a deal with your firm. It was because of the professional tenacity of the team - and especially Catherine - that I stayed with the deal. I only wanted a car, but did not need one, so my original motivation to buy was minimal. Catherine always was personable and stayed on target with the sale. Also, Dave Menne was a great leader and worked very well with me - kudos to him, too. Reference these surveys, I believe that they are very important. However, I hope you realize that, for surveys to be effective and reliable, they need to be interpreted properly. If an employee, for example, generally gets great ratings and then one - or maybe even two - poor ratings, that should be a starting point - not an ending point - in the analysis. There are customers who mistakenly might mark a wrong rating number, wrongly thinking a "1" is better than a "five," for example (i.e., not reading the number descriptions). There are customers who might be angry - for reasons not even related to the car transaction - the day they fill out the survey. Maybe the customer gets the names of people he dealt with mixed up and blames the wrong person. Or maybe the customer is angry at someone whose name they don't know and blames the one they do know. Or maybe the customer is angry at store policies that the employee has no control over and uses the survey to get back at the person not responsible for those policies. There are many reasons. A professional entity, in my view, should attempt to have a supervisor directly contact an unhappy customer who submitted a bad evaluation, in order to assess the facts. How else can you really be able to ascertain whether an outlier survey is valid - or the result of a crank/error? In my experience, for example, prosecutors or defense attorneys might canvas jurors at the conclusion of a trial, to try to determine what went wrong (or right) in the case. One last point - I think it is important for all units in an entity to remember that they are part of the same company, even though they are established as separate cost centers. It is not good for the customer experience for non-sales units to remark to a customer that the sales unit might have made minor mistakes, did not clarify charges properly, spoke out of school, etc. Everyone is human, and I do not feel a need to give examples of what I am saying about this, but other customers might be less forgiving (or less sophisticated about the corporate structure). Overall, great job. Thanks for the experience. More

I have brought my two Hyundai cars in for service at Orlando Hyundai for many years. Salim Meliani has gone out of his way to help me on many occasions, as well as this recent visit, even though he' Orlando Hyundai for many years. Salim Meliani has gone out of his way to help me on many occasions, as well as this recent visit, even though he's not a service adviser. He helps the service advisers when they are too busy to get to a customer right away. Salim wrote me up for service on Saturday, June 18, 2011, while the service adviser was working with another customer. He helped me out on Thursday, June 16, 2011, when my car had something that was not working properly; and he fixed it for me. But Salim has helped me many times in the past for these type of things. He used to be an auto technician, and now he uses that experience to help the service advisers and the customers; and he also now works in the inventory department. He's always friendly and right there to assist the customers so they don't have to wait around waiting for the right help. More

Hyundai has good cars and a Genisis is great to drive, and Orlando Hyundai has a good customer service, has bought four cars at this dealership. Always with Ismael (Izzy). and Orlando Hyundai has a good customer service, has bought four cars at this dealership. Always with Ismael (Izzy). More

Joel gave me a great overall experience in purchasing my first new vehicle. I am currently overseas in Afghanistan, so as you can imagine it was difficult communicating. Joel was always patient and profess first new vehicle. I am currently overseas in Afghanistan, so as you can imagine it was difficult communicating. Joel was always patient and professional even when I was unable to email for several days due to my job over here which is alot more than I could say for other dealers. Joel made me feel comfortable, relaxed, and confident he knew what he was doing, which is the main reason I decided to ask my dad to visit the dealership. My father had nothing but great things to say about Joel and the dealership. I am very excited to be arrive back home at the end of the month and can't wait for my new car. This was a great experience and I will definetely contact Joel and Orlando Hyundai for future vehicle needs. v/r Alan J. Calvin More

I first went to orlando hyundai and was disappointed at the sales person who greated me. I then drove all the way to lakeland where the customer service was worse, rude even. I recieved an email from jason the sales person who greated me. I then drove all the way to lakeland where the customer service was worse, rude even. I recieved an email from jason nuss and eventually came back to orlando hyundai. since my second visit, jason has been very helpful and we decidid to buy our car from him. I work in hospitality and I know how much customer service means. More

Eric is very professional, friendly and knowledgeable. I have gone to other service departments, but always return to Orlando Hyundai for the best customer service around.I will continue to be a customer. have gone to other service departments, but always return to Orlando Hyundai for the best customer service around.I will continue to be a customer. Thank You, Chuck Arthur More

You are very lucky to have an employee like Eric. Not only is he very courteous, he went out of his way the last visit I had to keep me up to date and comfortable during my stay there. I was there from a only is he very courteous, he went out of his way the last visit I had to keep me up to date and comfortable during my stay there. I was there from about 7:30am until about 3:30pm having maintenance on my vehicle and he kept reminding me that he could provide me with a car so I didn't have to wait around there. He also tried to get me lunch while I was waiting. Those things probably don't mean much to most, but since I have worked in a customer service industry for 25 years, it was nice to know that someone else valued my time as much as I do. It's often the little things that we take for granted that are the ones that are truly appreciated. Many can learn that customer service is not dead in this economy with people like him. Thank him for me again and tell him with people like him, it will be the reason I return to have my vehicle taken care of there! More

Was the last dealership I went to in Central Florida and glad I did. Got 500 more for my trade than any other dealer. Got 500 less than the price at any other dealer. And I was looking at used cars and t glad I did. Got 500 more for my trade than any other dealer. Got 500 less than the price at any other dealer. And I was looking at used cars and they sold me a new one. Thats right. Got a brand new car, 26 miles on it for the price other dealers were selling used ones. Had nothing to do with finance numbers either, got outside bank financing before I even started shopping. GReat salesman, Jason Nuss, would highly reccomend him. Straight forward, no xx, got me in and out before closing and had my new car the next day. More

Arrived at the dealership to test drive the 2011 Hyundai Sonata as I am in the market to buy a brand new 4 dr sedan and haven't test drived the Sonata yet. As soon as I stepped out of my vehicle, Roberto ap Sonata as I am in the market to buy a brand new 4 dr sedan and haven't test drived the Sonata yet. As soon as I stepped out of my vehicle, Roberto approached me and asked "What are you looking for?", No hand shake, NO "Hi how are you doing?", NO "welcome to Orlando Hyundai",. I responded by stating I am in the market for a brand new 4 dr sedan and was interested in taking a look at the Sonatas. While walking me to the location of the vehicles, Roberto answers his cell phone and started speaking in Spanish to a "friend". Little did he know that I am fluent in Spanish, speak and understand it. Roberto brought me to where the Sonatas where and immediately asked me how much money was I willing to spend? I asked him to show me the base models then we will go from there. He stated they don't have any base models and POINTED to a SE model. I explained I loved the white but don't like the black interior. Instead of showing me other models or telling me he could research and find one..he said well this is all we have...they all come with black interior. I walked over to another white Sonata and I could see it had beige interior from the outside. I asked him what type of car it was. He stated it was a Limited, while I started looking at the car and opened the door to get inside, I turned around and Roberto was already half way across the dealership speaking with another couple. He didn't say goodbye or anything. Roberto was extremely rude and I did notify the Sales Managers who were at the front desk. I am also writing a letter to GM of the dealership. I was completely disrespected and felt Roberto's behavior was unacceptable. More

Jason proved to be very professional and knowledgeable about the product, was diligent in the negotiation process, was clear while explaining or answering questions, all car sales people should model afte about the product, was diligent in the negotiation process, was clear while explaining or answering questions, all car sales people should model after his technique and approach. I will recommend him to anyone that indicates they want to buy a Hyundai. Arthur Denyer More