Greenway Hyundai Orlando

My first purchase of a financed car was in this deceptive dealership. I don't speak English so choose a Hispanic salesman who said price quoted for a Toyota Yaris 2018 was $9,400 but the amount I was actuall dealership. I don't speak English so choose a Hispanic salesman who said price quoted for a Toyota Yaris 2018 was $9,400 but the amount I was actually been billed is $12,466.00, this is in addition to the $4,000 down payment I paid in cash (I frankly thought that the called "downpayment" was part of payment in advance, so the remaining to be financed was $5,400, my ignorance was extreme). After conversation with the salesman and 4 hours waiting for nothing, the manager took me to his office, he didn't speak Spanish so the rest of the process was in English, I trusted the Hispanic salesman but everything he explained to me was verbally and never gave me a paper to see the numbers, so when the manager told me "sign here, here, ... and here" on the tablet I thought I was signing the same things the salesman told me. This manager added several amounts as the plate, the registration, a maintenance plan contract for three years, everything was included in the loan. Without my knowledge the manager had me sign the agreement with a third part for a car maintenance plan by leading me to believe it was already part of the price but he lied and also included it being financed as part of the loan. At no point I was provided with a written draft or pre-contract on paper to read and review before signing on the tablet. Even after I signed everything, the manager gave me just a USB drive; consequently, I was unable to read the documents even at the very end of the process. The process that day was extremely lengthy from 9:30 AM to 6:00 PM—and fraught with various obstacles. These included the blocking of my debit card access due to five attempted transfers—each for $897.83—initiated by the manager at the time which wasn't justified, given that the down payment was $4,000; furthermore, this incident forced me to visit a bank branch in person escorted for an employee to withdraw the necessary cash. The purchasing process at Greenway Hyundai Orlando was entirely lacked transparency, and I really regret this purchase every day. In addition, the salesperson told me that the first payment would be on May 30, but the financial company notified me the first payment was due on April 30 which affected severely my monthly budget. I called them many times and never had a response. On April 10 I sent them a letter explaining my disagreement and claiming a refund of the downpayment and I wanted to return the car. Obviously they refused, instead they offered me a full refund of the maintenance plan with Power Protect and send the amount to the car lender, I accepted but they did nothing during a whole month until yesterday May 06. They just notified me that the refund will be processed in 6-8 weeks, meanwhile the lender continues applying interests to the whole amount. On top of that, the same week after the purchase, the car insurance company notified me stating that the vehicle requires a tire rotation—since the last one was due on October 23, 2025; also the car started to make many strange noises and jumps when driving, the break pedal make sounds when stopping and start to drive, the screen unexpectedly turns off and I can't see the rear camera when I drive in reverse which is a real risk to me and other people, The check engine light is "on" and I really start to feel unsafe driving this car. That means they sold me a car out of update maintenance, who knows its real condition. Supposedly this dealership is a big serious company that sells certified cars, so how is possible that the car starts to fail in less than a month after purchased? For them this is an insignificant case but for me, a senior widow that survive paycheck to paycheck this is a nightmare, all because I had the bad luck with a dishonest manager. I'm looking for counseling and will try to escalate to other instances of the company, also TV and media should know their bad practices and people avoid them. More

My experience @ greenway Orlando was amezing Tyler was Wonderful he take care of me .he gave me a V I P customer service.i just bought a 2026 Hyundai palisade yesterday was my first Oil change.i was ama Wonderful he take care of me .he gave me a V I P customer service.i just bought a 2026 Hyundai palisade yesterday was my first Oil change.i was amaze .i recommend anyone who own a Hyundai go do your oil change @ greenway Hyundai ask for Tyler .great customer service More

They are very professional and very helpful in my service thanks so much i will be back thanks so much i will be back More

Taylor was great. He welcome me as soon as I got there. Helped me and answered all my questions. He welcome me as soon as I got there. Helped me and answered all my questions. More

Suheilly is the best one! !!! Greatest service ever. Very attentive and so great energy! Simply the best !!! Greatest service ever. Very attentive and so great energy! Simply the best More

Me and my vehicle are always well taken care of by the staff. But my go to team Devon, Audrey always go above and beyond to make me feel like a valued customer. Even though I don't owned one of the more staff. But my go to team Devon, Audrey always go above and beyond to make me feel like a valued customer. Even though I don't owned one of the more expensive model cars. And I love that. I will always choose this dealership as long as they are there. Keep up the great work. 🥰💪🏾 More

I had a great service experience with my service consultant Logan. He was very courteous and professional consultant Logan. He was very courteous and professional More

My sales associate Sam was great. I was actually his first sale. He appeared to have good support from management to see this through. I test drove two cars, and ended up with a 2025 I was actually his first sale. He appeared to have good support from management to see this through. I test drove two cars, and ended up with a 2025 sonata hybrid. Overall, things have gone okay, he made a point to follow up routinely and communicated with the sales team on my behalf. When I picked up the car, the key cover was missing on my handle. They are taking care of it along with minor scratched and headlight cover peeling that was not noted initially. They worked to get things covered through warranty and anything else the sales team approved. I stood firm on not getting the accessories package features (like window tint, which you can get much cheaper elsewhere) and cosmetic coverage plans, although they really tried. They provided different financing options based on my credit so that all worked out. More

Did awesome job on my car painting not sure which dealership they are using but it it just like new car again thank you for the wonderful service dealership they are using but it it just like new car again thank you for the wonderful service More